I only stayed one night but the staff here were incredible. Beds were super comfortable and the rooms were big. Would definitely recommend this beautiful hotel!

The property was well kept and the staff provided amazing service. I would definitely say the staff went out of their way to take care of the guests. Shout out and thank you to Lena and the staff who went above and beyond to make it an awesome experience for my family and I.

So grateful for this gem of a hotel! What an oasis in the middle of a bustling city. It was clean, quiet, the breakfast was phenomenal, location was great, and the staff was warm, welcoming, professional, and helpful. Cannot recommend it enough. Thanks so much to the concierge staff including David, Tu Anh, Linh, and Nhung among others. Having traveled internationally for decades I really want to emphasize how fantastic this place is. Highly recommend!

The staff is the most helpful people I have ever met.

We arrived at Hanoi and were immediately greeted by our driver to take us to the hotel. We were greeted with warm tea and dried ginger apricots while we waited for our check-in to complete after we handed over our passport. Our room overlooked the train street and it was very pleasant. Room was cozy. The bustling noises from Hanoi didn’t migrate to our room and everything quieted down during bedtime. Breakfast buffet was great. We only stayed one night because we left for Ha Long Bay the next day, but wish we could enjoy the hotel a bit more. No pool or fitness center, but overall a great hotel at a fantastic location. Would definitely recommend it to anyone. P.S. We were provided with packed ginger apricots and tea leaves upon our departure. It was such a wonderful and thoughtful gesture of great hospitality.

My stay in this hotel was phenomenal! The staff was exceptional. Special mentions to Tùng, who helped me navigate around the area and planned out a sample of an itinerary for a day in Hanoi; especially when it was nearing Tet lunar new year so there were many restaurants starting to close down for the holiday. The breakfast dining staff were excellent with their service as well. Overall, loved my stay and I highly recommend staying here 'cause im sure I will be coming back again.

Very good hotel! Must visit and stay in this hotel again! Highly recommended!

The service at this hotel is sublime. Amazing boutique hotel and the best we stayed in whilst travelling Vietnam for three weeks.

The staff was absolutely 5 star, from accommodating our early arrival after travelling from Boston to ever ending cheerful greetings. The rooms were extremely well appointed and very comfortable. The individual, hand written welcome cards from the GM were a welcome surprise, and very rare today in any hotel setting. The breakfast buffet and service was again 5 star, with an endless array to choose from to start your day. I would highly recommend a stay at this amazing hotel, that is very centrally located, and extremely quiet in the chaos that is Hanoi. The parting gifts were a complete surprise, once again showing the appreciation and dedication the guest.

All the staff at the reception, spa, restaurant and clean up were very warm and welcoming. I requested a taxi pick-up before my trip and they were very helpful. The staff always greet me with Xin Chao. The rooms are always clean. The attention at the breakfast buffet was excellent. The laundry service was very well done. The spa in the building next door was very satisfying with a good atmosphere and careful treatment. The hotel is in a good location, if not too difficult to walk to, in the centre of the different tourist attractions in Hanoi. I would like to stay there on my next trip to Hanoi.

Highly recommended this hotel, from arrive, check in, till check out..all the service is up to standard. We will come back again

A lovely hotel with very warm & helping staff. This hotel made our first trip to Hanoi really convenient & amazing special mention for Amanda she really gave some good tips about the trips & places to explore. Highly recommended!

Nice and clean hotel

Helpful staff, good location, peaceful. Brilliant breakfast. Room very comfi.

The staff was super friendly and welcoming (esp David!), they went above and beyond to make sure we had everything we needed to have a pleasant stay. They even looked after part of our luggage after we checked out because we went on a Ha Long Bay cruise and didn’t want to bring everything on the boat. The hotel was clean, quiet and away from the busy street - loved our stay at Bespoke Trendy and would definitely stay again!

