Location. Grand old building. Balcony overlooking the square.

Decor is tired. Needs updating.

The architecture and location

Stayed in 103. Poor WiFi and loud (facing street). Staff were helpful in arranging a room change the next day which had significantly better WiFi and minimal noise.

second time at the property. Great location, fantastic period furniture and well maintained facilities. Staff and property mgmt are always willing to help with anything.

n/a

Everything was great.

Not available

The step up in the bathroom

This is a wonderful old hotel and I always love a bit of faded grandeur.The staff especially the porter,unfortunately I didn’t get his name was was so lovely and helpful.I did feel guilty about my big heavy suitcase as he hoisted it onto his shoulder,don’t know where he gets his phenomenal strength from !!! This hotel is in an excellent location close to everything.

absolutamente nada

The charming atmosphere and the large corridors are an invitation to relax. The hotel is centrally located and the staff is friendly and accommodating . Many Thanks to Christian , Santos and the other two gentlemen that work at the reception Desk

Some rooms facing the street are a bit noisy.

the decoration was awesome, the location unbeatable, the rooms were nicely spacious and very comfy beds.

the staff are very friendly and helpful.

The hotel sparkled with old-world elegance and shine. From the beautiful tiled floors to the antique furniture, the paintings - all showed care and special attention. The location was excellent - in a main plaza- easy walking distance to excellent restaurants and artesanías. My favorite business shared space with the hotel: Santa Clara ice cream and coffee. Cute tables out front for outdoor dining and people watching. Starbucks on the other side - easy morning coffee outside your bedroom. Room had mini-fridge -a nice convenience not always found in Mexican hotels.

Rooms had no coffee makers (Starbucks important!) and wifi in our room was spotty. Large central sitting areas outside the rooms had much better service so we needed to leave the room for best service. No elevator but Santos was ready and able to help with luggage- always with a smile.The staff was very helpful with arranging transportation to Progreso beach.

Great location. Nice staff. Thank you Santos and Luciano!!!

Beautiful building, from 1901, but it needs some maintenance (walls and floors)

It was centrally located AND OLD WORLD CHARM.

It was a little worn.

Good price and location, nice clean hotel

no ice

The hotel is a beautiful historic building, situated on a small city park surrounded by other historic buildings, great restaurants and shopping.

The hotel is such a beautiful building, 121 years old. It would be nice to see some restoration to some of the rooms. of our two rooms, the suite was beautifully maintained while room 208 needed some carefully done repairs

The Gran Hotel is like stepping back in time to another era, without any pretentiousness. If you look closely she’s an aging beauty and you can see the cracks in the ceiling and the old carpeting. Never mind that—it only adds to the experience in my opinion. Extremely centrally located with huge bedrooms and huge beds, our stay with 3 adults and 2 kids was very comfortable. To add to it all, there’s a Starbucks attached to the hotel, an ice cream parlor, and a nightly craft fair outside. Just perfect!

Nothing to add

Great staff . Nice room . Nice atmosphere .

Breakfast not included . Small bathroom

the best part besides the amazing location and beautiful antiques was the staff who went above and beyond to make my stay the best part of my trip. I’ll be back

nothing everything was on point

Beautiful old world colonial hotel, with high ceilings and stunning floors. Centrally located.

No breakfast.

Location and vibe! Very comfortable beds good air conditioning!

A bit noisy in the evening and bathroom could use a bir of renovation!