The house was really nice. Everything was clean. The house was everything we needed. Diana was great. We enjoyed our stay.

The house was filthy. Both VRBO and the property management company were very difficult to deal with. We could not get into the house until 5 pm, when we did get in the house was filthy. Hair in pool, hair in beds, mold in showers, no cushions on outdoor furniture, rust in the pool. It is old and warn out. It is not new. The club house does not have food or drink and is small. Our family has been coming down to Kissimmee for 9 years and has stayed at beautiful resorts, Reunion, Solara, Sonoma…. All great resorts. We couldn’t use the pool for two days because of chunks of hair and dirty conditions. Cancel if you have reserved here. Do not stay here. They refused to give us any money back and sent tow truck company and attempted to have one of our vehicles towed… had to pay 125.00 to stop them. The tow truck companies work with property management to make money. DO NOT STAY HERE! Lots of other resorts to choose from.

Cancelled hours before the stay. The claim was that there was water damage. I had had medical supplies shipped to the address and when I went there to get them there was clearly no water damage, there was a large group of people having a party. I received no notifications from VRBO. I only found out when I went in to look for check-in instructions. I still haven’t received my refund 5 days later, and I believe I should be given additional compensation, as I had to scramble to find another place to stay with my 80 year old parents (we were celebrating my mom’s birthday) late at night. We were not able to get use of a pool for our stay as we had hoped. I would not only never rent this property again, I would never use VRBO again. Other rental services are better and safer.

Great property. No wash cloths, just hand towels and regular towels. Would appreciate getting house door codes a little sooner than 4pm move-in day - need to communicate with many people in 12 BR house. Could use a little more proactive coordinating of how to deal with gated community front gate access.