Very convinced.

We were exhausted from a day of travel. We booked a room for 3 people. When booking on hotels.com it asks for adults and child and the age. We had 2 adults and one 14 year old. When we were checking in she said we were being put in a room with 2 twin beds and no pull our couch or any other sleeping arrangements. We asked where our son was supposed to sleep (a twin bed is very small, just enough for 1 person). She had to get a manager who finally decided they would bring another twin bed into our room. He was laughing and saying that our reservation says we have 2 adults and a child. As if it even mattered at that point. Even if we had a five year old child where would he sleep? We went up to our room and realized just how small it was. We waited and then had to go down stairs to inquire when the bed would be brought because we were ready to go to sleep. They had to remove the very small lounger to make room for the extra bed. We paid way too much money for this room to have this type of accomodations. Also, we came back at 5pm the next day after a long day of sight seeing and our room was being made up. Why so late? Everytime the room was made up we had to ask for coffee, creamer etc. simple things were not restocked. Overall not impressed. There are better places to stay with better accommodations and less cost.

This is the second time we have stayed here and we love it. It is so convenient for the subway and it is a very nice hotel.

The location cannot be better in Yongsan area. Convenience store in the 2nd floor is open 24/7.

Amazing stay in a classy modern place with access to transport and main shopping areas. Staff was really helpful and room clean, equipped with modern tv, toilets, phone etc and very comfortable beds

Overall heat in Seoul during July/August 2024 is around 35degrees celcius. The entire building not getting enough AC. I have been staying as a long term guest and moved rooms 4 times. I'm in the Novotel suites which has better AC then the lower floor rooms but still doesn't go under 25.5degrees no matter how strong I leave the AC on 24hours. When I'm in the room I stay with Blackout curtains closed and minimum lights on. My child got prickly heat all over her back. I attempted to get discounts or refunds but the general mamagers on duty won't budge. The customer service you get is NOTHING BUT 5 star hotel level. The hotel complex is huge and they don't care. Drunk people at night are all around the CU convenience store within the hotel. I regret booking my lomg term stay prepaid thinking I can count on the brand. I should've chosen Marriott hotels as I usually do. JW Marriotts in Seoul operates definitely at a higher level. Personally never coming back.

The blanket and pillow were not clean and the room was filthy and dusty. My son's sinusitis has been worsen.

Dont remind me of awful memory.