Brace for this, we arrived at 3pm promptly and we could not check in because system was down and we were told to come back at 8pm, they agreed to keep our luggage which was about 15 suitcases plus a lot of bags because we came off of a cruise and went shopping before we arrived at the hotel, upon return to the hotel at 8pm we checked in and was told that the elevator isn't working so I had to carry up all the suitcases and other luggage by myself, please note others in my group were seniors and female, I was the only male, no staff at the counter nor any other staff came to help. Now after the suitcase all were in the rooms I booked many rooms, the room I was in had 2 roaches my wife killed one and flushed it down the toilet as she was screaming because it ran on here and I was able to kill the other one by the side of the bed. Next morning while checking out I made my complaints and was given the supervisor name to call, which I did 2 days after an she apologize and said I will receive a discount on my booking. It has been weeks and I say nothing in my account, I contacted hotel.com and they were looking in to it and then I got an email saying I will not be compensated, imagine all that inconvenience and less time at the hotel and absolutely no compensation. I really didn't want to be posting negatives but they leave me no choice. Am sorry but I cannot stay here again.

I think it was a very good deal for the price. They also offered breakfast for that price. Overall, I'll definitely stay again.

Smoking area was out in the elements. A gazebo would make this better when its pouring outside. The elevator was broken, repaired, then broke again. The room was very clean and appealing except for the loud sliding door on the bathroom. Bright lught was welcoming but a dimmer one at night would have been great. View of the golf course was interesting. There was an older woman on the second floor in a nightgown all day. I worry that she is ok. She stood at the window often.

Great location - across from Central Park West, close to metro, great eateries within walking distance. Great water pressure in the shower. Plumbing does not work well, we had to have maintenance come to the room twice in 4 days. There’s no closet space, so suitcases had to be unpacked.

Check in went easy, friendly staff. Room renovated. Will stay here next time again.

Used it to overnight between flights. Worked well. Airport shuttle was very convenient.

The best experience I ever had in a hotel close to the airport.

Cool

The room was very clean and sanitized. I would recommend this to anyone.

Dirty room

I'm absolutely satisfied. Very satisfied. The room was so nice and comfy. They have free breakfast, and coffee is available all day long. Staff is really nice and helpful. I highly recommend it. And will happily return here.

We stayed 1 night for layover for our flight, the room was nice, front desk was friendly efficient and fast, shuttle service was good from and to airport. Breakfast was good as well

Great bang for your buck, friendly staff and close to the airport

The check out is at 12am

Like it near airport

The beds were comfortable, the staff cleaned everyday. The rooms could do with some upgrade but overall a pleasant place and stay

Everything was perfect!

Its ok

The room was average in size, there was a big moisture problem in the room. The sheets felt wet and the walls in the bathroom had severe water damage and were just painted over. I hope the air system is looked at soon as I feel there could be possible air contamination. If this place had some maintenance and better up keep I might stay here again as it is close to the airport and cruise ports.

Booked this hotel prior to a cruise with my family. Room is average but noisy as you hear all the noise happening on the outside. The breakfast was decent. Good place for a short stay.

I didn’t feel comfortable here

Free shuttle, close to cruise port close to airport

For the price it was fine

The staff were courteous and professional. The room was clean and comfortable

Reasonably priced, good location.

Location

Nice staff

N/A

Should run later . Stops pick up at 9:30

Staff were friendly. Excellent.

Arrived at Miami International in time for the final shuttle to the hotel from the airport. The instructions given by the hotel via Expedia were not accurate as the area we were told to go to and wait for the shuttle was actually closed at the airport. We finally got to the correct area after speaking to airport staff in time for the final shuttle where the hotel shuttle drove past despite waving at the driver and chasing the shuttle along the airport hotel shuttle area. We then had to arrange and pay for private transport to the hotel. We told the hotel manager who did not do anything regarding this issue. Hotel breakfast was good! Room was clean.

My flight was not until 7;45 pm. I had to check out from earlier of course. I did not like how the front desk clerk would not keep my luggage while I went shopping.