Very good No issues. Wanted free breakfast though

Fantastic room, friendly staff, will definitely stay again!!

The property was very clean and quiet. The staff was very helpful. The room was fully stocked with houseware for cooking. I would definitely stay here again

I was not provided with house keeping for 3 days even after i requested housekeeping.

Aaron at the check in counter was great. The location was great as well. There aren’t many amenities but the location makes up for it as it is super walkable. The only issue was that we found small stains on our bath towels.

Very comfortable room, great location! Close to French Quarter and near restaurants. The kitchenette was great too

This is my second time staying here and must say that beside having a TV issue (which by the way Mr. Louis took care of it to the best of his ability) it was another great stay. Mr Louis is a sweetheart and im so glad met him, he made sure that I was ok (and the staff did take care of me) so untill next time...

The property was close to every where we wanted to go. Valet parking was fast. The staff was amazingly helpful.

No need to get car rental. Everything is near

Very accommodating helpful beautiful room and atmosphere especially the door man Mr Bo

The property was great and the staff was awesome. They were engaging and responsive, it was one of my better stays. There is a lot of construction going on. The city needs work on the infrastructure! See you next year.

The property was just okay. They do not clean your room everyday.

Everything was great! Staff gave us some amazing food recommendations and even allowed us to check out significantly later to attend brunch the day we were headed back to NC. We will stay here when we visit Nola in the future.

service was good and quick

When we arrived at the hotel I double checked the details of the room with the front desk and was informed that the type of room I booked was not available. I was informed by the staff that it happens often with third party sites and that there was nothing they could do. By this point the manager came out the back and offered no additional solutions. I called Hotels.com to see what could happen since I was currently at the hotel and needed the suite. The rep at hotels.com did call the Residence on my behalf but was told the same thing. I then asked if I could just use one of my free nights for the booking and I was told no because it was booked as a pay later. I ended up being charged a night at a hotel that I did not stay at. This entire order was a huge inconvenience and a damper on my vacation! I will certainly never consider the Residence Nola again. I’m big on customer service and there was absolutely no type of assistance or understanding that was given.

Excellent

It was very clean, and spacious. It felt extremely safe. Staff was nice and accommodating. Definitely 10/10

The rooms are very spacious and clean! Easy check in and out too.

The decor and cleanliness

The hotel was very nice and clean. The only thing I didn’t like was that they didn’t have breakfast at the location. However, they did have a restaurant next door.

We had a great stay while we were in NOLA. Staff was wonderful and our room was great. Beds were not comfortable at all. Only downside.

Everything was close and in walking distance. Room was spacious and super clean. The bed was soo comfortable.

A M A Z I N G

Awesome place to stay

The hotel was great. Love the room. So much space and the view of the huge buildings at night was amazing. I love the wall of windows in the room. The beds slept amazing. Friendly staff and very helpful. Only thing that was disappointing is that i was suppose to 139$ of tour credit with room. I called Expedia and spoke with hotel and said the hotel would take of that and of course the hotel said Expedia was the one that shoukd have issued the vouchers. It was back and forth and i still did not recieve the tour credit to enjoy. Very disappointed in that. Which that was offered on all bookings for New Orleans. Also i think the showers should have a hand sprayer shower which would have wonderful to use.

Everyone was friendly and nice. Rooms are affordable and spacious. The parking is the only thing that sucks.

Great location, staff was awesome and the room was perfect (that view!).

Great

The rooms need a little remodeling. The king size bed was on a queen base, but the bed was comfortable. The first impression of the restroom was that the shower needed updating. Rust on the shower head and screws on the soap rack needed tightening. Need more lighting to apply makeup. The baseboards needed painting, but the room provided what it was supposed to provide, shelter and a place to bathe and sleep. No handicap rooms were available and no shower beaches to use. The business station was not available because they were awaiting computers, but J.K at the front desk offered to print for me if I send it to her email.

Area attractions not too far

I wish that the housekeeping would have daily

Everything was great overall only minor things. The hallways were hot and stuffy. Our bathroom were not throughly clean and the a switch in the breaker box was off when we arrive( we thought the lights didn’t work.)