design

heater

friendly staff

difficult parking

Everything was nice bed mattress bathroom room

Very friendly staff

excellent staff

outside stairs

Room was cleaned each day, and room was big but nothing in it.

The hotel is down a little alley way and then up some metal stairs and it's like going into a back alley, the reception looks like a cab office, got signed in and then taken up to Room, was given 2 towels and a toilet roll (room got cleaned daily but no more toilet roll was left) and then left in room without a word being spoken to us about anything. Once in the room it was bare, one bedside table and a dressing table, open wardrobe with two hangers in it,a bed that is stained on the bottom of it with two flimsy awful pillows and a TV on the wall that has no channels and only has app services. On the hotel info it says that there is a restaurant and room service if required but no information given no sign of any restaurant and never got shown anything. we also had no tea coffee or cups although there was a kettle. We left the hotel to go out and we was seriously thinking of just getting another hotel for the rest of the weekend, I messaged the hotel and told them that we was not happy and I got a message back saying that a tea tray and two extra pillows had been put in our room, we decided to see how the night was, the items had been left in room when we got back. During the night the door to the room was rattling all through night due to the wind in the corridor I ended up pushing a chair against the door to stop it, you can hear everything going on as rooms have no soundproofing at all even though they are advertised as having so. The shower gel that was provided was 2 mini bottles one half full and both had expiration dates from 9/2022. We ended up staying the full 3 nights but only because we couldn't find another hotel that we could afford due to most being booked as England were playing. Will not be returning and advise people to take heed.

spacious and clean

One room smelt of smoke. Beds were extremely hard and there were no side table lamps.

The staff were so helpful and friendly, nothing was too much for them, we had so much luggage and they helped us carry it to our rooms and settle in well. Thank you!

all good stuff