Was disappointed pool was closed. Staff were excellent with us as my daughter was poorly and we ended up spending most of the night in hospital.

Decided to try this place for once as usually opt for another chain of hotels when staying in the area. I genuinly preferred this place its conveniently placed for accessing west brom shops and plently of eateries in the area. What made me choose this place was that it had a bar/restaurant, pool and gym. Plenty of free parking. The staff are friendly, although it did take us a little time to get their attention on arrivel to check in. My only gripe was with the eating there. I had to order a kids meal for my daughter which came with a main (burger) and desert (brownie) It seemed to take way to long for the burger to turn up. No one came back to clear the plate or ask if everything was ok with the food. I took the plate to the bar and asked that they get the desert. Nothing appeared, i went back to the bar and the member of staff appologised because they'd forgotten to tell the kitchen. The fact there was like 5 people in the bar max during this period and no ones on top of this probably says a lot. I would stay again, IF i ever used the kitchen again, id be making sure to prompt them regularly, but theirs plenty of eating out options. We did the Vine and the food was great

Reception tried charging me overnight parking which I successfully challenged as there was no mention when I booked. On route to the room I found dirty corridors and stained carpets. Outside one room was a pile of muck that was apparently caused by the builders, yet I didn’t see any ‘men at work’ signage on the route to my room, nor did reception advise. I stay a lot with work and have a high tolerance for average hotels / standards. I’ll never stay here again. I emailed the hotel manager overnight and haven’t had a response.

Was a last min booking was all good until the morning when I had no hot water at all and I mean no water. Couldn’t shower or wash and was not even offered another room to as least shower. Maintenance never turned up

Staff were really impressive and helpful, nice rooms good facillties.

Good Pool area and restaurant.

Clean, well kept, great staff. Bed was extremely comfy.

Amazing as always! Love the staff, Brian is tremendous!

My stay is good. The staff was helpful and friendly.

There were several events on at the hotel when we checked in, so a bit of a queue. Check-in seemed smooth, including paying for parking for 2 nights, but when the desk staff entered "parking for 1 night" I double checked and was met with scorn. The stay was fine. I received a parking fine because I wasn't registered for the second night, despite attempts to prevent the issue. Location and price makes this one of only a few options, but I will be very wary in future.

The spa 'experience' was below average, fitness facilities (sauna, steam room, pool, changing rooms) were barely functional and I did not feel particularly 'privileged' to have paid for a room upgrade. If you want an expensive bar, an average restaurant, poor breakfast and a bed...... go for it.

Lovely room, nice hotel, perfect for our needs as a stop over on long road trip, just off M5. Only issue we had was room service. Couldn’t order from room, ended up phoning hotel on mobile and reception put us through to dining. Food was delicious

Always good customer service. Can’t say the cleanliness of the hallways is great around 1st floor but room itself was great. Room I stayed in had a built in alarm call for about 5am when cages were being moved

Massive carpark and its free be sure to enter your registration plate at reception Quick check-in all info given even a letter with it on. Lift to all floors My room was very compact size just big enough for one i guess. Bed was super comfortable WiFi was good Shower hot and powerful Breakfast not included but could add on if wanted Evening meal was good Simple menu but excellent value . Free use of the leisure facilities Location is on a house estate close to the motorway jct. Close to a beautiful country park. Would stay again if in the area

Hotel was really.nice and the room was great. The swimming pool changing rooms need some TLC but my overall experience was excellent.

Average hotel stay for two nights, whilst facilities look reasonable, update and reconditioning would be highly recommended. Helpful and polite staff. Clean and tidy room although located at very rear of hotel and quite a distance from reception up stairs then down in lift, a little complicated.

Really easy friendly check in rooms quite and clean.

Was a good stay the health club was nice to use after xh

Room was comfortable but the restaurants food wasn't the best. It was fine as a stop over though

The room was a nice size and had contemporary decor. However the basin in the bathroom, looked unclean, looking closer, it was cracked and chipped. The occasional chair in the room broke when I sat on it. I spoke to reception about this and said i was dissatisfied with this. They didnt seem very helpful and I was told that I would need to email a manager a day after I we will have left. I am waiting to do this. I feel all hotels should be their best and there is no excuse for substandard furniture and furnishings. Staff in the bar and dining area were very pleasant and breakfast was good with lots of choice

The first room I was in had stains on the carpet bed sheets had stains I will provide images for this. It also had a blocked sink. It had a strange smell. There were constant banging noises early morning and the disruption was terrible. Then I got moved to a different room which was bigger but the quality again was appalling. The bathtub had hair on it and marks and the door didn’t have a cover on the peep hole which is a huge invasion of privacy. There was dusty flying around the room too. And as an asthmatic person this is severely dangerous! It was very poor cleanliness and I was very disappointed considering the 3 nights I stayed and the price I payed.

Bed room lacked adequate lighting to put on makeup. The shower temperature would randomly switch from scalding hot to freezing cold in seconds continuously, which made having a show almost impossible! The loo roll kept falling off its holder. Finally throughout the night where was this random buzzing sound like a mobile phone on vibrate all night long.

20min in queue to check in. Lack of staff. Tiny room. Not enough room space for 2 people

I booked this as a double bed online and they overbooked leaving me with a single bed and not getting what I paid for

Very helpful staff

Be warned - parking is extra which is ridiculous if you’re staying overnight, but it's free if you’re just there as a day delegate. Staff were helpful and good breakfast.

Wonderful one stay, check in was a breeze the young lady on the desk whose name escapes me was fantastic.

Staff were very nice and helpful. Room was a bit run down with remnants of stickers on tiles and stained/dirty curtains. Booked an upgraded room but not sure what this included?

really enjoyed my stay here. lovely rooms and pool&spa area. would stay again !

Was a beautiful stay. Staff were amazing and accommodating

The hotel is clean and quite but to pay extra for parking and not including breakfast which is quiet expensive its inconvenient

The Hotel, was very quiet and also very convenient.