We requested a non-smoking room. The room we received was not. The property sprayed something to mask the smell but we could still smell the smoke. Furthermore, the duvet cover had a hole in it from a cigarette burn. One of the staff came up to inspect our claim and still couldn't do anything about it. What's worse is he pretended he couldn't speak English so he wouldn't have to provide any service. It was completely unacceptable.

It's ok hotel, room is small. Room is clean. Ok hotel to stay.

While the rooms were clean and surprisingly spacious, our experience was marred by a few significant issues. The hotel didn't allow luggage storage upon our early arrival at 9 am which was a huge inconvenience, and the staff's limited English made communication challenging. Despite a family emergency back home, we couldn't obtain a refund for the last three days of our stay. Overall, while the rooms exceeded expectations, the lack of flexibility and communication barriers were notable drawbacks.

It was a good stay. The room was big enough for a family of three. The toilet was spacious enough for a good shower or soaking yourself in the bathtub. The room was clean and made up everyday and there was enough toiletries and towels for everyone.

It was better than most of the reviews made it sound like it would be. But definitely not the best.

Very very poor and unsatisfactory employee treatment. Very rude and unproffesional employee . She said her name is FAITH come to find out she was lying. Her name is Thu Nar very rude does not deserve to work in a customer service environment. She should not have any customer service facing job. She should be in the back office. She was the one that checked me in on May 12 in the evening.

Pretty decent place to stay.

No luggage storage or lobby area to wait. Lineups for automatic check in and elevators. Easy to bring guests into rooms.

Good location with small room

Over priced. For what it is.

Bathroom was unique but not always functional. Location was close to a couple different train stations.

It was a nice place to stay everything is nearby check in was fast I’ll recommend it ….. muy bonito lugar muy limpio y todo esta accesible

Smelt like cigarettes, bathroom door was bent and didn’t shut, sheets seemed dirty when I arrived (eyelashes on the sheets and pillows). Floors were dirty. Unable to store my luggage for a few hours after checkout.

Moldy shower curtain, towel rack fell off the door and floors didn't get vacuumed when the room was cleaned.

Last minute trip and didn’t have much choices first time using this hotel chain. It was about a 10-15 walk from shinjuku station and the JR Yamamote line. It there was one of the subway lines and the shinjuku higashi station right on the same street. Room was small like most Japan hotels, was good for the weekend trip to Tokyo.

Rude customer service and the room was dirty. Mold on shower curtain and left over items from previous people

Very poor hotel, unhelpful staff, Didnt clean room. Room dark and depressing, wouldnt store bags so had to walk around town with bags. So many better choices. Avoid this hotel

Everything was dirty. The shower was clogged, the sink was clogged, the surfaces in the room were all dirty, the microwave was dirty and smelly, the laundry machines were terrible and made your clothes worse as well as took over 2 hours to complete, all the mirrors had not been cleaned, so on so forth.

Bathroom was dirty

Would not book this place for a long stay. In terms of cleanliness the doona cover was stained, the carpets were stained, there was a weird smell in the hallway, a windy noise coming from the door when in the room. Check in was self serve and only one room card provided for two people.

Room was very dirty, old contacts were left on the desk, lots of rubbish under the bed. No shower curtain in the shower so the whole bathroom got very wet.

This hotel is very dirty. The ratings on Expedia are far too high for what the property provides. My room clearly hadn't been thoroughly cleaned. The carpet had noticable dirt and hair everywhere. I needed to wear sandals in my room at all times. The shower curtain had mold on it. Very gross. The air conditioning unit in my room was dirty with visible dust buildup. It obviously didn't work.

Excelent

The room we got had mold in the bathroom and the ventilation system (mainly the air conditioning). Can can actually see the mold when turning on the air conditioner and the vent flap opens.

This is the worse hotel we stayed in. It’s dirty and gross. Stain on carpets and walls. Room smells like smokes. After midnight, there was no one at the counter. We could not stay and had to book another hotel.

Was charged 1000yen although was there to check out az 10:30am. According to Expedia 11am is checkout time. Worst of all, did not give us enough toilet paper. I was asking nicely even after being made to pay extra, but NO TOILET PAPER!

Room was fine just smelt of smoke

No luggages storage services at this hotel. Staff on duty time is limited.

Room was ok-ish, service was terrible , would not even keep luggage until check-in time. outside and hallway very dirty

The room has a strange smell and cleanliness is an issue (e.g. dust everywhere).

Super dirty and smelled terrible.

There were several pieces of trash under the bed, it was clear this part of the room had not been cleaned in a long time. The toilet/shower area smelled like mold/sewage during our entire stay.