The communication is non-existent despite numerous messages. The check-in instruction comes at 5pm which is one hour after 4pm (their preferred check in time) - which makes it 3 hours later than most hotels

The reason a give a 3 is because as many reviewers said, I was supposed to check in at 4pm I arrived with my family at 3pm and still at the airport I was waiting for them to send me the check in we were supposed to fill out for the government with our passports required by the government if you don’t fill out that document check in canyget through, I was calling them to ask several times about sending me that at the airport and my prepaid airport taxi was right there waiting for us I was really stressed out because the least you want overseas without knowing the language is not to be able to go where you are supposed to go what I did was to go to the basic front of the building address I had and in the middle of my path about 5pm right before arrival they sent the instructions, extremely unprofessional I think they are seniors not sure, but must say if you keep ahead of time asking for that to be sent 24 hours before as they should then problem solve , because I’m going to be honest the location within walking distance of shibuya scramble is a 10 out 10 so if you are patient willing to wait at the airport lol you will be fine, the beds are not the best and they have a few pillows blankets were clean and they provide towels washing machine and full kitchen a good fridge and 2 bedroom with 4 beds in total AC is good too.hope this help

We did not get check-in instructions until 40 minutes after check-in, but other than that, the property was extremely clean and well-kept, and the area is a very short walk away from Shibuya Crossing and all of its stores.

The place was great but having no real way to talk to anyone if there’s a problem plus if you don’t read Japan google translate is needed

Snowy, we got wet, Grateful for washing machine and dryer

Great location, easy access to convenient stores and many restaurants around. Clean flat with facilities enough for our stay. This is our first stay at a non-hotel setting. Not sure if it is my responsibility to purchase enough toilet rolls and paper towels.

Was worried about an apartment stay for our first visit but everything was awesome. Great area. Quiet at night. Tons of local shops and 10 minute walk to the Shibuya Scramble and all of its wonderful stores and restaurants. Place had enough room for our family of 4. Nice shower/bath. Clean bathroom. Full sized fridge to load up on water (went during 95 degree plus weather). Bonus washer/dryer combo. It does work but it takes its time. I gave 4 for cleanliness just due to the dust blobs in the filters in the bathroom. Hate looking up and seeing dust a few inches from my head. Bonus pocket wifi was a great touch. We loved this area. So close to the action in Shibuya. With close by 7/11, Lawsons, and Family Mart for quick eats. Word of advice if your first time in Japan. We decided to take private service from Narita to here. If we would have had to figure out the subway system then trek from Shibuya station with our bags in tow at 11pm at night we would have just slept in the street. Being dropped off right in front was huge. Would stay here again without reservation. Great for families. If you’re a group of party types you may want to look elsewhere. Signs asking for quiet and 1 person per bed only and no parties allowed.