We loved our short stay at the Bespoke Trendy Hotel in Hanoi. We stayed in the Premium Suite, and the room was clean, spacious and well-equipped, with a balcony that offered lovely views across the city. The buffet breakfast was great, with plenty of variety. The spa next door was excellent, where we had massages on one of the days. The location was in a quiet street at the edge of the Old Quarter and was convenient for getting around – we could walk to most of the places we wanted to visit. But most of all, the staff were exceptional. They went the extra mile to make our stay as easy and as pleasant as possible, and when our plans had to change at short notice, they helped us immensely to cancel bookings, obtain refunds, and arrange transport. They made all the difference in our first experience of Hanoi. Highly recommended.

What a great boutique-type hotel! Great location--you can walk just about anywhere you'll want to go in Hanoi as it's right on the edge of the old quarter. Surprisingly quiet at night and even in the morning when Hanoi-ans wake up early. The staff lives up to the high Vietnamese hospitality you'll encounter throughout the country: kind, hard-working, and graceful. The rooms are a bit small but perfectly adequate and have an interesting modern-urban feel to them as they use reclaimed parts as part of the design (think old plumbing parts as towel hangars). The breakfast is outstanding---tons of options. Simply said, the hotel offers a whole lot of benefits at a comparatively high value. Attached is a recommended spa if you're into that (at good rates). Huge call out to Linh--the gracious and elegant hostess with beautiful English who can answer any question you have. But ALL the staff were excellent, to be sure! Highly recommend.

The kindness, friendliness and the extra mile that staff made were incredible and unmatched in all of the hotels I’ve ever stayed at. The front desk even gave farewell goody bags and called up to my room to see if I needed new towels/water when I was sick in my room a full day! My stay at the hotel in two different times exceeded my expectations. The food for breakfast and room service were outstanding. I would definitely recommend this hotel to everyone!

Service and lobby staffs are excellent. They are courteous and ready to help with requests.

The hotel and staff were amazing here. On another level! David, especially, was incredible. Everywhere we were, there he was waiting to offer great tips on local finds, and to make sure we were having a great stay. He even went out and bought us mango sticky rice one day since we never got around to it. You don't experience that level of service even in the best of the best hotels normally. So it was very appreciated. The hotel too was in the perfect area of Hanoi - walkable to everything we love here. The staff was so kind and generous. The stay couldn't have been better!

Perfect place to base yourself for a stay in Hanoi. Staff are very friendly and the connecting room we stayed in was perfect for 2 adults and 2 kids. Breakfast was included and top quality with many options. Easy walking distance to many attractions.

The team at the hotel were very friendly and helpful. Thank you for a lovely stay!

What an unbelievable stay! Incredible hotel and experience in central Hanoi. First off the staff were so welcoming, friendly and attentive! Ling was a fantastic host and welcomer offering us tea and candied apricots as we arrived. She ensured our rooms were ready and well prepared and we had directions and names of all the best restaurants. Thank you so much. Id also like to thank the bellman; names are Hong and Manh who were attentive, so kind and moved our bags round relentlessly. The hotel is modern, clean and well designed. Rooms are large, comfy and have everything you need including tv with netflix, snacks and aircon. Breakfast was delicious, tailored and had a huge variety! The potatoes and eggs were scrumtious! Overall, I'd highly recommend a stay here and hope to be back again soon

Extremely friendly and helpful staff

Nice hotel

Amazing stay at Hanoi old town with great attentive service and amenities.

Great boutique hotel. Great staff.

Nice and helpful staff, clean and spacious room. Comfortable bed

One of the best hotels I ever stayed at. The staffs will go for an extra mile for you to make sure that everything is fine with your stay. Complementary manicure service and breakfast buffet were amazing too! I would definitely stay here again if I come back to Hanoi.

Best stay ever!!! Anh Duy Tùng and the rest of the team were so accommodating with recommendations and helpful with transportation. We had a late flight, and they let us stay in the lobby, held onto our luggages, and even offered us showers. My friends and I love this place!!!!

Good location. Room very comfortable

Staffs are very polite