Need to improve. Renovation of the room

This is my second time staying here, but I'm sad to say that the rooms I got this time were a little dated and smelled like mold (both of them). I booked two rooms, and the other room had a working aircon, but unable to turn off or adjust settings. I even bought new batteries for the remote. SMCO representative was nice and helpful, but I felt weird leaving the room keys in a locker with NO LOCK. what if someone stole the keys and cleared out the room? Will I be responsible for that? Representative assured me it's safe. She even told me about the paid parking, which was ₱350 a day. That was perfect and convenient! I wasn't aware about that on my first trip and parking was pretty far. Location was good, with a few restaurants and a small mall within walking distance, but I suggest renting a car or taking a Grab if traveling with elderly. Mornings were the best with many people to join in your morning walk. Ambiance and cooler temperatures were awesome! You also feel a sense of safety throughout most of the property. In spite of the mold in the rooms and the fact that it felt dated, I will still give it another chance and hope my next stay here will be better. Location and the big, open park to walk in is what I enjoy they most. I would still recommend this place to anyone looking for an inexpensive and enjoyable experience.

Very good value for money. Check-in was a hassle.

Love where we at the 23rd floor. For its price, cant complain. For suggestion, with a little re-design, it can be instagrammable. Thank you so much

The room was filthy. I was supposed to be in Tower 4, but they decided tower 3 is the same accommodation. It was not the same. It was an old building with very basic room amenities. How can you offer this room to guest coming from thousands of miles and looking for a nice vacation. You should be ashamed Wind Residence Tagaytay. I believe they have 20 or more rooms offering it in Expedia, hotels and other sites. Your rooms are not for tourist coming from other countries who require decent room amenities. Take your room ads off this sites. I'm so embarrassed as a Filipino.

I wished they are more informative of how the check in process is at least a day before the check in front desk is not well informed of how we should get our assistance to get up to unit… and more cleaning supplies/equipment in unit to maintain the cleanliness of place.

No towels, no cleaning of the room, etc.

In the kitchen everything was dirty. Electric appliances worked poorly or not at all ! The sink tap was not well fixed to the sink. The rice cooker was out of service and dangerous because of wires not insulated. There is no water heater in the kitchen which is bad for washing dishes. In the bathroom the lavabo was partially blocked so the water remains a long time before being evacuated. Vleaning of the whole appartment is not well done, the ground was greasy, the towels ant the bedsheets barely or not cleaned at all. The Only positive thing was the tremendous view on Taal volcano.