Nice facilities, bathrooms were stocked with micellar water/cotton pad’s.

Not enough towels for the amount of people booked. Only 4 were provided yet 5 people were booked in. No pillow for the person who would be sleeping on the sofa bed. Lockbox was very hard to open and when I called the with regards this, the host was quite rude and laughing at me, saying my nails are what was causing it and saying it’s my fault. Yes I understand that is possible however, it should be more accessible to retrieve the key for any type of person.

The apartment is really nice and modern. The furniture is slightly outdated, but comfortable. It’s a lovely apartment.

Check in was 3pm, we still didn’t have the code for the key box at 5pm. We were told it would be sent on the day. I called the number provided numerous times, and messaged on booking.com app. No response for over 2 hours. By luck the cleaner provided us with the code.

very difficult in this instance.

The apartment was not fit for purpose for 5 people, despite the add CLEARY stating suitable for 5 people, as noted on the screen shot added to this review, the apartment states it has two sofa beds, this is incorrect. one sofa reclines for feet only, and the 2nd sofa as seen reclines for feet and back, it does not suit a 5th normal person for sleeping arrangements, clearly not a bed. We had to find alternate accommodation and the host and booking.com refused to refund. Total false advertising and assistance provided. I am now looking to start proceedings to recover lost money as booking.com have stated they cannot do anymore with this as the host has accepted payment and moved on. No "ON SITE PARKING" as advertised, host stated parking is on the street, another false statement, leave your car at risk. We had to find alternate accommodation, and despite trying to make it clear it was not suitable, the host stated we were no show to Booking.com and got paid before it went into dispute, and yes I did contact booking.com prior, through and after the course of this booking. Booking.com have refused to deal with this clear evidence and will not deal any further with this issued, leaving me out of pocket of over £750.00p

The property is very spacious, well equipped and in a close location to the city centre

The location is opposite a hostel so feels unsafe, the neighbours blast music at 7am, the curtains don’t block any light so it’s hard to sleep, the flat gets very warm, the bed sheets were stick to you as they’re not cotton and there was no hand soap in the kitchen

Location And space

The Bed was broken

We enjoyed the flat it was clean and spacious and as described inside. The host was responsive and helpful too.

The location was a surprise and is apparently Cheapside not exactly Central or Digbeth. Admittedly it is only 10 minutes walk to more built up and busy places but the area it self is quite empty, rough and industrial. As two female tourists unfamiliar with Birmingham we were somewhat intimidated by the location which felt quite edgy. We certainly stood out as tourists! Perhaps the listing should be clearer about where it actually is so this does not come as a surprise to renters.

clean and one of the beautiful apartments In Birmingham

noting

Everything about this place is on point, The host was superb. This apartment has everyone one would need during a stay. I enjoyed my stay there