Excellent service in general

Great I liked there’s an issue because they remodeling beside that everything was great.

Location

Safe

Everything was great, but the buffet manager is fantastic,the best customer service.

New franchise “Hilton” same poor service especially from the front desk night manager.

excellent service at breakfast restaurant and at the Lounge

Really nice located, I have been staying here for years. It has been evident that parties and social gatherings have been more and more part of their business. They cut the pool in half some years ago, and now the lobby is always full on weekends, lots of people and loud music until 3 in the morning. Drunk guests in the hallways. They even have a hangover bar at the buffet.

We enjoyed our stay, it was clean but rooms are a bit outdated.

Great hotel experience! Staff was really friendly and helpful. Room was cleaned daily on time. I only saw smiles at the Hilton San Salvador. I will definitely book this hotel again and again!

Parking was a mess. Line to check in was 30 mins. Room ok. Breakfast not included.

Great staff and clean rooms

Nice hotel

Clean facilities. Friendly staff. Great location.

The check-in/out process was fast. The staff Is very friendly, the service and food delicious. At any time or place. On the other hand, the room carpet (235) needs to be replaced (It smells weird), also the Internet signal in that room it’s very weak and not stable.

Property was perfect. Had a direct view of the volcano.

Great staff, wonderful central location. Safe, clean property with walkable neighborhood. There was a pagent going on, but there was still space in restaurants.

The hotel is located in a good locations. The rooms need a bit of an update and the carpets, bathrooms and bathroom a lee outated. The room carpets were stained at least in room 410. The staff was great and food was great too. Very excellent service.

The room is big and clean

The service was great! The only bad thing was traffic to get in the hotel but other than that everything was great!

This Hotel is very good. *Read the rest of the review but in short I can definitely recommend it** It is a large property with a large staff. This requires excellent management and it shows because it runs very well. I add that it hosts many large events and the staff is able to do that and make guests feel great. I have only great things to say about the individuals taking care of the rooms and specially the staff at the breakfast area. All very attentive, polite and good at what they do. I would recommend it but I will give a few heads up. Parking can be tricky if there is a large event going on but there is always parking, you just might have to take a few more steps. A/C was excellent. TV was good with some cable channels but local TV was snowy. Alarm clock available and hangers, etc. This was good.The one complain I have about the room I had is the noise. I could hear when someone in an adjacent room was taking a shower or when they left a phone on a table and it was vibrating. I can in fact recommend this Hotel as it is in a very convenient location. GET THE ROOM/PACKAGE WITH BREAKFAST? It is excellent and they have an omelette station which was excellent and also a PUPUSA station (typical Salvadorean food) which will set a high standard for pushups. Excellent. There is a walk way to go to an adjacent building with a great food court as well. I still have to sort out a problem with my Hilton account and points but that is provably a website problem.

Nice hotel very helpful staff

Unexpirenced Staff at check in. They told me that they couldn't give me the room i bocked because overbooking and changed me to a lower value room

We loved this hotel and I am so happy that we chose this hotel. The hotel staff was so friendly and inviting when we checked in and the hotel and grounds were beautiful. I was surprised at the quality and the selection of the food at the hotel restaurant, it was outstanding. Overall this hotel was one of the best that I have stayed in while visiting the city of San Salvador .

Great place

I didn't like the elevator.

Made me feel at home! Everyone was very courteous and strived to do their best. The hotel lies at the foot of an impressive volcano, outdoor dining was perfect, breakfast buffet quite impressive, especially the pupusas. Shout out to Roberto who made our meals a pleasure. Bedrooms are nice size, comfy beds, big bathrooms and most of all, sparkling clean. The one downside was the waiting times for the elevator but we did know beforehand one was going through maintenance. In short, great stay. El Salvador is not only beautiful, with great and varied cuisine, friendly people, but extremely safe. You definitely have a returning guest!

This is a great place to stay while visiting El Salvador.

Good place to stay

Great customer service. Old Furniture and The hotel is showing some age. Excellent location.

Very good

I was placed i the presidential suite and was awesome