Staff and services are excellent. Would come Back again

Nice hotel, next to the river

The hotel does not have fancy furnishings and the junior suite has a very small bathroom. The shower cubicle was leaking water onto the outside floor, making the bath mat wet. We think it is either the grout or the glass seal that lets water seep out. What we like is that the place is clean and the housekeeping staff do a good job, cleaning the rooms.

Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.

shopping and food very convenient

Clean, friendly staff, adequate parking. However, wifi is slow

Love the hotel view of the Malacca River both during the day and night. We definitely enjoyed our one night at the hotel. Wish could extend longer ♥️

Decent hotel

One of our rooms had chewing gum on the wall of the washroom. The other room, housekeeping did not replenish the body soup

Spacious room but non-working phone in room caused inconvenience to call to front desk for assistance

I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

Rooms are spacious and affordable, worth the money.

Location is perfect. 1km walk to prime locations. Breakfast was satisfying l. Staff was friendly. Hotel cleanliness is well maintained. Rooms are huge and spacious.

Value for money & convenient

I had a wonderful stay at the pines hotel. Check-in was a breeze even though we came early and our room view at the 20th floor was quite nice especially at night. The breakfast spread was not too bad either and there were quite a good and varied spread. I did not get to try the swimming pool but it looked awesome too! I personally found the location of the hotel to be excellent but for those who prefer to be near shopping areas or malls, the hatten hotel might suit them better. Overall, I will definitely stay here again.

It was our second time staying at this hotel.Stayed again this round cos all the good food places are within walkable distances.highly the bulldog, a reservation only dine in for lunch and dinner.supwrber food and reasonable prices.the hotel room was a tad disappointing.booked with bathtub but unable to use as it was tilted at one side and water can't drain away.left message at the front desk to get it fixed while we are out.after so many hours, we returned to our room only to find out nothing was done.called front desk again,and they gave all sort of excuse.finally a technician came to fix but we lost the mood to use it already.the breakfast was the same for the three mornings we stayed.thumbs down all the way and limited variety.overall a let down stay this time.avoid booking rooms with bathtub cos all not in good condition and the service was lacklustre.book at your own risk.

Overall it was an excellent experience but a few things should not have happened in a good hotel: The bedsheets were visibly dirty despite the request to ensure clean bedsheets during booking. During check-in, there were about 6 front desk staff, and neither of them made eye contact or addressed me, even though there were no other customers. All staff continued to talk to each other, I (the only customer at that time) had to wait at the counter for a minute or 2, for them to finish talking to each other and assist me with check-in.

I like the big rooms with sofa bed and table with the 2 chairs if we choose to dine in the room

Renewal hotel with God service, 4 pax room is very good for family

Great

Can hear prayer sessions every morning which woke me up for two days in a row. Bath towels don’t look exactly white and clean - as if not bleached and not washed well enough. Toilet is super small even tho room was big. Not very near to eating places.

Booked 3 rooms. The rooms are really clean and nice interior design. This is the 2nd time we came back to this hotel. One thing that could be better is the buffet breakfast, the selections could be more and I prefer grind coffee instead if instant coffee.

The view from the room was nice and the room was clean. Will definitely stay again!

New facilities and clean. Nice view and easy access to river walk. breakfast varieties are quite limited but ok. Just the scramble egg quality are poor, more likely to watery scrambled egg...hope to buck up

Nice location

strategically location

Big rooms at affordable prices

Nice and big for the value

front desk staff need to improve their CS, I was the one to greet her good afternoon. housekeeping also need improvements, i left my room from 2pm to 8pm with the make up room sign on, but my room was not made up. had to call front desk twice before housekeeping staff came. the condition of the rooms need upgrading too. on a positive side, the aircon was strong and we had good sleep on the very comfy bed. with the service i received during my 4 nights stay, i think i will opt for no frills greystone suites in future.

The staff is very helpful What we dun like is the tv signal is bad.

很好，地点方便