Room was nice, bed was comfortable. Overall, very nice but, the restaurant was very cold with no apparent heating.

Very clean, great customer service Bed comfy pillows a little lumpy. Good breakfast great location!

The hotel looks modern once you enter anf furniture looks new even in the room, I checked in and straight to the room, the room was dusty, the lamps, table, and bathroom. Mattress is horrible, it makes noises, you can hear the springs when sitting, sleeping it is so uncomfortable, pillows are bad too, it feels hard and you keep moving the pillow to have a nice rest, I did not like it, due to those two issues I could not sleep at all. We checked out at 5am due to travelling early. There is not coffee and small snacks available for early leavers. I have stayed in different hotels at the airports and they offer early breakfast, but this one nothing at all.

Would not accommodate a date change (within 2 hours of booking it) even though I was happy to pay admin fee or difference in room cost. Instead essentially told me to suck it up and book a new room. So I did with a different hotel.

Had a very enjoyable time

Stayed as family of four. The queen bed is very uncomfortable mattress is way too hard for any good nights sleep. Staff very helpful and friendly. Chose the hotel for the name and location but would have more comfortable bed at travelodge

Check in efficient but a little somber. Bed to hard. Breakfast good.

Very quick check in and brilliant breakfast. However, beds were hard with lumpy pillows. Also, double sofa bed for our 2 children only had a single quilt on it so not big enough for 2.

It was an emergency booking following a flight change and was completed quickly and efficiently online from our holiday destination in Berlin.

Perfect airport hotel. The Hoppa made transportation to and from the airport easy. Nice clean room with an excellent breakfast buffet offering a full English breakfast with plenty of other options.

Rooms were spacious and well appointed. The chicken curry I had for dinner was one of the best I have ever eaten. Holiday Inn has proven to provide great accomdation for the night before early flights both at Gatwick and in Melbourne.

Arrived late for a next day flight, no cot in the room but someone very quickly brought it up for us. The room was very hot and no sound proofing from other guests in the corridors. Plane noise also loud but we chose a hotel on the airport so can’t complain. Our main trouble is that parking was non existent when we arrived, and with a two year old sleeping we hastily parked on grass after being told to by reception. The following morning we were stuck in the mud after a night of rain. Luckily a kind receptionist got some guys to come help us and after maybe half hour we were out. Although sewage was coming out of the we’d mud and we could smell this from our trainers when at the airport. We also had to pay to park which seems crazy when it was on a random piece of grass.

Between flights. It was fine

All good and helpful staff

Room was outdated and dirty- not recommended!

Great facility for the price. Not the ritz Carlton but that’s not the point. Easy 15 minute walk to Horley with several great restaurants and pubs. I’ll stay again.

It was a clean and decent hotel and pretty busy

Good hotel for a stopover on the way or on way back from holidays. Excellent breakfast. Clean rooms with comfortable beds

Great hotel to spend night before flight back to US. Bus service great to get you to the airport and train station.

Great for an overnight before flight. Shuttle is a plus! Nice restaurant and rooms were quite adequate.

Great for late arrival. Food and bed are both good.

It was very well located for what i needed

The hotel was very clean and convenient for the purpose of our trip. The restaurant was very good. Though it would be better if an express breakfast with adequate nutrition was available for people like us who have very early flights from Gatwick. I really don’t get the duvet thing. If I used the duvet, I was too hot; if I threw it off, I was too cold. Why not provide a top flat sheet, so guests have options. I eventually reached inside the duvet and stuffed the thick part into the center of the bed and slept under the cover.

Lovely hotel, great welcome from staff and easy check in service. Room service and food was excellent.

It was very easy to get to the airport. The staff were pleasant and friendly.

This was a convenient stay for flying out of Gatwick.

Ideal location for the airport. Quick and convenient check in / check out.

It was extremely close to the airport which was nice and the restaurants but the sinks were clogged, and there were stains on the bedding. We also had to pay for the shuttle to the airport, but when we asked the front desk, the cost was not mentioned (more expensive than taking the Uber)

We got there around 2 am, I had rang ahead to inform them of late check in. Beds comfy, breakfast good. Shuttle bus to Gateick was quite expensive as my eldest is 17.

No plug for the bath, room phone didn't work. Wine from another guest left in fridge

I stayed a night at the Holiday inn Gatwick on the way to go back home in Canada from Spain. I took a shuttle bus from the ground level No. 9 at the Gatwick airport to the hotel. It was 19 UK pounds for family 2 adults 2 kids return tickets as of Aug 2024. At the hotel, there was a airport departure and arrival info screen at the reception area and I found it very useful as i could get to know that my flight was being delayed already in the morning. I had extra relaxing breakfast at the hotel. The breakfast at the hotel was great too with eggs, sausages, baked beans and baked tomatoes. For dinner, I walked about 5-10 min to Ye Old Six Bells which was very old authentic British pub and menu had a wide variety. I fully enjoyed staying at the holiday inn Gatwick.

The carpeting is old and had a musty smell all over the place; it got pretty strong in some areas. The shower had no soap or bodywash in the bathroom. The fixture only had shampoo and condotioner. The only bodywash was fixed to the wall next to the sink outside the bathroom.