Hola

Amazing we were upgraded to a suite which was fabulous .Lovely comfortable bed everything was great.Breakfast was very good plenty of choice.Restaurant very spacious with great views over the sea..Excellent hotel..Both pools were nice.

Perfect !

Close to the beach and local restaurant

We really enjoyed our stay. It was peaceful, clean and enjoyed the perks that we received during our stay. Would definitely come again and recommend this to anyone that wants luxury and comfort.

Lovely hotel friendy staff always there to help & loving the cocktails. Beds lively & comfortable, cleaned every day, towels etc

Nice place, however not much to do close by

Very good staying in the hotel, swimming pool. Breakfast and diner good.

Amazing hotel in a nice reserved area, rooms are luxurourious, restaurant is great food choice is also extraordinary and all high quality, service is professional in all areas and well staffed. I think the original hotel for Gigantes, recently thoroughly refurbished to modern standards, prime location for Los gigantes, a huge complex, pools gardens, sunbathing, performance areas, outside bars tennis courts, they could have got 3 modern hotels on the site. The interior has also gym bar area with huge performance area, upstairs bar with snooker table viewing platform and a museum!

Ocean view rooms fantastic sea view, very clean everywhere, good sized rooms big bed, two lovely swimming pools. Sadly the one night tried the dinner buffet got a very bad stomach for several days but was assured this is very unusual. Reception gentlemen efficient and courteous, helpful if not smily. No book swap area bit of a shame as other hotels do. And no bar-snack in evening only option is to go out or take the full buffet. However a wide choice of eateries right next to hotel. Hope to return.

Beautiful place, super cool pools with nice views. Friendly, helpful staff. Supermarkets, beach and bus stop close by. They could improve their bar food and drink quality tho.

Arrived on a Sunday which may have been a bad plan. The town of Los Gigantes was exceptionally busy. We pulled up to the hotel barrier multiple times but were ignored. I called the hotel over and over again and they just repeatedly answered and killed the call so that was intensely frustrating. For most of our stay the 'free parking' was completely full as was the overflow carpark on the lower level. It was impossible to park anywhere in the town so we ended up driving around for an hour. When we finally did manage to find parking a the top of the town and walk down to the hotel, they asked us why we didn't honk the horn of the car when we were at the barrier!!! Frustrating and off-putting. The room was very spacious and perfectly clean but the hotel felt like a school canteen. The pool area is beautiful and again immaculate but it certainly didn't feel like a boutique style experience. All in all, I have very mixed impressions of the hotel and couldn't hand on heart recommend it as a luxury experience at all.

This Hotel is the worst as I've ever stayed in Tenerife over the past 7 years. Starting with the false advertising of a free parking (there is no parking, period) and the room with no working toilet, non-working refrigerator and A/C generating hot air. To make the matters worse, the front desk clerk - Jesus, was very rude, harassing me and demanding a bribe for allowing my female friend to visit me in my room. He even called me in the middle of the night to inquire if my friend was still with me and threatened to charge me 140 euros. During the checkout on the 8th of April, another clerk - Ruben, has continued the harassment, started by his counterpart earlier. He demanded 60 euros and threated to call the Police. Needless to say that I didn't budge and left this Hotel with a bitter feelings of my vacation being ruined. Avoid this Hotel at all costs.

Beautiful view and lovely staff! Had an amazing stay here

Vomiting and dyoreha bug in he of hotel staff not telling everyone to hand sanitize and beds old and uncomfortable to sleep would not go back again

Next to the sea

Amazing, hotel was beautiful, most amazing views and very friendly and attentive staff, highly recommend this hotel

Great location and beautiful surroundings . Lovely Hotel with amazing pools but a few things were not 4 star! Deposit required for very old threadbare pool towels that could only be changed 3 times a week between 10-1pm !! We were out 2 of the 3 days in these times!! Deposit required for a safe key that was not big enough to fit an iPad and then had massive key to take out with you ! All 4 star hotels have electronic safes!! King size bed was 2 single Mattresses together that really need replacing as middle of each one had lost all support so had to sleep in middle of bed on outside of both mattresses !!! Lead to a bad back .

This was our first resort hotel experience. We brought my mom here for an 80th birthday treat, and we loved it. My mom especially loved it! This hotel is especially good for older people. The buffet meals were quite good (though more vegan/vegetarian main dish and breakfast options would have been better for me), the on site spa, heated pool, lounging and relaxation places, concierge for booking tours, evening entertainment (best for an older crowd) were all good. The staff members are super helpful, friendly - muy amables! The rooms were spacious, with balconies. And, this hotel has absolutely stunning views of the sea, mountains, and La Gomera island. This is a wonderful location for a relaxing, lovely vacation. Highly recommended!

Fantastic views, friendly and responsive personnel. Unneeded lecture at check in, not enough lights and sockets in the room, cumbersome parking.

I loved that there was so much to do on and around the property. I may have been the only solo traveler there (especially in my age group) but I was able to have a great, relaxing time.

Great food, staff and amenities.

my stay was nice, I found everything nice and clean, food was good too. The views of the cliffs were breathtaking.

Property had a nice relaxing feel to it. Lots of noise outside until 12 am from the cafes/bars, but to be expected.

The balcony view was brilliant, and the air condition

great food, friendly staff

Beautiful views and friendly staff

Had a fantastic stay! Staff are so friendly and welcoming. Food is great. Will definitely recommend and stay again!

Fabulous time at hotel...Rate it highly for everything. Staff so friendly.Stayed 2 nights wish stayed longer but will definitely be back. Excellent hotel.

All staff were extremely pleasant and helpful

This is a beautiful hotel. The views from the rooms are amazing! The food was great and the staff are very friendly. The only suggestion I have would be to put air conditioning in the buffet restaurant - would make for a better eating experience! Overall, this place is incredible!

I was staying at this hotel on my own as my friend's were staying nearby. I was at ease as soon as I walked in, all staff are friendly & helpful. Hotel spotless. My 1st visit & I'm already planning the next!