Room was really nice clean spacious with a fridge very comfortable bed. Only downside was the awful smell from the bathroom drains. Staff were great and breakfast was excellent

We had a really warm, friendly welcome from the lady at the reception desk when we arrived. Our room was comfortable & clean. The rooms are big. There's not a hug amount if furniture in the rooms but it exactly as pictures show and funtional. The bar area was nice, very quiet but didn't bother us. We had a few games of Pool which was an unexpected nice touch. This hotel was everything I would expect for the money, if not more. Great location to walk to the Marina where we gad a lovely meal at the Bistro on the Quay!

The hotel room I had was great except from the noise from the outside traffic (Which could be an issue for some). It starts very early morning and ends very late in the evening. It would be great to have new noise isolated windows installed. The rest was absolute great.

Room smelled of blocked drains. Very bad when using shower or sink

Super super clean, helpful recycling facilities, comfortable room, thoughtful touches, modern bathroom. Really really happy - exceptionally good value for money, excellent customer service with the personal touch. Will definitely return. Excellent base from which to explore nearby Suffolk coast. Great position a very short walk (under 5 mins) from Ipswich waterfront/marina.

It was a great stay, the room was spacious, the breakfast was good, it was very clean but a bit pricey

I stayed at this for two nights here in Ipswich. The place was refurbished to the current style. There are some disappointments unfortunately. I was first disappointed by the logistics parking vehicles. I paid for parking using "Pay by Phone". However, it was found out during check-in, I get discounts. What a wasting money! While the room was refurbished and well air conditioned, the soundproof and the loud door banging by other people threw me off quite a lot during my stay. I had to put the headphone all the time. The sofa in the room was useless. The sofa seemed detachable and not in the wall fully. If it detaches, it could easily go into an injury. Breakfast - I have no comment for this was. I was not satisfied with the food quality. I was also not satisfied by the quality of the service. The plates were really hot(!) and witnessed guests including myself had to use the paper napkins to hold the plate. Why not putting the plates on the side once its warm enough? While the place is in Ipswich, the professionalism was not there. For example, I tried to sort out the parking in the morning of the second day, I waited for ten minutes in the reception, but no body was there. It is important that somebody needs to be at the reception desk should the guests need help all the time. So based on my comments, there are some improvements needed.

Staff were very polite and helpful and the rooms were lovely and clean . Will Definately visit again an enjoyable experience