Parking at the NCP carpark that the Hotel recommend and offers a discount is not true. It is impossible to park at the carpark due to the stupid bus lanes

Although check-in wasn't until 15.00, we arrived around 10.30 and were able to deposit our bag early, for a fee of £4, which went directly to a local children's charity, so no qualms at all. From the moment we arrived until our departure next morning, the service was excellent, friendly as well as efficient, and didn't seem at all forced. Our room had a quite large entrance area with wardrobe and tea/coffee making facilites, leading up to the sleeping area, which although not huge, was perfectly adequate. The room, including the bathroom was spotless, the room was a very comfortable temperature, and we were fortunate enough to be on the quieter side of the building, so had a very quiet night. Breakfast was perfectly adequate and the hotel is centrally located so ideal for our trips to the Christmas markets.

Hotel ideally situated

Lovely old building, looks a bit weathered on the outside but stunning on the inside ,friendly staff amazing room on 7th floor, will stay again

Ideal location in town centre, hotel was nice, friendly staff and room a good size. Beautiful dining room at breakfast although the supply of food was poor. Had to wait as hot buffet was empty and cold options were not replenished even though it was mid service. Good overall good value for money

Hotel location was very central and very good, many top bars and restaurants were within walking distance, hotel staff were very helpful and friendly, we were given a better room than the one we had booked and this made our stay very good indeed

Great position in Cardiff downtown. Room was spacious enough and silent but a bit rundown. It probably needs some renovations. Staff was really helpful and kind. Check in and check out were smooth and they also kept my luggage for an additional hour

Convenient. Helpful staff