This property is very good. The staff was very friendly and knowledgeable about everything.

The staff service was good.

Loved the hotel. Fantastic staff that always aim to please. Thomas was our go to person and had great communication before and throughout our stay. Fourth visiting to Hanoi and I’ve never returned to one of my previous hotels - this will certainly not be the case for future trips as hands down would return here. What a great find - thanks for welcoming me and my family 😊

The accommodations and the staff were excellent

Nice and quiet place

Good service!! Clean, close to everything

Lovely staff

good hotel!

Such a beautiful hotel and right in the middle of the old quarter of Hanoi.

Lovely hotel with fantastic staff. The manager, Thomas, is a class act who will go out of his way to help. The reception team is friendly and helpful and the hotel is in a very good location. Can't fault the place really!

The service was excellent the location is the mai reason I stayed there and is very walkable to the train street and lots of restaurants and coffee shops I loved Tanka I Dian food just across the street . Rosie Nguyen helped me so much with my visa letter and things lime that be aide if her this hotel I rated 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Is not nigh is small property mot a modern as I usually liked but is nice and decent

Awesome hotel in a great location

We arrived late last night and the staff instantly made us feel welcome. They opened the doors and provided welcome drinks. They were so friendly and welcoming and nothing was too much trouble.

The staff was friendly and really helpful, helped book airport transfer and assisted with transfer to activities. Breakfast was great, lots of choices and the room was comfortable. Would stay there again!

Our family had an unforgettable stay at O’Gallery Premier Hotel & Spa. The hotel’s classic and traditional look immediately caught our eyes, but what truly brought us into a state of relaxation was the delightful jasmine scent that greeted us as we walked into the lobby. We stayed 1 night in the premium connecting room, which was spacious, clean, and perfect for our family. The staffs were exceptionally welcoming and friendly, always ready with a smile. They provided excellent recommendations and tips about the local attractions and nearby restaurants, which made our stay even more enjoyable. The highlight of our morning was the breakfast buffet. The food was delicious, with a wide variety to choose from, and it set the perfect tone for the day. We only wish we could have stayed longer to enjoy more of the wonderful hospitality and charm of this hotel. We highly recommend O’Gallery Premier Hotel & Spa for anyone looking to experience comfort, relaxation, and a touch of traditional elegance in Ha Noi.

This was our first visit to Vietnam and our first Hotel and we were very impressed by the whole experience. From the moment we stepped in the reception, being greeted with a welcoming drink, to the advice regarding local eateries, the staff were truly amazing and attentive.... The rooms were large, clean and airy and the beds very comfortable, offering us a great nights sleep. The breakfast was delicious and the option to select how you wanted your eggs, was a lovely touch. First class service and a great location to explore an amazing city...

Great breakfast, friendly staff, great area to walk around

Extremely great service — they were very accommodating of my elderly mother in law. The breakfast buffet was also really good.

Staffs are very accommodating. Go out of the way to do things that we are requesting. Superior services.

Helpful and Friendly staff.

Very nice hotel. The staff are polite and nice. The food in the restaurant is quite good. The location is convenient. Would stay there if I have the chance to visit Hanoi again.

Staff was extremely friendly and helpful. Room was spacious and clean. Breakfast was good too.

I stayed at this hotel because of the great reviews and they were all right! The hotel itself is just great, it’s quiet, the rooms are comfortable and clean, the buffet breakfast lived up to what others raved about (we would look forward to breakfast every morning, the freshly made juices, pho, passion fruit yogurt, seasoned fruits and so much more) hats off to the chef! The staff is amazing, they welcome us with a smile every time we walked in by name and we loved the cold passion fruit juice. I asked where I could buy a converter to charge my phone and they left me borrow one for our stay. If all of that wasn’t enough, Thomas contacted me asking if I needed pick up service the moment I made my reservation (very much appreciated), once we settled in he asked if we needed help with trips and I brought my book with all the places I wanted to visit. He sat with me, and helped me plan it out. Give me 40 minutes he said, and he took care of everything! Pickups to destinations, local guides who spoke Englísh, hotel reservations, meals, I was so impressed by how easy he made our trip. It’s my first time traveling internationally with my daughter and I was nervous, but Thomas put all those worries to rest. Thank you, I hope to return one day and will stay here again. 😀 the hotel is great, the staff amazing and the location is close to everything. We discovered we were a block from train street and walking distance to many must dos in Ha Noi. Thank you.

The staff at O'Gallery was top notch! They provided great customer service, learned our names, helped us find places to shop and eat. Exceptional hotel and service!

Staff was always on it, and would bend over backwards to help.

The service was excellent

They were very kind and helpful.

The location was convenient, central and close to the lake. The room was clean and comfortable. There was a variety of food available for breakfast. The staff were amazing- helpful and were all ready to assist any time of the day.

Really nice staff, remembered our names every time we asked a question or just said hello. Would definitely come again. Only thing that could be improved is the room aircon, as I think it was a bit broken.

I really enjoyed my stay here. The hotel is up to date and clean. Great customer service and the manager was so helpful and professional. I would stay here again! They really made my stay enjoyable.

The hotel is in a great location. The staff were courtesy, honest, and professional. The room and beds were comfortable. We had the breakfast in oir package. There was a bid selection to choose from. I like the bottle water in the room. I would stay here again when back in Hanoi

The staff were the highlight of the stay as they were exceptionally helpful and proactive in meeting our needs and requests.