Room is clean and hotel is conveniently located within walking distance to shopping centre. Parking is easy and safe IMHO.

paint on walls were peeling. access card keys had issues (need to tap a few times before the door can open ). Toilet stinks . air con noisy and kept me awake.

Its shower room was so dark. A shower head didn't work. No iron in a room. Furniture were broken.

Went to the hotel for our anniversary stay and check with the hotel management if there was any hotel upgrade available after checking they say that we will need to pay extra $30sgd just for the upgrade. During check in, we shown them that we already paid for the room via Hotel.com app. However they insist for more than 3 times that we did not paid for the room and even though we show them the app and receipt, their system show none until one of them check 'properly' and say payment is done. No apologies was given by them and they just continue as per normal. The room TV was spoilt and they change the whole wall TV for us and yet the new TV couldn't change any channel so end up not using the TV. The bathroom was a little dirty and murky in color, there was no air circulation vent in the toilet so the air smells stale. Parking was free and there was a guard sitting near the entry/exit so parking near the guard is quite safe. Location is near to various amenities like family mart and 7-11. Breakfast was okay but not much selection. Overall, not that value for my money.

The room toilet was dirty, the shower head wasn’t working,the drainage system wasn’t very good as the water during shower flow down the drain very slow. Sprayer at the toilet also spoilt. As is was just a night stay, so i cant be bother to complain or ask them to change.

After more than 2 years of MCO, the bed is horrible with bed bugs and shower control not working well. Unable to set to rain shower making bathing a bad experience after a hot day at Malacca.

Convenient for business trip. A lot of reasonable restaurants around the hotel.

A very rundown hotel I can said. I checked out, after 15 mins I have checked in. Only the lobby is decorated with quite classy design. While the rest, the nightmare started when we reached our hotel's room level. The whole walkway is freaking dark with only one light I guess. So eerie like you are in those haunted movie scene. When we entered the hotel room, our jaws near dropped on the floor. Dusty floor with black stain everywhere, same goes to the toilet. I just wonder did housekeeping really clean the room properly. Poor TV reception showed only a white snow dots with few channels available. Jesus christ. Please at least make over your hotel rooms to make it more approchable and matched with the price offered. BTW, its just my 2 cents of opinion.

Water pressure was not enough. Towels need to be changed to new sets.

Water pressure was not enough.Towels need to be changed to new sets.

Overall is okay, but toilet bit dirty inside shower room, the balcony is nice but it better to put some seating so convinced to see the night view of the city.

Bathroom, where the glass compartment design which no lock is quite challenging especially those with many family members or children and also elevator which takes times to wait.

After a while being cooped up at home. It's great to have a staycation here.

Check in counter provided an excellent service 👍

Requested for connecting room but given side to side room but w/o connecting access . However, was informed when requested again later that need to pay additional for a connecting room which was a suite. Should have been informed earlier when checking in. Btw, the aircon in one of the given room is not working.

Check in counter provides a very Good service

Requested for connecting room but given side to side room but w/o connecting access .However, was informed when requested again later that need to pay additional for a connecting room which was a suite. Should have been informed earlier when checking in. Btw, the aircon in one of the given room is not working.

Amaizing. Satisfied

On arrival at 3.20pm the room wasn't ready. It was suggested we take another room {inferior to my booking} which I refused. So we got into our room around 3.45pm. The safe wasn't working and was not repaired whilst we were there. One lift was out of order. I suppose that was unfortunate.That left only 2 operating which caused long waits at times, especially Breakfast when everyone is trying to go to the same floor.

Family trip for 2-deluxe room. One of the toilet was having unpleasant urine smell that make us decide to change and upgrade to Family Suite. There is only 2-lift serving the entire hotel room and it takes longer waiting time for the lift. Overall the stay is acceptable.

Check in was slow, water pressure was very low and no hot water, so couldnt shower, only 2 lifts for a 23 storey building...very very slow service. Roof top bistro and swimming pool... no guests there in the evening, looks deserted. Breakfast buffet was just passable for taste and varieties. We checked into a 2 room family suite..luckily for a night and early the next day we checked out to another hotel instead of adding another night. We didnt get a partial sea view room as per our booking, even though we paid in advance. We will never stay in this hotel again or recommend to our friends. The staff were friendly but what can they do if the facilities provided are insufficient. For the price we paid, we would be better off to get 2 separate rooms at a 4 star hotel or pay a little more for 5 star hotel, all this just because we wanted a family suite... what ripped off!!!

Lift not working. End up taking the stairs most of the time

Over rated for King sized suites. Felt like staying in normal room but paying suite price. Only area is bigger, thats all.

Over rated for King sized suites. Felt like staying in normal room but paying suite price. Only area is bigger, that's all.

Staff was friendly and helpful. But the room was in generally bad shape. my rooms walls were defaced by some kid and his artwork could still be visible after he has long checked out. The algorithm for the lifts need to be improved. crowds will be stuck at lvl 3 where the restaurant is after breakfast. If you want a basic hote which you only return to to sleepl this suits the bill. but if you want a great experience then this may not be the one for you.

Everything superb, everything from the lobby to the check in / out to the house keeping to the security all superb.

The room toilet smell bad, bath towel wasnt available. Door door (1807) facing glitches which is unable to unlock until the 2nd attempt.

Nice place to stay here

Poor Management. We were waiting at lobby more than half an hour for their staff do the room cleaning. ( we were reached hotel ard 530pm). The end the staff change another room for us but same floor. We saw the 3 cleaner play phone at the corridor. And the lift damn slow. :(

Was good and perfect.

Good location. Rooms are huge however cleanliness was BAD especially the toilet. We bought dettol just to sanitized everything as we have kids around. Next day request them to clean a little more as my kids started to sneeze badly but still the same. No effort.

The toilet bowl does not flush well, clogging. The shower rose hose was leaking and sprouting water at the wrong place.