All great besides the bathroom un-funcional configuration with the shower located outside of the bath itself. Breakfast is excellent with Onagi and Salmon.

Warning: this is a long rant One of the main reasons I chose Hotel Gracery is it is located in a very convenient location. My parents were living in Kyoto in the 1960s for 10 years, we have been returning to the city almost every year even my family moved away to North America. This time I was back to Kyoto with my 92-year-old father, he always love to dine and shop around Nishiki market and Teramachi, and he was surprised there is such a new hotel in the area so he was very happy about it. However, there are two things I need to point out, especially last year we stayed at Daiwa Roynet Hotel where they have much better conditions regarding the issues: 1. There is no air vent in the toilet room— Gracery has a toilet room that is separate from the bathroom. On the first day of arrival I noticed the unpleasant smell from the toilet room was quite strong, and everyday even the cleaning ladies done their duty to clean our room, the smell in the toilet room just never goes away. 2. My Dad seems alright with the pillows but I personally don’t appreciate they use two pillows that have diffèrent texture /fillings— Usually hotels like Daiwa Roynet have two pillows that filled with feathers on bed but Gracery only has one. They have extra pillows on the shelf but the texture is quite hard and uncomfortable so my sleep quality wasn’t very good……. Sorry for the ranting

Internet needs upgrading very slow. Room cleaning as slow

Great hotel for a first time visit to Kyoto. We didn’t know this but the hotel is within a complex of covered shopping arcades with direct access to the subway which made it super convenient to venture out to shop and eat whatever the weather. Super well connected via subway and bus to all main attractions and 15 min walk to Gion district! The only thing we were a bit surprised was the check-in experience, which was all done via a machine so it felt a bit chainy. Also this was the only hotel in our 3-week Japan trip that didn’t offer free daily water bottles. They provided 2 tiny ones the first day but if you needed more you had to pay ÿ200 per bottle which didn’t feel right (went to 7/11 instead). Other than that everything else perfect!

Close to everything and quiet. Staff was extremely welcoming and helpful. Breakfast buffet was amazing and delicious!

The room is very nice and clean also everything is convenient in everywhere, whatever you want to do and have a lot of restaurants around the area we stayed. Also the staff are helpful and nice to the customers...

We loved staying here. The only issue was that we didn’t know we were supposed to book our breakfast ahead of time. We wanted to try the breakfast buffet on our last day. We had been traveling for 2 weeks. We were still willing to pay, yet we still got denied and weren’t allowed to dine for the buffet. Nothing else is open that early, we ended up getting food at the 7-11, but considering we were already there for 4 days, that’s didn’t seem hospitable. Sometimes people don’t know that they want to book a breakfast months in advance, but want the option to have it if we are still willing to pay. We didn’t like that. Overall, it was a pleasant stay but that minor detail alone was off putting.

Great location and great amenities