The property is very outdated, very clean but outdated. The pictures posted must be from when they first opened. They dont have bikes as they have listed in their amenities. The tint in the windows is peeling. The badeboards look as though they had water damage. The bunk bead was broken. And they have bugs. Unfortunately the only thing nice about this place is the staff. They were very nice and helpful. And the location and view.

Average beachside property. Pros: Nice outdoor space with chairs and games, short walk to the beach- good location. Space good for couple with kids, sleeps 5/6 with kitchenette. Cons: dated property that has attempted to update, but patched holes, worn bathroom and holes in baseboard. A/c needs work, beds super squeaky and saggy middle. Overall, average at best.

The service was great and the people that work there are so nice and friendly.

Location was great, simple access to the beach. Room was comfortable and met our needs. Room shows its age, but everything is functional. Could have been cleaner but we hold a high standard.

Overall the room was clean and comfortable. Enjoy oceanfront view and hotel on the beach. Customer service was awesome. Will stay again.

Angie was just an ANGEL! Felt right at home and extremely comfortable! Definitely will be back!

Resort was nice and clean

First, the property was easy to get to and the check in was very easy. The front desk staff was helpful. (Be mindful, that staff is not on site 24 hours, as you will have to call or text a number to any assistance or follow ups you may have). About the room quality, it was just mediocre; compared to what was promoted/shown on the website. For context, I made reservations for the 1-bedroom suite, w/ the ocean front view. The overall room was clean and I did love the second bedroom w/ the bunk beds for extra space. However, the full hotel room was small, as the room in total was probably, 900 sq. The room did not look like the pictures on the website as the room appears spacious in the photos. Also, the room is dated, it had cracks in the walls, ceilings, closets and it needed some paint to cover the water marks on the ceilings. Upon arrival, the elevator had a horrific odor. I was told by front desk staff the trash from each floor is transferred to the outside dump via the elevator. I will state, that once I informed the front desk staff, they did address the issue and had the cleaning staff to address the issue. The overall grounds of the hotel appeared unkempt. (see photos). There was trash in the backyard area and both the pool and hot tub was full of sand along with debris (peoples’ dirty clothes) around the areas. Also, the hot tub/jacuzzi was not hot, as the water was cold. I was not expecting perfection, however for the price, I was expecting a level of quality that

Weather wasn’t great but the room was . Willow bay has super clean rooms with fantastic views . Very relaxing hotel that isn’t overwhelming . It was actually perfect to sit on the terrace and have a direct waterfront view .

The property was clean and the staff welcoming. The lady at the front desk even anticipated our needs and without being asked brought us extra towels and bedding (after seeing all 5 kids!). The room was clean and well equipped with the essentials.

The property manager was very nice! However this property is dated and needs updating. The refrigerator was stinking. It served it’s purpose but the reviews and pictures were deceiving!

It is absolutely disgusting, nothing worked in the room, the shower ceiling was falling in. Very very nasty hotel.

This property is not perfect by any means, they had a good photographer, but we still had a comfortable time and enjoyed our stay. The updated areas of the units are nice, but much of the unit is still dated and a little shabby. However, the beds were comfortable and the linens were clean, the water pressure was good, the air conditioning and wifi worked well, and the views and access to the beach were super. The staff were all friendly and helpful. If you are looking for a place where you can walk out to the beach and enjoy your day and come back and clean up and do it again, it’s a comfortable place to do so. If you are looking for fancy, this isn’t it.

I liked how helpful and friendly the staff were. My only negative would be that it smelled like weed on multiple floors of the resort after sharing that smoking is not allowed at the resort.

Didn’t like it it nothing to what the picture the furniture is old it’s not clean the windows to the ocean is dirty you don’t see the ocean it was very bad experience and I left fast didn’t stay

Highly recommended for families

Great communication.

Property is nothing like pictures posted. Very outdated. Mold noted on ceiling. Door’s kept getting stuck. Door handles very rusty. Our refrigerator had to changed out due to first one didn’t keep groceries cold. Our milk spoiled. Elevator and hallways very dirty. Luggage carts falling apart. Will not be back.

very good accommodation and good service, very clean, I liked everything, I would stay again

This was one of the best hotels I have stayed with! From being clean to having direct Ocean view!! It was a great expierence.

The staff was very friendly and helpful.

This “hotel” does not advertise accurate pictures of their property. It was very run down, smells of mildew/mold, dirty and just a disappointment.

Our room was not like the ones in the photo. It was very outdated. The twin beds were in a "closet" This is very concerning. We would not stay at this property again.

Family friendly!

We have had the best stay, located near everything, easy parking, friendly staff, Angie & Liek was absolutely amazing! We met several families that became friends! We loved it so much that were already going to book again for next year! Very family oriented & the best fireworks

Nice little "resort". Would definitely stay here again!

This place made our vacation very comfortable. All of the staff we encountered were courteous and respectful. The property could use some upgrades but, it was very well kept. Most of things I see people giving lower ratings about I could expect if this was rated as a 4star or above hotel but, it’s not. For the price here compared to surrounding resorts, you get more than what amenities than should be expected. I recommend and would def stay again

Two bedrooms and living room with kitchen and two bath unit was very clean and the staff were amazing! We will be staying here again. Pool, kids pool and jacuzzi were well taken care of. Ping pong, corn hole and outdoor connect 4. Great location with easy access to the beach.

We initially booked another resort and checked out immediately after checking in due to the disgusting state of the room and misleading accommodations. We felt the need to check for bedbugs and that was enough to tell us it was not worth the risk. Being an 11 hour drive from home we had no choice but to book another room elsewhere. From the moment we walked in, we were treated with so much kindness and consideration. The front desk representative Angie even took us up to the room to make sure we were happy given what had just happened. The room was clean, bright, and comfortable for our family. After a series of events that left our Myrtle Beach stay less than desirable and unforeseen costs mentioned above, we asked if we could leave early. We were refunded a portion of our money for the unplanned expenses we incurred, provided other dining suggestions, and even offered to allow us to stay the third evening on them. They did not have to do any of this but they did. Never have we ever been treated with so much compassion. They truly care for their costumers, down to providing organic shampoos and soaps in the rooms. The pool area is great, so many seating options outside, and outdoor showers to rinse off the sand. Very family friendly. Can’t recommend them enough. Above and beyond. I will definitely book with them again. Thank you Willow Bay. You made the difference. God bless.

My family stayed here recently. We were very unhappy with customer service. The front desk lady was unfriendly. We tried asking for toilet paper and towels for our room and they would not respond to us. They took a whole 24 hours to get us towels. Our room was supposed to have a queen bed and we only had a full size bed. The hotel itself was not bad or dirty but we did find some roaches on our last day. I would not stay here again.

I stayed on the 9th floor I had a beautiful view of the ocean!! The staff here are all very polite! The rooms are very nice! It was a very nice place for my family to stay!

Very nice