Medium-small size room, glass panels to devude the toilet. Great location, walking distance from a few areas with f&b venues. Great staff.

Not as advertised on webpage. Property is old and dirty. Mildew on bath tile grout says it all. Wall paper pealing away. Weird smells. Breakfast is bad. Do not recommend this place at all.

A perfectly adequate hotel. Situation is great. However, it is getting a little tired. New towels would be nice, not thin, old frayed ones. And breakfast wasn't that great, tea/coffee and toast was ok.

Good location! Ok room!

Beware - this hotel is a scam! We booked a room in this hotel (room (3)204 in the "new" wing of the hotel, which is not where the main reception is, but two doors away on the street from the main hotel) to find out upon arrival that the room had no window with natural light. The window was facing a wall in the pitch black corridor with zero natural light. I am not sure how it's even allowed to rent this cupboard and call it a hotel room. At night there was a loud humming electrical noise as well, so it was hard to sleep. Also, it cost us 600 dollars for 2 nights! It really spoiled our vacation. The hotel did not want to move us to another room when we complained nor to refund us so that we can find a normal hotel instead. There was no information about this when we were booking this hotel as we would NEVER have booked this room. At the reception they told us that other guests also complained in the past about this, so they are very aware of the issue but they chose to hide it so they can scam guests. They also ask for upfront payment at the reception upon check-in, to ensure they have your money so you cannot leave after you discover the scam. Terrible experience!! Stay away!

The location was perfect.

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A wonderful experience!

Great location within walking distance to lots of restaurants and MRT stations.

Stayed 2 nights in Singapore at Hotel Bencoolen@Hong Kong Street. Location is good, not too far from Clark Quay MRT station and easy walking distance to both Clark Quay and Boat Quay. Hotel appears to have aged some since photos shown online. Room was clean but condition of room and common areas no longer new. See photo of Garden Patio as representative. (Some of the trellises missing from wall and overall, garden patio probably not as nice as it once was). Room was lower priced than some of the newer hotels in area, just not as nice. Coffee machine in lobby was good and included breakfast wasn't bad. Had intermittent issues with door lock. Sometimes it worked and sometimes it didn't. Perhaps batteries low. Reported to front desk. Attendant checked it out and said "it worked for them" so they didn't do further follow up. Was hoping to get "more than we paid for" but probably got "what we paid for".

Breakfast: Not enough seating available for the number of hotel guest. Food kept running out and it can take up to 10 mins for food to be replenished. Hotel Location is good with easy access to MRT and very close to Clarke Quay and Boat Quay.

Very clean and really friendly staff. Good location just off Clarke Quay. Would stay here again

Nice hotel.

The hotel is in a very good location. The staff are friendly and very helpful. They let us leave our luggages there before checkin time and after checkout. The room is very quiet, but small though. We only stayed for night, so it was not an issue. We had a nice stay. Thank you!

There was a huge pillar in the room that meant you could only get in and out of one side - not good for a double or a premium room.

First off, the location is superb. Within walking distance to Chinatown, the beautiful Lau Pa Sat hawkers center, Gardens by the Bay and, of course, Marina Bay Sands. The hotel is also one block from the local bus line to the Orchard Road shopping area. So, a very convenient hotel. The hotel itself is in excellent condition. It having a small real estate footprint, it has a modest lobby where they serve the free buffet-style breakfast, but who needs a massive lobby to hang around it. The room was spacious, clean and perfectly functional. Lots of lighting options, blackout curtains, big TV and plenty of fast hot water in the shower. The Bencoolen is a great centrally located base for a trip to Singapore. I stayed two nights. The desk people were very polite and helpful, even though they were very busy at times. I did not use the pool.

No internet…..pool was falling apart and moldy ….

If you're staying here for the Grand Prix, it's an ok walking distance to the track, Funan and Raffles City. The property is very tired and in-room facilities extremely limited. I'd call this a no frills accomodation. I stayed in the loft suite which in essence was tiny. Leaking shower that wouldn't drain properly, water came on and off whilst in the shower. Breakfast in the morning was very limited and not worth it, better to go for a walk to a nearby cafe or shopping centre.

Our room and bedding was very clean and clean towels and toiletries every day. The towels were grey rather than white. The hallway on our landing needed hovering when we arrived, and wasn’t done for three days. The gentleman who checked us in was not friendly at all. Breakfast was a free for all and not enough tables. We ended up just having toast it was easier. The daytime reception staff were very friendly and helpful with directions. But I am unsure how they were a four star!! We would not go back

Easy access to China Town and shopping. Friendly staff. We had a comfortable stay.

The aircon wasn’t working in the hotel room when we checked in so we were shifted to a premier room which was more spacious. The bed was very comfortable and the room clean but the hairdryer didn’t work, there was only hot water coming out if the tap in the vanity basin and the shower nozzle pointed towards the shower door. A jug was provided in the room with tea and coffee but no milk. When I added fir milk the receptionist advised they didn’t supply milk. This was the same in the breakfast room, tea and coffee but no milk. The breakfast was geared towards the Asian market but limited options for european guests. There was one knife provided for the butter for toast and one for the jam which was very unhygienic in these Covid times. I asked for another knife and was given a plastic one which was good but there should have been knives provided, The hall areas needed vacuumed and the breakfast area was grimy. All in all it was a very disappointing stay. To pay nearly $300 for such a poor quality property is unacceptable. Please consider a partial refund for the poor quantity of this property.

Very clean hotel, great location, very friendly and helpful staff. We would stay here again.

Central location, easy to walk to most food options. Bus stop was a bonus.

This hotel definitely needs remodeling. Very old and moldy all over. My bath towel has mold all over. I mean that should have been thrown away. The edge was all black. The staff is nice and efficient. That’s the only thing good. Other than that, I don’t think I will come back again.

Locations in the center of everything, the front desk very nice and greeted me.

A great location. Short walk to Clarke Quay MRT to get the MRT to many attractions and the airport. Short walk to Clarke Quay, Boat Quay and Chinatown with many food options and things to explore. Staff were friendly. Rooms are a good size and clean. We would definitely stay here again.

The service is a bit slugging. During breakfast the garbage can was completely full and we can’t push down our used disposable plates into it. Also shortly after eating the breakfast my wife started to have diarrhea and we suspected there’s something wrong with the food.

Wonderfull stayed

The rooms are quite small, fine if you’re young and fit and just want to crash between outings but not comfortable for an older couple like us. Please note that in the standard double rooms you can only access the bed from one side! See photo. Also the free breakfast is what you expect in a cheap backpacker hostel, not a pricey hotel. It is very central which is a plus and the staff are helpful but I wouldn’t stay there again.

The hotel is in a great location. It is close to China Town, restaurants on the river and metro stops but still quiet. The staff has good recommendations. Breakfast is hot but kind of minimal selection.

Not to bad for 2 nights Singapore visit. Love location.

Great location and very friendly staff esp. Vivian.