Stunning building but very poorly managed. The check in staff is not well trained. Relationship manager was not around. When you come in it’s not welcoming unlike the Taj or Oberoi’s. Carpets through out the property is quite soiled and need a quick upgrade. Avartana is a great experience if you need to take someone out for a treat. The waiters need some training on communication for how to speak when you work in a fine dining restaurant. They were kind and generous just that communication skills are poor and sounds like they have memorized and they regurgitate it with an every course of meal. This hotel has incredible potential if they focus on their human resources and hire the right talent and make the place a lot warmer with the right staffing. Just being very objective on my review with the hope ITC turns the ship around. With the huge investment they have made to built this structure I hope they focus on their human resources. Train and keep the best. Cheering you on!

All the things were wonderful except the checkin time

Good

the stay was lovely evrything was A class. But management and staff were not hospitable enough. In hospitality industry that too luxury hotel I did not expect staff to be this callous. Service was not ontime and staff was quite reluctant to service the guest let alone smiling. they were least bothered to ask about the stay the service and the food. Hope this behavior improves.

Had an amazing stay. Got upgraded to a serviced apartment with all amenities.

It started with an upgrade to a one bedroom suite that was so huge that we never felt we are in a hotel. With some amazing restaurants and Spa we had a great time. Gym is so good you crave to go for exercise.

Modern and clean.

I recently had the pleasure of staying at the ITC Royal Bengal from April 14 - 25, 2024. It was a very positive experience. Everyone at the hotel went out of their way to make me feel welcome. I stayed at the Tower room on the 57th floor. The room is spacious and very well maintained with all the facilities to make the stay as comfortable as possible. I used the dining services for breakfast and dinner at the Grand Market Pavilion, as well as the Darjeeling Lounge. There are a huge number of menu options available and both the quality and taste of food are great. The dining room staff are very attentive and friendly. From the moment of being greeted into dining until the end of the meal, every staff member went out of their way to make sure that I was eating well. While I can mention Neha, Islam, Tanmoy, and Tania among others (since I can remember their names), everyone was truly very caring to my needs. The gym is very well-equipped for different types of workouts like weights, cardio, or yoga and it was nice to interact with Soumen over there. Please keep up the good work. I look forward to returning in the future.

Comfortable hotel, everything was perfect except the food. The food was modtly very hot and spicy. No shops or restaurant in the vicinitx

The property is really majestic and grand. Staff are all very friendly especially in the Pavilion gran market. Notable persons are Neil and his staff. The buffet is really incredible but almost everything was not suitable for vegans as two in our party are vegans so it was limited what we can eat. but they offered best what they can. Otherwise will visit here again. Rooms very spacious and the gym was excellent which I used every day.

Loved the hospitality

ITC royal front office is not helpful at all . Also non-informative, room assistant are also have bad attitude. They didn't give any information about my complementary services. Sarna mrita front office staff she have attitude problems not polite at all ..non welcoming... gestures problem also ... Food was good all departments are good expect front office.

This was an amazing experience. Our room cleaning staff, Sunkayata, was exceptionally helpful and caring. The dining experience at the Darjeeling Lounge, and the breakfast restaurant was both amazing. Your crews are very nice and friendly.

Fantastic stay

Excellent hotel to stay

Excellent service and spacious, modern apartment.

ITC Royal Bengal is improving its standards and getting better than all other hotels....here is my brief review. 1. ITC Royal 2. Oberoi Grand 3. JW Marriott 4. Westin

Esthetically decorated, with art works that is unique for Bengal..

Pleasant stay

I stayed here for a week in one of the 2 bedroom suites. The property is amazing, the restaurants are great and the service is unbelievable. I have 2 complaints though - (1) it took 3 days for the room to reach 22 C from starting 19 C. As a result it was quite cold during the start of my stay and 19-20 C is pretty uncomfortable. Also, on one evening there was a wedding party going and they started beating the drums at 2 am. I have nothing against wedding parties or the need to play music. However, the hotel should not allow these things to happen at 2 am. It ended about 4 am and my poor wife could not sleep that night. All in all, a great experience though and i would definitely stay at the ITC royal bengal on future trips.

Not like they used to be anymore

A stunning Hotel.

Would stay here again

Check in was very late. There were mosquito in the room. Had asked to keep bill ready the previous night as i had to leave early morning but nothing was kept ready.

Not as expected

Very good

One of the best hotels I have ever been to globally. And the food court is out of this planet!

We had a wonderful experience during our twelve-night stay in ITC Royal Bengal. The staff was very courteous and really took care of our needs. In particular, we would like to call out Deepak and Rajdeep, a server in Grand Market Pavillion, who were extremely helpful to our elderly parents. The pool and the spa were very nice and one of the best we have experienced. We look forward to staying in ITC Royal Bengal again in the next visit to Kolkata.

Staff and service is outstanding! Lovely stay and superb customer service :)

Great property they took great care of my parents and did complimentary upgrade I would stay here again. Shout out to the overnight manager I guess shraddha

Good property with excellent service

Fantastic place