A nice to place to stay, rooms are basic but clean and a nice bed. The indian restaurant was very good

Weve stayed in some undesirable hotels but this one tops them all . Dirty , dated and the slats on one of the beds fell off everytime you moved .

We checked in at 2:30 saw the state of the room and checked out. The place was disgusting, dirty dark dismal the bed was rock solid light sleeping on a plank of wood. The windows were that dirty you couldn’t see through them if you touched the parent, you could feel the dirt I cannot say strongly enough that this place is a cesspit and should not be called a hotel. I truly believe that Hotels.com are letting the custom down by allowing these people to advertise this premises. I’m very disappointed in Hotels.com and even more disappointed in the so-called honours of the Rosen Crown. I lost a night free rewards on this Hotels.com would not give me back of the £140. I spent I received £60 refund. I was bit disappointed 10 nights stay with.com for me it’s 12 months worth of serving gone in a flash on top of the fact that we had to pay £300 to stay in a decent hotel, I do not. I do not recommend this Hotel.

Good size room.

Lack of coffee, and no milk for coffee, and no sugar for diabetic.

This was our 3rd trip to Haverhill and so we thought we'd try something other than the Travelodge. Good location, with free parking but Room 4 was terrible. The decoration is tired. (The bathroom floor covering looks older than me!) The room is situated right above the pub/restaurant entrance and the door bangs every time someone enters or leaves. (It seemed like every door in the building slammed shut) The bedroom window doesn't close properly so there is constant noise from traffic/drinkers. Pub across the road has the deepest bass speaker I have ever had the displeasure of trying to sleep near. (Loud bass thumping till 1.30am) Couldn't sleep so tried to make a cup of tea. No teaspoons! Then noticed that the milk sachets and Biscoff biscuits were out of date. (Got replacements when the staff arrived, but that didn't help me at 1am) Miffed that I couldn't have a brew, I turned on the TV. It wasn't tuned in properly. I could watch a blocky BBC1 or listen to a couple of radio stations. I understand that this place is cheap, but it is certainly not cheerful. Don't say the room has a TV if you've not checked that it works. Don't say the room has tea making facilities then provide out of date consumables. We won't be staying there again!

No hot water pizza behind tv unit Stunk mattress rock hard disgusting place

We were here for my mother’s funeral and the hotel owner was very accommodating allowing us to check in early (after flying all night from the US) to freshen up, before heading to the funeral. Located in the center of town, walking distance to everything. For a 16th century building full of history it’s nice to hear about the history of the old ‘Coach House”. Annabelle and Keith who work in the bar/restaurant area are wonderful and welcome you like family. Julie is also a very hard worker, and made sure our room was always clean and stocked. I would not hesitate to stay here again.