Miscommunication is an understatement.

Thank you for a wonderful stay!

I use to stay in this great hotel whenever I‘m in DC. Generous rooms, great food, excellent service. Looking forward to next time!

Top notch service!

Rooms are well kept hotel staff was friendly.

Amazing Staff, Wonderful Bar, Plant-Milk Options with AM coffee and local Vegan Restaurants

Wonderful hotel. Beautiful rooms. Staff very nice.

Park Hyatt was a great place to stay. Very walkable area. The rooms were well appointed and clean. Staff of the hotel were accommodating. The only small downside was the restaurant - food was excellent however service was inconsistent (not bad, just inconsistent)

The Park Hyatt fell short of their normal excellence. The floors were dingy and smelly. The suite that I received was worn and was weirdly set up with the toilet in the closet. The service was not five star. It’s a solid 4 star accommodation.

Rooms were definitely dated with many issues. Window full of blinds (4 total) that were a constant frustration to deal with. When it rained, the room leaked from the ceiling. Beds were quite uncomfortable and room was generally uncomfortable. Room Sleeps 4, with searing for 1 (single chair). This made the stay quite challenging. Wouldn’t stay here in the future. Service and location were great, however.

I got no sleep. They finally changed my room to the other side so I can have some peace and quiet

Everything was perfect except for valet. A little unorganized.

Beautiful hotel Check in and check out was a dream Highly recommend

It was a bit noisy around 3-5pm during my staying. The cleaning staff were doing their job which was understandable. However, it was too loud to rest in the room.

Beautiful suite and comfortable. Quiet at night. We were generally pleased with our stay. There are a few surprising quirks in this suite, that might have been solved with a better designer. (Certainly they're first-world problems). (1) You have to be a contortionist to open or close the living room shades because the bead chain is behind furniture and blinds. (2) The lights for the shower are turned on outside the bathroom, which is awkward, and made more awkward because they also turn on recessed lighting outside of the bathroom. So, it wasn't possible for me to take a shower without bothering my wife, who wanted a few minutes more of rest.

Always the perfect Hotel!

Every thinks was OK

A lot of homeless there was literally human poop at the outside of the vulding

Restauran is wonderful. Staff was very nice. Sound isolation could be better. I could hear the room next door.

This place is really nice. I appreciated the level of service, particularly the “turning down” preparation of the room.

The property is very beautiful when you walk in. It gives a very upscale hotel feel. The staff at the check in/out counters were very friendly and helpful.

Everything was great! A bit noisy at night (street noise) - usual for a big city.

Everything was good and comfortable.

I felt 3 or 4 stars hotel because I was not provided 5 stars hotel services. When I arrived, the doorman watched me, but he omitted to take me inside although there were any other guests around me. I was not provided turn down service for day 1 and 2. I told a manager about these experiences when I checked out and his response was appropriate at that point. However, when I left the place with luggeges, doormans and/or porters disregarded me in front of the entrance. They were chatting although I passed in front of them. I did not see improvement at the final, that is why I wrote this feedback.

Food was excellent.

Beautiful property with excellent service staff.

Great location. Safe and short distances to walk anywhere. The only downside is you must use valet parking, it is very difficult to find a park spot on the street.

This is one of my favorite hotels

The interior aesthetic is lovely and calming. In addition, the multiple public spaces are welcoming, comfortable and allow for quiet gathering beyond the rooms. We found the quality of food and service in the restaurant and bar to be excellent.

Overall, the service was very good but the house keeping was not complete at first. Their was a lack in amenity and the light was out in one of the lamps

The staff was very accomodating and attentive- they were top of their game.

AVOID AT ALL COSTS!!!! I wish I could give 0 stars. I have never experienced more disrespectful staff in my entire life. Experiencing tonnes of unprofessionalism throughout, my final straw was the wildly disrespectful receptionist MIKA, who, for the third time, spoke to me curtly and condescendingly, and when I told her not to speak to me that way, she HUNG UP ON ME! When I went downstairs to confront her about what she had done, she had the nerve to try to gaslight me and continued with her inappropriate, childish attitude. To top it off, when I left the hotel (after waiting 25 minutes for a bellman to retrieve my luggageS after I disclosed I was in a hurry), I was never given a check-out folio--neither in paper form nor by email--I was just charged blindly on my credit card without my permission or signing off. Lastly, upon arrival I asked the concierge to make a reservation at Sushi Nakazawa (omakase); he stared at me blankly and asked me to repeat the name of the restaurant as he had never heard of it before (what kind of 5 star hotel concierge isn't familiar with a famous Michelin-starred restaurant in town?) and then seemed equally confused by "omakase" which he pronounced "oh..my..case" and asked me to explain what that was. I think that says it all...