Front desk staff rude and unprofessional

Hotel was clean and lots of things to do around the area

The shower head was so difficult to the water came out, is annoying.. very bad

Even though the property was paid on expedia, the hotel still charged us. Watch out when booking through expedia

It's surrounded by restaurants and bars. Supermarket is 5 minutes walk. We loved complimentary breakfast. All stuff are so friendly and helpful. 2 bottles of water are not complimentary.

This hotel is a solid 2.5 star. Besides the location nothing good to say. Shabby room with drawers that didnt close and musty odor. bathroom had no A/C. One elevator which was really slow. Check in / Out process involved them manually reviewing the mini bar. Rooftop jacuzzi is a bathtub that was empty and they don't let regular hotel guests use the spa pool unless paying for spa treatments.

Everything was good

The hotel is okay, it requires some updating and the gym and jacuzzi need some work. The system seems overly complicated and the staff did their best but both the check in and the check out process were painful.

Excelent

The hotel is fine. Perfect location. Other than a great view and a couple chairs, there's nothing happening on the roof. Wifi is weak and inconsistent.

Room and faciiltiies well matained and clean. Staff very friendly... great breakfast and restaurant a relaxed place to hang out. Roof top deck and jacuzz require some upgrade. I would stay again.

Property was clean, but lots of little things added up to it being a little shabby. Could do with a coat of paint, fixtures in the room askew or not screwed into the wall tightly, uncovered power outlet in the lobby, exercise equipment on the roof unplugged and piled in a corner, spotty/unreliable wifi etc etc... Property was clean, safe and adequate, nothing much beyond that.

Great place and location

The Inntu is centrally located in Laureles and allows access to amazing restaurants, shops, food markets, etc. Everything is within walking distance. Restaurant staff are accommodating and helpful.

Nice place to stay.

super friendly staff. great location for walking!

I didn't like that there was not much light in the rooms and the jacuzzi was not working on the terrace.

Overall it was a good stay. Breakfast was part of the fare and has a lot of room for improvement. The “calentado” was terrible.

Great location Terrible internet, doesn’t work. Breakfast was average

Hotel is very good and comfortable not luxury but just nice location in Laureles with many restaurants outside hotel

People is really nice, but management does things like leaving one towel for a double room and one roll of toilet paper.

Exceptional value, location, and very helpful and conscientious staff. A wonderful location with plenty of fun, festival, and food choices. Starbucks just a block up the street.

Property was in a safe area. It was an affordable option.

Wonderful hotel. Great location. Very good breakfast. Friendly staff.

The staff was very helpful and nice. The room was in need of some work. Towels are very old.

Cool

Front desk and bellman both spoke great English. Everyone in hotel was very friendly. I would definitely use again.

Very nice hotel and lots restaurants close by to choice from

I never heard a hotel to charge you for a health insurance. When I booked the hotel it said 4 stars, bellman said is 3 stars, when I entered the room I saw: stains on the wall, toilet seat was scratched all over and had a yellowish color, very hard mattress, around the light switch the paint was coming off, hair on the wall, in the bathroom rust by the window, towels look like rags, so I didn’t stay and I was still charges for 4 nights, I paid a lot less for an other hotel that was true 4 stars, nicer and cleaner and well taking care. I tried to get a refund and I got a email saying that my booking is not refundable. I can understand they can charge me for a night but charge me for all 4 days with out staying at all, is ridiculous. I am disappointed with the hotel and Expedia for ripping me off.

Very nice around the hotel Restaurant was good Room the bed was hard And TV was misserable Bud all around good service

Great elevator - fast; a plus. Lack of nasal tissues - a minus.

Great place and area to stay! Staff are very friendly too! I just recommend to have hand towel or facecloth next to the sink.