To order room service, one has to go down to the reception. No intercom. Maintenance issue was not resolved even after asking for two days. Finally gave up on it. Breakfast selection can be better.

Horrible staff and customer service. Snow storm prevented travel to hotel area. Snow storm was on news. Attempted to call the hotel without any answer, emailed them without a response. Finally received a response telling me they couldn't help me because i booked through a third party. Was charged full price to include five breakfasts we were not there to have. Refused to be helpful in any way. The storm made local news today showing how it shut down all trains to the area. I will never book with this chain again. So unprofessionalism. Stay away if you want good customer service

Horrible customer service. Tried calling the property numerous times when all the trains were canceled due to a snow storm. They did not answer the phone and then charged me the full rate stating i did not cancel in time. I will be sure to never book through this chain again.

We loved the hotel, lovely room. Our only feedback to stop it being a 5 was that the shower could of been better - quite a minor thing but when walking round in cold we both enjoy hot shower when back. Hotel spotlessly clean too, we really enjoyed our time in the hotel and Salzburg.

Very pleasant stay, clean and room very nice

Decent place, and close enough to central Salzburg that we could walk everywhere. There's also a parking lot right in front of the hotel, which is super convenient if you're driving. Shower is very small so expect to make a mess The guy who checked us in was not very friendly, but the woman who helped us check out was fantastic.

It was ok.

Price high for that category

Nice hotel with nice personnel

A bit away from sightseeing, but public transport is available a couple of blocks away or you can just enjoy an easy walk. We were allowed to check in early, also thanks to an online form sent to us in advance. Only thing, in the form that we had to agree with online there was breakfast included, but found out we had to pay extra. No regrets, though, because it was a good menu. We really enjoyed out stay there.

Everything fine

comfortable bed and nice amenities. Solid breakfast

Great hotel near by to my office With big room that facing to the garden. Very good breakfast

The hotel receptionist gave us a different room (lower grade than the one we booked) and she refused our request to have a room in a higher level saying that the hotel was fully booked while it wasn’t as we checked online! The room was not clean I had to clean by my self , they just sent a welcome cake to apologize after letting us wait more than 40 minutes after check in time !!!

We were sent to a room which was flooded by the shower water. There was a fan on in attempt to dry out the carpet. The smell was pungent. When we called, we were sent 2 guys who said they were going to vacuum the carpet and we had to stay there because they didn’t have any room available (our card had a number which was then crossed to this new one). I asked about another room as the smell was not going to go away. As they could not vacuum the carpet, all of a sudden they found another room available. Not nice at all.

The staff really struggles with English. They didn’t explain anything. We couldn’t phone reception as there was no guide to show how. Had to walk down to ask them how to reach out to them. Could put slippers in the room. After a long day of site seeing in boots your feet are tired and slippers is a nice change.

Was about 15-20 min walk into old town. We had a car but definitely doable

The hotel was okay overall, but underwhelming for a four star hotel. Some toiletries were already empty when we arrived, and the beds were not so comfortable. The AC didn’t work.

Excellent hotel, conveniently located 15 minutes’ walk from the old city, and with a superb breakfast. My only complaint is that nobody informed me during checkin that I will have to pay for parking. Only while checking out I was told that they charge 15 Euros per day.

Very friendly and helpful staff, room was clean and comfortable.

Quite a walk from the city center and situated in somewhat of a ghetto area. Staff was friendly but very long wait and not very helpful with several shortcomings in service.

So pleased with the overall experience we had staying here. The property was very well maintained, the staff was helpful when we had questions, and the breakfast in the morning was WELL WORTH the 18 Euro. We chose to eat dinner at the hotel restaurant one night and it too was perfect; the food was unbelievably delicious (HIGHLY recommend the walnut ravioli) and the service was impeccable. The room was average, like any hotel room. But the overall experience made it unforgettable.

The rooms in this hotel were surprisingly generic given its historical exterior. But certainly clean and functional. Could benefit from a hot water kettle in room for tea/coffee. The breakfast is very good but be aware it can get noisy because the hotel caters to your groups. The fitness center is poor - I couldn’t figure out why the elliptical machines had no power on. Needs to be improved if hotel advertises it as a feature. The hotel is not very close to the historical city center - it’s a 20 min walk. While it’s not an issue in good weather, it means you’re taking the bus in the winter. We were here during the holidays and it was rainy and very cold. The plus is there is a small restaurant in the hotel if you want to stay in for dinner and don’t feel like dealing with going out in bad weather.

The hotel was nicely kept, convenient to the castle, and the staff were friendly. Only downside was that the person who checked us in told us that breakfast was included. Upon check out we were told that there was a 18 Euro charge for breakfast, addiing108 Euro to our bill.

Hotel and grounds (including a little chapel) were beautiful, immaculately clean and staff were helpful and friendly.

This was my second visit to the hotel. I liked the friendliness of the staff and the warmth that they projected. Also the layout of the property with the lawn area and the little chapel is very appealing.

Very central location clean quiet property excellent steam room breakfast buffet a little pricey but taste good

Welcoming staff. Fast lifts. Immediate hot water. Spacious rooms. Wide choice of food for breakfast. Beds are rather firm for my taste. Our room carpet was rather grubby. On an excellent bus route a few minutes from the city centre.

The room was spacious, quiet, clean and comfortable.

Clean and simple. We stayed for 2 nights. Good breakfast included

The hotel is quite beautiful and the rooms were excellent. The only drawback is that it is a moderate walk to the "old town". Not a big deal though, the bus passes right out front if you don't want to walk. Overall, very happy with decision to stay here.

Wonderful place. Nice staff. Breakfast was great. Very comfortable.