Room was dirty the showed me several rooms all of wich were equally as dirty we went to Walmart and spent $150 on cleaning supplies and cleaned the whole house top to bottom had to buy our own sheets and towels as well

Room could have been cleaned better , looked ild

The room was halfway decent, but the bathroom was frighteningly dirty and the fitted sheet on the bed had stains all over it. There were people right outside playing basketball at 11 PM and when I looked outside, I thought I saw a drug deal go down. I just packed up my stuff and left and drove three hours home in the middle of the night. That was preferable to staying on that property.

I paid for the duplex with two rooms for 3 of us. We checked in after 8 pm not knowing the condition of the room was so bad. Both microwave ovens were not working. There was still dried and old coffee grind inside the little coffee maker. There was a dead roach inside the refrigerator. We quickly found live roaches inside the room. The king size bed has mold on the mattress. The hot water faucet knob fell off in both bathrooms. The chairs have deep dirt on the arms and back that I cannot clean. The white towels were in very sad conditions. Some towels have stains on them. Since I could not find another hotel so late at night, I had to ask for a mob and cleaning spray to clean the floor and the room myself. There were more roaches coming out at night making sleep difficult. There were pets around the hotel. I notice dog excrements and yellow spots along the pavement. After I call and complained three times, The staff finally come. The staff offered to put us in another room but it was much smaller. The staff told me I can get a refund within 30 minutes of check in but we have to get it from Hotels.com. The virtues agent in Hotels.com was not responsive and it kept asking to search for the booking. I can’t go to another hotel without paying for a much higher price so I clean the room myself. Plus, it was way over 30 minutes when I waited for the staff to come. The next day, the hotel did replace the microwave oven and clean the room, but we only have two nights there.

The hotel and room was just filthy. Nothing like the pictures online. The towels were dirty and balled up not even folded. The sheets were dirty with brown stains. The shower curtains were filthy along with paint stains on the window curtains. The glass coset door was falling off the hinges witch was a hazard to my small children. On top of that the property just felt unsafe. People just smoking with their doors open. I will never stay here again. It was more like apartments because most of the guests clearly lived there.

This property is not represented well online at all. The main entrance, front desk, condition of entry ways and the rooms are terrible. Smelled of smoke and marijuana, dirty breezeways and rooms. I did not stay and should not have even stepped past the front desk. I would never again entertain this brand of hotel based on this 30 minute experience.

The check-in was smooth, and the staff were welcoming. My room was clean, spacious, and had a comfortable bed. I appreciated the fast Wi-Fi and the convenient location—close to restaurants and public transport. Overall, it was good value for the price

No towels, no mattress pads. Horrible experience. Shower knob fell off. The room had the smell of marijuana and cigarettes.