We stayed in a suite. It was big enough for 4 adults, toddler and infant. My only issue was the shower head was leaking from the top and sprayed over the current and soaked the extra TP and my clothes that were sitting on the toilet. It’s definitely an option again. The breakfast options were quality, close to the beach, and decently priced. If you’re staying in Monterey, it’s going to be expensive, so for 1 night, it did the job.

The breakfast dining area was very small and the food choices limited.

On the day of check in, there was an employee hosing down the hallway right outside our room, which was extremely noisy. I asked to be switched to a different room, but the front desk was rude. He just said they were fully booked and didn’t even apologize. However, the sign indicated that there were vacancies. Also, there were hairs on the bed. I kept calling but no one answered. The only reason that I could think of is the I checked in with my husband with a room with king size bed. The front desk clerk was visibly uncomfortable. I felt that we were being discriminated against by the staff. Overall it was a horrible experience. I wouldn’t recommend it at all.

Location

It’s old and dirty. Stained carpets, odd hallway smell, dead bugs. It needs upgrades.

Solid location, room, and amenities... Mini-fridge doesn't have a freezer compartment, which would've been nice to have, as well as an AC unit where the temperature can be fine tuned VS cold and colder. Cost is a lot better than other places.

Great place to stay!

good

The front desk decided to go take a nap and not take the phone with them. They put a sign up to call to check in but didn’t answer multiple calls, or the doorbell for 30 minutes or more. He came out half asleep to check us in…finally. I didn’t expect a fancy room for the price. Really just cared about clean and functional. It isn’t that. The carpet looked like it hadn’t been vacuumed. There was an incredibly thick layer of dirt and hair on less touched surfaces like baseboards, corners and appliances. The shower had mold in every corner and the walls looked a little dingy. The bed bug covers were torn so useless… but fortunately I saw no signs of bugs. The tvs didn’t work right. One wouldn’t change channels and the other changed on its own constantly. A room down the way had a fire alarm going off at 10 minute intervals. Breakfast wasn’t worth the time it would take to eat there. It was a place to sleep and the towels looked clean. If that’s all you need than it should do. Personally I’ll spend an extra $50-$100 and skip this hole.

Alarm went off twice in the middle of the night waking me up. Not a pleasant experience. People coming in at all hours of the night.

Comfortable stay, no frills. Could have been a bit cleaner in some spots but overall comfortable and serviceable. Affordable, solid option in an overall very expensive area.

Paid 300$ per night and got nothing. A shabby show. Insect in rooms. Molds in bathroom. No bedsheets available if you feel cold after 10 pm. No lotion or conditioner. Expected much better for 300$ and from a best western property.

Property was quiet for my family of 5 easy check in and easy travel to and from the aquarium,wharf and beaches best area to stay where your not too far away from everything traffic Is light in the area beds where comfortable free breakfast was a bit for everyone no complaints will stay again

Didn’t like

Room was clean

Noisy neighbors

Nothing was wrong - the area was just busy but it was nice

The room was spacious for my family of 5, but the bathroom was small and in an odd location.

Had good parking, was quiet and clean.

Because of your websire ill never book with expedia again

great time

The room was worn down not worthy of the name Best Western.

Hotel ran out of clean towels the second day onsite, to get clean towels took 2 days to receive. Bed linens were stained and the beds were uncomfortable. Springs were felt when sleeping. No breakfast was served.

The breakfast offered is very limited.

The attitude of the front desk staff is not very good, everything else is ok.

Homeless surrounding the property on 3 sides, and guests arguing nightly (3 nights) next door and below us until at least midnight-- with zero hotel staff on site.

I made the reservation for 2 people for 4 nights (8/12 - 8/15) several months in advance for $1,161.20. I called a week before our scheduled arrival to make sure they could give us a ground floor room that I could roll my mobility scooter into. They gave us Room 129, visibly the smallest room in the complex. I could roll my scooter in, but we had to park it in front of the door, otherwise we couldn't move around it. I asked for another room. They said they had no others on the ground floor.This room was uncomfortably small for 2 people, especially with a scooter. They should only assign this room to a single person and not charge full price. We could have gotten something much nicer and larger for the price we paid somewhere else.

Strong smell. Very noisy.extra small rooms. Staff were not available at the counter for assistance. I asked to talk to the manager, but he never contacted me in two days of my stay. I was giving a hard time when I asked for a receipt. A pc of scraped paint and strong smell showed signs of mold. Sheets were too old and smelling bad.

The registration host was excellent and very helpful. Check in was a breeze. The hotel is an older building but very clean and well-maintained. Breakfast was not very good. Basically toast and coffee. Don’t base or stay on the free breakfast

Room was clean and quiet-breakfast area very small with limited choice and crowded

Front staff was very friendly, but 100dollars for a deposit is un-necessary. They already have a card on file. No need to charge it up front for no reason.

I will start for a fact that pictures on the website are extremely deceiving. The rooms are tiny and the smell from mold does not go away with open doors and windows. The bathroom ceiling and walls painted many times to cover the mold. The beds are very worn out and not comfortable at all. The only possible park is that there are great amount of stores and places to eat around the area and the breakfast was ok. They has boiled eggs, frozen Costco waffles which you can toast, cereals, and juices. Extremely disappointing.