Elevators are a night mare - you will wait upwards of 30 mins to just get on the elevator. If you have the option, ask for a lower floor so you can take the stairs if needed.

Great location. Clean rooms. Staff was very helpful and friendly. The breakfast was fine and there were options. The gym options werd better than a lit of competitors. The staff kept it stocked. Some staff in the dining room were great at cleaning up; some just stood around. I would definitely stay here again. They let us check in early which we appreciated. They were able to help us with car service to the so which we appreciated. Sometimes the elevator doors closed too quickly before you could get to it. The tv remote had a button about controlling the room temp but no instructions on how to do it. The fire alarm system worked but sometimes it was hard to understand the instructions.

This is a good hotel. Great location, staff was friendly and helpful. Free breakfast was really nice considering you’re eating out for lunch and dinner.

Unfortunately, our stay that night was below average. Because they put us in a room. That was next to the laundry, so we had to go inside of a door to get inside of our room, which anyone could have been waiting in that hallway in that little space when we came out of our room and we would've never known and we were next to the laundry so we heard the laundry. Banging all night and the staff going in and out of the laundry room and they left a big laundry card in the middle of. I'm aware we came out of our door so it wasn't convenient and the room was extra tiny and tight. We had to leave our luggage in the restaurant. So anytime we have to go to the bathroom. We have to take the luggage out of the bathroom and then put it back in when we were done. It was very clean. The bed was comfortable. It was just average, unfortunately. For the price that I was charged. The only thing I did appreciate is that we were in the middle of Manhattan and so we were able to see Manhattan very easily and we went to a Broadway show and we got there very quickly so it was convenient.And it wasn't too far away from where we were going on our cruise.

Perfect location

Could not regulate room temp any lower than 68 degrees. Room was stuufy and very dry. No window to open.

The elevator system is a nightmare! If you have children or a whole chair let alone have difficulty racing to an elevator this hotel is not for you The mattresses are not comfortable I had a lot of hopes the place looked really nice

Clean, comfortable room. Friendly staff.