I had a last min decision to bring our family dog to this trip. I was under the impression this property is dog friendly. Well, when I brought it up to both host, their first response towards me was the property was overbooked. Even though I booked a suite weeks from showing up. Their expressions were clear that my business was an inconvenient. After spending quite some time listening to both parties bicker where to put my family, they finally found a room. Second issue I came across, the phone did not work in my room. I called for an extra blanket, because the blanket they provided in the room was sheer thin. The host for that evening responded by “You can pick one up in the lobby.” This may not be a huge deal, but of all the traveling I’ve done, never have I ever been told to grab linens myself. I’m accustomed to exceptional services. Unfortunately, this property did not exceed my standard.

My family and I stayed at this location for a week to enjoy our vacation. The hotel is conveniently located to shopping, dining options, and the interstate. It also has an outdoor pool, fitness center, and on-site laundry services. For the most part, we were pleased with our stay until we had an issue with Rosie and Elizabeth (General Manager). Bottom line, I did not appreciate being gaslighted nor having a finger pointed in my face. Furthermore, I was appalled by Elizabeth's racist insinuations and lack of professionalism. We've stayed at several Hilton locations, and this was by far the worst customer service experience.

The general manager was great. She is very observant and efficient. We only had one issue with the cleanliness. It had old soap stuck with shaved hairs in areas that shouldn’t have been missed, if cleaned.

Clean.

Breakfast is microwave food… paper thin walls makes it so you can hear everything…. Pool was down for most of the stay and staff wouldn’t do anything about it… cleaning staff was rude and seemed bothered that I was there even though I never had them clean my room or interacted with them…

Very clean and good space

Great hotel!

Always the cleanest and quietest hotel! We've stayed here almost 10 times now.

We really enjoyed our stay! We came into town earlier than expected. The staff was kind enough to let us check in early since there were some rooms available already. We checked in with no issues. Our room was very clean and smelled fresh. Everything was stocked in the bathroom and the kitchen area. The staff were very friendly and pleasant. We loved the breakfast bar! A lot of choices, and we liked how we can make our own waffles. Would definitely come back again!

Short stay, very nice.

Very clean and comfortable

Clean, comfortable and friendly service. Rooms were well equipped to feel like home away from home.

The sofa in our room was wet when we checked in.

Love the staff!

Always a great stay!

Everything is always on point at Home2Suites! I try to stay in one wherever I travel. Clean, courteous, updated, and offers many amenities.

It was nice, clean and comfortable. It’s kind far away from restaurants and shopping. You have to drive to most everything. There was a basketball tournament going on so the hotel was noisy until late with kids running around and bouncing basketballs in their rooms. But other than that I would stay here again.

Cleanliness and good smell

Nice place for family

Costco right door to kill some time. Just a few miles from downtown Livermore with great non-chain restaurant choices and near great drives thru rolling countryside

There was EV charging, which was nice.

I would love to give this a 5 star rating. Staff was great and the facilities were clean. The style and decor was mostly nice but a few things felt mismatched, to each their own preference. We were very disappointed with the level of noise that came into the room. We were far from the elevators and I have always had a quieter experience next to one. Neighbors above, and next to us could be heard, even snoring. Opening of caninets, chairs moving and thumping resonated. I have never complained about a noisy hotel until this experience. If noise and light sleep could be a problem, then I can’t recommend.

Good Breakfast. We were impressed by how clean everything was. Staff was very helpful.

Just what we needed

Clean and quiet

Good one night stay at a safe and clean hotel.

Excellent stay and experience

My wife and I have stayed in a couple of other hotels in the area and this one was the best experience. We brought our small dog with us and had to pay an extra 75. Definitely liked this hotel the best around the location. The only annoyance was the room key didn't work initially, and then after I got a new room key that worked, it stopped working the next morning. Weird.

My husband and I stayed at this hotel for nearly 6 weeks while trying to find a home after moving from Atlanta to Livermore (with two dogs!) and I couldn't be more grateful to the staff at Home2Suites. They were kind, patient with our needs, supportive and friendly. The free breakfast was delicious. The rooms were spotless (we were in a double and then moved to a king.). We had everything we needed and even with two dogs, we had enough room to feel comfortable. I would highly recommend this hotel to anyone wanting to visit the Livermore area!

The room is big and so close to Costco. I walked there from the hotel. The breakfast has a lot of options like sandwiches, waffles and oatmeal. We will probably stay here every time we are in town!

I didn’t like the mattress or pillows that you guys use. Uncomfortable sleep.

Nice size rooms. Updated decor.