Loved the Spanish looking rooms, the views and the walking distance to down town!

Beautiful place. Love the location

Very nice check in experience. We decided to pay for the early check in. Very efficient and excellent service. We got upgraded to bigger room. The breakfast and lounge area were excellent. Highly recommend this hotel.

Excellent facilities- ‘the level’ definitely worth the extra in my opinion - would definitely rebook when next in Madrid

Excellent location. Staff was very friendly and helpful level area was always clean and tasty tapas options.

Really nice property. Lobby/restaurant/bar area is really nice. Room was a decent size but restroom and weird middle section thing seemed dated. Other than that, location was good. Walkable stores and dining options.

The AC needs to be colder It was very hot in the room

Rooms are nicer than the RIU but do NOT have USB ports. Security is not as good as the RIU because someone can go to any floor with the room cards in the Melia and this cannot be done in the RIU. Breakfast is 25 times better in the RIU with much more choice and many buffets available

Great experience. Elegant, clean and walking distance to metro and Madrid center.

It’s was nice and clean. Check in and out was fast and easy. Staff was very sweet and helpful. Would recommend and definitely come again

Well kept!

Beautiful hotel and welcoming staff.

The level staff was exceptional!

Good

Initially we were in a standard room and it wasn’t even closed to a five stars hotel. Walls were dirty, curtains were ripped apart. We asked to be upgraded, and of course for a significant cost, the new room was outstanding! A completely different experience. Service was great all the time but definitely I would recommend the upgrade level.

Great stay in central Madrid, friendly and professional staff!

Great location. Vreau clean. Helpful and polite stuff. Great restaurant

Exquisite hotel - we stayed in a grand level room. Loved the little gifts we got each night (a bottle of liquer, a box of chocolates, a sleep kit, a luggage tag) plus lots of water and discounts. The room itself was huge, very modern and clean. They had thought of everything and positioned everything in the room where you would hope to have it. The only thing that I personally wasn’t so keen on was the glass door connecting the bath and shower to the rest of the room a) because it was see through and b) because my mum walked into it in the middle of the night! But everything else was so perfect, it’s a minor minor point. Staff incredible, The Level food was great and the restaurant was faultless. Was sad to leave!

This is beautiful property. I can hardly wait to return on my next visit to Madrid.

Great staff

This is NOT a 5 star hotel. More like a 3 star for lobby and 1.5 star for the rooms, pool and gym. All I do is stay in 5 Star hotels and this place is junk. The room is super old. The shower is terrible. Functions like a shower from the 50’s. The facility pictures are a scam. The pool is in the basement. Super small and makes you feel trapped. And on top of all that you need to call to make an appointment to use it!! You can’t even pay me to use it. The gym is worse than a prison gym. Super small in the basement. Hot and humid. No windows. It’s a death chamber. I can’t believe they think this is a 5 star. They don’t even deserve a 3 star. Oh yeah and the internet is 1MB download and upload useless. Can hardly check email let alone have business zoom calls. PLUS the hallways and rooms smell like MOLD! This hotel is a SCAM and should be ashamed of themselves! UPDATE: They called trying to upgrade me to another room that was just as bad but bigger. Mold scent everywhere. My throat hurts. My clothes smell like mold. I haven’t slept. Completely trash!

The hotel felt high class, everything was great. Friendly staff, luxurious lobby, spacious room, comfortable bed. And great location with a subway and bus station just outside the hotel. There was a strange smell in our family room but it got better after I opened the windows and didn't notice it afterwards.

Great location and walkable to major sights. Room was perfect size

Great service

Great place. Have stayed here twice.

Beautiful property with wonderful staff. A bit loud at night but otherwise perfect.

Every thing is excellent

Beautiful, clean, and great breakfast. 100% recommend getting VIP access and check-in. Food all day available at no cost for VIP guests. 10/10!

One of the best hotels we’ve ever stayed at. Amazing service from all the staff. Room was spectacular!! Well worth the upgrade to Levels as well. The free drink, food and snacks was well worth it.

Great hotel near to Plaza España and La Gran Via. Perfect area to walk, dine and shop. Service at every area was remarkable good. Food and seevice at the restaurant are superior compared with other hotels.

Very centric, walking distance to everything and a metro station closed by! Will stay here again

Excellent location, extremely welcoming and helpful staff, very nice and comfortable room