Everything is good except for the drain stop didn’t work, it wouldn’t seal when my wife tried to fill up the tub with water for her bath

We are early risers and love the free breakfast starting at 6 am. We are also dog parents and they travel with us always, and the hotel is extremely welcoming of our furry family.

Room was clean and well stocked. We liked the covered smoking area outside the hotel and the friendly staff.

Very nice hotel, only issue for us was the sliding pocket door for bathroom. The door is large and fairly heavy, with no sort of grip place other than the lock mechanism to push the door open or closed. Needs a recess to enable closure.

I stayed about a week ago. During my stay, I woke up at 0330 to itching of my face. I looked around and did not see anything so I took Benadryl. I thought of waking up my husband but with two young children, I didn’t want to make a scene. The next day my face intermittently got swollen became itchy and painful. At one point the swelling wrapped around my neck to the point of interfering with swallowing and breathing. I ended up in the ER with IV fluids, antihistamines, steroids, and antibiotics. During the visit the doctor confirmed I had been bit multiple times by bedbugs. I immediately called the hotel and talked to the manager the following day. Pest control showed up after 1.5 days of reporting and reported that no bed bugs were found, therefore Hilton said they are not to blame and took no responsibility. I have been debating if I should post a review since their report states not bed bugs were found but after speaking with several people about it, they all encouraged I write the review to warn others. Wether bed bugs were found or not, this was the only hotel I stayed at and the bites occurred in the middle of the night while my face was laying on one of their pillows in one of their rooms. This situation was beyond terrifying. It has been a major lesson for myself and my family. Check your rooms before staying and if something happens, even if you initially think it’s not a big deal, report it to the front desk immediately.

Great amenities. Very clean throughout.

Stayed here for one night, easy to find off the interstate, welcoming and very kid friendly. Will stay here again on our next trip!

Very nice large room. The junior suite had a curtain separating the sofa bed. Lots of space and enough towels for everyone. Breakfast was pretty good. Nice variety of food. They have coffee and water in lobby all day.

Friendly & welcoming stay, clean rooms, nice updated property! Really enjoyed the fire pit!

The staff was not helpful, and it was too expensive for that kind of service.

On vacation with family of 4, including 2 children. Room & bathroom was very clean and fully stock including 2 complimentary bottle of waters in fridge. Full kitchen area except stove. All the staff was friendly and spoke to me. If I needed anything they were very prompt. Nice small gym. Pool is from 3 to 5 feet and in working order, my child absolutely enjoyed herself. Restaurants close by. I would definitely stay there again!

Easy and fast check in. Room was nice for our size family. Little disappointed the floor was wet from steam cleaning the carpet so thought no big deal it should be dry in a couple hours but no its not so that is a little gross.

We are on a family trip and it was awesome for a family of 5 💖

The hotel was nice but the air conditioner was very noisy.

The staff was great and the room was pretty nice. The beds are pretty comfortable too! The shower was pretty gross and had someone else's hair all over the floor. The bathroom door also did not lock so with my family of 6, this was not great. The pool is out of order so you have to walk down the street to the hotel by the road(just great in a swimsuit). This isn't the end of the world but I have an 18 month old so it was pretty inconvenient and my husband ended up just staying in the room with her.

Our stay was comfortable and clean. Staff was very friendly and helpful. Even though the pool was out of service we were able to access the Hampton pool next door. Our only complaint was the breakfast choices, limited on protein options and everything was cold.

We have stayed here before and rooms are great size, clean, and the staff was super helpful and friendly.

Customer service is excellent. Check-in was extremely easy and guy at the front desk was amazing. Room was clean and comfortable. It was a great stay!

The breakfast was amazing!

It was Ok. Just a room

The front desk was exceptional and very friendly. The hotel was clean and our room was nice, however when we arrived to our room there were dirty dishes left over in the dishwasher. When requesting extra pillows and blankets the front desk was very prompt and nice. There was a woman named Dee who was in charge of the breakfast bar who was unprofessional and rude. She was yelling at the other worker in front of us patrons and was very belittling to her. Also she said "Im not opening the yogurt machines tomorrow with all these kids here" Which really seemed quite rude and unwelcoming to us guests. She was very condescending when answering my questions about the waffle batter and answering other customers also. I will be back to other Hilton Hotels but if ever in Springfield i prefer to stay somewhere where i will not be treated rudely. She was the only employee that was this way, which is unfortunate because the rest of the staff was awesome!

It was exactly like the pictures. SOOOOO much room in the suite (two queen beds and a couch). Loved that we had a full fridge, microwave, and toaster in the room. Pool was very clean and they were even growing pineapples in the pool area! Breakfast was well stocked and the staff was very kind. Will stay here again.

Room

Nice property, just wished I got the same treatment as other guests. I run tradeshows and marketing events nationwide and book all hotel rooms for all of our staff. I was checking myself in, while other team members were doing the same with other hotel staff right next to me. For some reason, the other members of my event staff were greeted much more warmly, offered their choice in floor, free waters and informed of the complimentary breakfast and property amenities. I got none of those, even though I booked and literally paid thousands of dollars for everyone's rooms. I'm also a rewards member. What did I do wrong? I'm very courteous, well-mannered and well-spoken. I travel all over the country year-round and this is the first time I've felt compelled to leave a critical review like this. According to several of my team members and other hotel guests who noticed, the most likely reason was because of my ethnicity. Hope this is wasn't actually the case, but I'm having trouble finding another explanation.

The hotel was very clean and staff friendly and helpful. I chose this hotel because I needed a room with two beds and I wanted a decent gym at the hotel I stayed in. The pictures of the hotel gym on their website were accurate. This is the best hotel gym I have seen and used. The other thing I was pleasantly surprised about was the free breakfast provided. Hotel was in a good location for me. Close to the I44 and close to where I was going in Springfield.

Our bathroom I don’t think was cleaned well between guests. It had been re stocked but there were pee spots all over the toilet. I just cleaned it up and went our way. But that scenario discouraged us to use the dishes and utensils in the room because we figured they hadn’t been properly cleaned either.

Nice room, flat pillows, not easy to find.

Very nice breakfast lady. Best equipped fitness center you can find at a hotel. Indoor pool was perfect! Only thing it needs is a hot tub.

Would definately stay here again. Property was clean, quiet & conveient to all things. Had mid-size fridge, microwave, garbage disposal & dishes. Highly recommended.

It was a really nice place to stay no issues for us. Well their coffee didn’t taste good but that’s it.

Great property. The front desk staff was obviously inexperienced.

Very nice hotel, we’ll definitely stay again. Very spacious room