It is too dark at the premises at night especially on the walkways. One day and night the walkways were obstructed with fire extinguishers ans buckets. Potentially very dangerous at night.

Friendly staffs. Helpful to our transportation from the airport to the falls and back to the airport. Quiet forest feeling environment.

Great spacious rooms, clean, cool and comfortable beds! It’s fantastic jungle experience (vs staying in the town). Great pool and lovely staff ! I was impressed for what seems to be a very reasonable / cheap price.

Surprised when our car stopped at the reception room, this nothing like the photos online. This hotel was not what I expected after viewing the photos, very disappointed. There is a "lobby" in a room next to door to wait for tour pickup, just chairs and a/c, they really need to have a restroom otherwise you have to go all the way back to your room or to the restaurant, which is not close at all. There was a huge spider in my pillow and an ant nest on the ceiling, something at night would leave poo droppings on the nightstands. Room service is only available to order at 7pm and the shortest wait time was 45 minutes. The plus to staying here was the food was so delicious. The only way to contact the reception desk is through the whatsapp app. Twice not all of our room service was brought to our room and when I used the app to let them know, it was ignored; they never answered after many messages to them and we did not get our missing food items.

This hotel is a two star hotel.

You feel like you are in the middle of rainforest with raised wooden walkways. So peaceful and beautiful! Rooms are lovely with whirlpool tub and table on back patio!

Beautiful facilities in the middle of nature. Really gorgeous place. The restaurant for dinner has a great selection. Delicious food, great presentation and great price. The pool area is very nice.

nice resort

Nice place in the forest , a nice place to relax at the pool after a hot day at the falls. We enjoyed our stay We did see som negative reviews before we came here but we decided to ignore them and we were happy that we did

The place is beautiful but you NEED a car or you will be stuck there, the city is about 7km from there, you are in the middle of a tropical forest, the rooms are spread around a vaste network of walkway, some at minutes from the central structure. That said the rooms are large and the place is really beautiful. A little under staffed and the breakfast isn't at the same level of the location. It's a nice and unusual place to spend a couple of nights.

Loved the bike ride inclusive, great breakfasts inclusive. Goods service and assistance with activity bookings

We loved that the hotel was built into a jungle like area with low catwalks to get to the rooms. The vegetation was lush. The pool, the bar and the restaurant were the center of the property. They have a regular pool and a cold pool- which was welcome in 90 degree Fahrenheit temperatures. There were probably not enough chaise lounges in the shade. There were nice bar stools overlooking the pool for a drink and for lunch. We ate New Year’s Eve dinner and two lunches at the restaurant. The lunches were excellent and the food was good. At dinner , service was quite slow. The lobby for check in is quite small and the process takes some time but the hotel is very nice. There are no telephones in the rooms so you must rely on WhatsApp. The WiFi was good . You sign on in the lobby with a QR code. The hotel is about 20 minutes from the Falls. The hotel is well known so there is no problem in scheduling tours or transfers to and from the airport. I highly recommend seeing Iguazú Falls. All in all this hotel was a good choice for us.

The hotel is located inside a jungle reserve, so better rent a car or have lots of cash for taxis. WiFi did not work most of the time. Be prepared to see bugs, spiders, or small centipedes inside your room, they’re mostly harmless. This place is surrounded by nature, so if you do not enjoy this, I suggest looking for alternatives. Limited options for dining and having food, and it’s far from the main town.

We stayed at the lodge for 3 nights with our two kids to visit Iguazu falls in December 2023. The pictures shown on hotels.com is not representative for the reality. The rooms are simple, they smell mould and there is a lot of mould in the beds. Very simple rooms. What is good is the pool and the pool area and the restaurant is OK. We would not stay at this lodge again at our next visit.

It is a very nice place ,but our room has a smell like wet odor, we did not change it because our stay was just 1 night. The restaurant was very good , nice pool, staff very professional.

We arrived at 2:51 and would not let us check in until 3:00pm. 9 minutes early., so you are forced to wait outside with no AC or inside the tiny reception area that is no more than 150 square feet , The rooms are very nice if you book a mini suite other ways the standard rooms are very very small., there is only one restaurant in the property and a small pool area., it was a shock to arrive to the middle of nowhere ., there are not many amenities in the hotel., the staff are pleasant., but we would not return., rather stay on a more traditional hotel stay with AC recreation areas

This is definitely more of a lodge than a resort. It is in a remote area (not unexpected) and the rooms are small cabins. The lock to the sliding door did not lock - which was a bit disconcerting. Our room was not ready upon arrival (also not too concerning because we arrived at 12:00 and check-in was not until 3:00). They showed us to the dining area and said they would let us know when the rooms were ready. At 3:00 we finally went back to check only to discover that our rooms were ready but because we were not using WhatsApp they gave up on contacting us rather than walking to the dining room and letting us know. Overall it was an average facility in a lovely remote area with service that was not horrible but was definitely a little disappointing. On a potentially positive note, I will say that if you have young kids, it is definitely “kid friendly” - we did not have kids! The most enjoyable person on the staff was a Guarani young man who worked at the hotel and gave us a very nice and informative tour of the local community. He was wonderful.

Great place to stay in Puerto Iguazu, strategically located to visit the falls. You will need a car though... Excellent breakfast. We found going out disappointing to eat dinner, but the hotel has a good restaurant with reasonable prices. We loved the way they cooked our "pacu" river fish.

Great bed!!

It was overall a great stay at Virgin Lodge except for the experience we had with the massage. The lady who came for massage did a horrible job. We have never had such a bad massage experience before. Though this person is not an employee for the hotel, they should contract a better masseuse. Part from this, we had a great experience staying at the hotel with great service and very courteous staff.

Check in was fast and efficient. The staffs were friendly and helpful. The room was nice and clean but some of the facilities in the room was old, example the toilet flush button was about to spoilt and the balcony door was hard to push open as it seems to not been oiled or lubricant enough.

This property was clean, comfortable beds and good shower. Unique experience being so close with the jungle. However there is not a spa. They have 1 person for massages in a small hut. The hot tub is not hot and we didn’t feel like the photos accurately reflected the property.

Beautiful location!

food was excellent. amazing chef.

Although there were rooms available for an upgrade it was denied. There is a lack of maintenance in the rooms, towels are in a poor condition.

Complimentary guided tours were excellent and educated you on the local community.

The food was terrible hence the low score

Hotel has a really nice location - in the middle of the jungle. Our room was a bit out of date, not refurbished fir awhile and the bathroom was ok, but the bath needed a refurbishment as well as the room. Pool has an amazing view but the hotel was full of families when we were there so the kids occupied the swimming pool. The dinner was very nice (steak), breakfast was

Don't let the pictures fool you - this hotel is rundown and in need of some serious repairs. Our room could have used a good scrub (brown bathtub) and it smelled like they pumped a sweet mango scent into the rooms all day long. The pool tiles are half off, the pool chairs have exposed rusty bits on them - and the restaurant has a strange and unusual smell so we chose to go out to eat. We planned to stay two nights and *paid extra* to move hotels the second night.

The staff are so helpful with recommendations, reservations, logistics etc. When you are out of your element in an unfamiliar country it’s great to have a staff like this. Wi-Fi needed some improvement but it worked most of time- albeit slowly.

Very charming hotel in the middle of the jungle. Excellent restaurant for diner.

Very nice design and set up. Our room was clean and nice. It is in a good location if you want to be in San Telmo. On the other hand, the air conditioning was broken during our visit and the WiFi did not reach our room.