Very polite, helpful and friendly staff. The hotel looks and smells amazing! Loved it and had a great night's sleep.

Check in and check out was really easy. The hotel was easy to find from the tube station and there was a wetherspoons right around the corner. The room was a little run down but everything seemed clean. Perfect for what we needed.

My sister and I stayed here recently and the experience was okay. The rooms are outdated and hot (no AC in June). It’s about a 12-15 minute walk to the closest tube station, which isn’t horrible but wouldn’t be ideal for someone who needs a closer stop. There were always a lot of men at the restaurant connected to the hotel who we could hear loudly talking and laughing into the night. No one was threatening but it was a little unsettling. The beds and sheets were not super comfortable. If you’re looking for a spot in central London, this isn’t it - it’s about an hour away from the city center by tube. Like I said, the stay was okay - it met our needs - but it wasn’t great.

Room was clean, although the kettle did not work and the bed mattress was really hard.

Location was in a quiet area which was good. 10 minutes walk to the underground station and bus stops are nearby. The TV was not working. The mini bar was not working. You cannot see anything from the windows as they are tainted. And the bathroom was tiny

It was very dated and there were a lot of broken things in the room.Toilet paper holder looked like someone just ripped it off the wall. There was a weird cabinet thing when you walked in the door that had broken shelves and the toilet paper holder that was no longer on the bathroom! We had to walk thru a crown of men with hookahs smoking at the front entrance door.

This hotel served its purpose, but could have been better. We were a little caught off guard buy the many men outside the front entrance smoking their hookah pipes! The room was very small and dated. The toilet paper holder had been broken off and was in a hutch where you came in the door. The kids and I only slept there and the linens and towels were all clean, so that was a positive. We would not choose to stay here again, but it did serve it’s purpose.

paid for a deluxe room, most of the so-called deluxe amenities never worked. Staff will tell you what you want to hear, but nothing gets done with regard to your request. If you're looking here, KEEP LOOKING.

Had a nice private few hours in peace staff were very helpful will be booking again in the future

Sadly, this hotel was the worst part of an otherwise great weekend in London. Our plane was supposed to arrive at Heathrow around 10pm so I called the hotel in advance to inform them that we would arrive late at night. When we arrived at the hotel around half past midnight it took over an hour for the receptionist to give us a room key, due to some issue with the programming and no knowledge of where the master key was. We complained about this the day after and asked for some sort of compensation but we didn't hear anything back from them during our stay. The room was very warn down, wallpapers were torn and it was poorly cleaned as well with hair in the bathroom and som red lint all over the bed linen.

Staff very slow to respond to requests. Very nice facility.

Overall definitely a bang for your buck, the neighborhood is okay, would not hang around there at night, but the TV didn't work, and the room was tiny. often the hookah lounge is loud. Plus is it less than a half mile from two subway lines, easy to get downtown, and next to a grocery store, Staff is ok, overall an alright experience, and if you are on a budget, and don't want to stay in a hostel and in a ok area with good transit access London Star is the perfect

This property is great for the price. However there are lots of vapers downstairs that do bring a lot of smoke into the rooms if the windows are open. I will suggest if thry can move them away from the building. However the staff are verp helpful and courteous too. And the rooms are well cleaned and presentable at that price.

Not recommended unless you have not other option. Dirty room, poor service, facilities including TV not working.

Very dated and scruffy. Decor was 1980’s. Room had a smell of old cigarettes and grubby grease marks all over the walls. Reception staff was more interested in the phone than hotel customers. Overall location is good and room size is decent, but management is more interested in running a Shisha establishment downstairs (which was actually vibrant and busy). Surely for such a small hotel, management could update room by room and give this rough diamond a new shine?

Very good place for 3 days, I really like it

Only a budget hotel and was not expecting too much for the price but it was a bit worse than that. If the hotel comes up in a search that it has A/C then it should be made really clear if you are booking a room without. Would have been fine if Dan was functional. TV had no channels. Walls grimy. Bedding, towels and bathroom all clean

Simple and fulfil the needs. Good location. Good cultured hotel

This hotel should not even be an option for people to stay. It is not only unclean but it is unsafe. My party was checked in and out in a matter of 20 minutes because of how disgusting the property was. Everything was dirty and the bathroom was covered in mold. The smell of the room made us all nauseous. DO NOTTTTT STAY HERE!!!!!!!!!!

Room was filthy! There was black mould up the bathroom wall and all I’m the shower, the vent in the bathroom was clogged with dirt. The whole room had cream walls and was covered in all sorts of stains, one we joked about looking like blood. I did complain to hotels.com but they couldn’t get through to the hotel after several attempts of contacting them. The rooms are cheap but probably because they aren’t cleaned! Avoid

The walls need desperately repainted in our room, the mini fridge didnt work, and online it said there would be aircon in the rooms which was one of the reasons we chose it but only aircon was in the reception. And most disappointing, our room door didnt lock, we had to prop a chair against the door as the flimsy chain lock was no assurance enough

Read a lot of bad review for this hotel glad I just went with it room was clean quiet and relaxed. Would defo go back again.

Staff was very kind,helpful and quick respinse

The property was very bad maintained. The rooms are too small and the bathroom is also too small. Not worth the price. TOOOOOO small shower Cabine.

Is a very safe hotel

We were happy with our room, very clean and comfortable

The carpet in the room 310 is dirty. The windows are dirty with bird faeces. The electric curtain doesn’t work. The light bulbs are flickering randomly. The kettle is full of scales and dirt inside.

Convenient for a quick stay.

The room was very small

There was nothing I liked about the hotel. If I could give it all zeros I would. The room key did not work easily- it was a struggle opening and locking the door. There was no bolt for the door. The carpet was not vacuumed well - dust was all around the edges. There was black mold in the shower. The walls and furnishings were in bad repair. There was an extension cord that had been fried. The ac did not work! I would not recommend this hotel to anyone!

Where to start? Walked into the room and the curtain was hanging off the window when telling receptionist she said I’ll report it to the manager. I thought ok I’ll let that slide but then tried to switch the tv on which to much surprise wasn’t working! Again told them and got the same answer! Asked for an iron as the website says to request one if needed. She says someone has it. There’s 1 iron for the whole hotel. NIGHTMARE trying to get one! If you thought things couldn’t get worse I walked into the bathroom with marks all over the tiles and a massive cobweb on the wall. Well I just sat down and cried what on earth have I booked us into I thought. “Premium bedding” as advertised, you’d get better sleep in a sleeping bag. And as for the “no pet rules” even if I did have a pet I wouldn’t let them sleep in there! Disgusting

From checking in for a four night stay the rooms were never serviced at all. Beds not made or towels changed. We even had to go to reception to ask for toilet roll. The walls were all marked and scuffed, the window was cracked, not a nice stay.