The property and staff were great! We would absolutely atay again

My stay was very excellent

Everything was immaculate. You definitely get your moneys worth. Great views, in-house restaurant and bar. Within walking distance from a lot of great places to eat and drink. Staff is very friendly and accommodating

Until now, this has been our favorite hotel in Pittsburgh. It’s modern and clean, and the location is ideal. That said, our last visit was disappointing, which was extra frustrating since we were in town celebrating our 10 year anniversary and my husband’s birthday. The posted check-in time is 3pm. We arrived at 4:15pm expecting to have immediate access to our room and were told that the room wouldn’t be available for another 30 minutes. There was a lobby full of other guests in the same boat. Stated reason was that hotel was fully booked and housekeeping was running behind, which isn’t a legitimate excuse at all as the hotel would have known of its occupancy ahead of time and should have better planned with adequate staffing. The fact of being fully booked shouldn’t be a burden that shifted onto guests. We finally checked in at 4:45pm. No apology was offered, nor were any amends made to make up for the late check in, such as a discount or credit on our bill for parking, drinks, or breakfast at the restaurant. Even a nominal gesture would have been appreciated. Due to the late check-in, we felt rushed instead of relaxed getting ready to make our dinner reservations. We already completed another survey noting our disappointment with the late check-in, and still, no one from management reached out to apology or make it right.

Great location to take in a game at PNC park

When we booked this trip on March 1st we were guaranteed a room facing the river. Only when we arrived on July 19th were we told that they could not accommodate that request.

We went to see the Phillies play the Pirates and stayed at the Fairmont. It was a beautiful 15 minute walk across the Roberto Clemente Bridge to PNC stadium. The hotel was centrally located downtown by Market Square. It was very clean and comfortable. The linens were nice and plentiful. The view overlooking the city and river from our room was spectacular. The bar has a great atmosphere and excellent drinks.

Stayed here for 4 nights with my family. Staff is super nice and you can walk to a lot of restaurants from here. Spa runs a week plus backlog so i recommended making your appointment beforehand.

Amazing views , amazing location for PNC park

We loved our stay here. Very convenient location. Staff was wonderful. Will definitely stay here again.

Tha doorman was awesome he went out of his way helping us maneuver in Pittsburgh wish I could remember his name

Overnight stay with a view of PNC park and one of three rivers. Outstanding help upon checkin as I was an old Fairmont Presidents member and he helped me convert to their new loyalty program. Room showing a little age, very minor, well appointed and comfortable. Enjoyed the full length windows!

Good location.

Great place to visit

Great

Nice

Staff was very accommodating when our room wasn’t ready (got free drinks at the bar). Great walkable location to many good spots in the city. Would return/recommend

Great hotel!

The only thing that bummed me out was that I chose this property because I was looking forward to a room service meal where someone brings me food and takes away the dishes so that I don’t have to do any work for once, but we really found the menu to be limited and uninspiring enough that nothing appealed to either of us (and I’m a bit of a foodie so it’s not like I’m picky). One evening, we returned to the hotel and were starving so we went straight to the restaurant, but we actually got up and left the table because we totally forgot in our hunger that the menu was what it was. So we never had a meal there, but it WAS nice to have someone bring me a pot of coffee good enough to drink it black. Otherwise everything about the property, service, and location was fantastic.

Amazing in every way! The best hotel!

Absolutely amazing. Area had some iffy characters but the hotel is world class

Great hotel! It was very clean and convenient.

Amazing stay at this wonderful hotel in downtown Pittsburgh. Close to many restaurants, activities, and PNC Park! Front desk staff Alex and Venus were also top notch. Highly recommend staying here.

Hotel is very well located, and it is kept in good conditions. However, rooms seem to need an update.

Very walkable.

Booked a Riverview Room, check in was anytime after 3, we checked in around 4 and room was not ready. Initially told room was Mt Washington view and that house keeping was running behind. Lady at check in could not tell me when room would be ready and that we would receive a text. Asked other concierge and he comped our room $75 at bar/restaurant while we waited. Received text around 5 that not only room was ready but we were given a king size suite with our luggage already in room! Great recovery and room was fantastic. Bar was very nice and would definitely recommend / stay here again on return to Pittsburgh! Thank You Nikki Prassa - Director of Front Office

First Class

Great location, staff, and dining options

Park in front of hotell was filled with teenagers screaming

This was a lovely hotel! Very clean and in a great location in the city to walk to the Warhol Museum and many shops and restaurants! The staff was very friendly and recommended a great restaurant to get dinner.

They didn't have a fridge in a 5-star hotel nor could find me one.

Exceeded expectations. Five star experience. Floor to ceiling windows in room, comfortable bed, excellent staff service, beautiful gym, spacious room and bath, robes, full length closet and drawers. Blissfully quiet.