Good place at reasonable price. Really good food. Breakfast 5 dollar charge is well worth the cost

My furniture was dusty ,no bag in ice bucket the glasses for the ice were dirty. Ice machine was broke had to goto next floor to get ice.dirty dishes hidden in a corner left in a door way next to the elevator. Took 2x to call for extra pillows and the bed was uncomfortable. Staff at check in wasnt that welcoming.

The property was in excellent repair and scenic.

Great hotel and great stay

Great hotel and great stay

There was a small issue with the air conditioner not working, however, staff immediately found a resolution. Very happy with my stay

This hotel's owners should not be allowed to take advantage of unsuspecting out-of-town travelers. The rooms are filthy, smelling of mold, and musty old carpets. The lobby, hallways, and the whole building is dated with extremely tired old decor. The furniture, carpet, and drapes are filthy. Extremely loud AC units blowing warm air. Rooms are damp and dirty. Checked in and realized there was no way I could spend the night in this hotel from hell, I immediately returned the key but the manager refused to provide a refund even though I did not use the room.

Property was good the lady who checked us in gray eyes red hair was amazing like absolutely amazing. The breakfast was terrible. My room the sofa bed was broken so first night my daughter slept in chair the ac was warm in both rooms so it was really uncomfortable but other than that hotel good

First room A/C didn’t work and was dirty. We were moved to another room and it was better. Staff in restaurant was rude. We left without eating there. If in the area again, we will not stay there.

First room A/C didn’t work and was dirty. We were moved to another room and it was better. Staff in restaurant was rude. We left without eating there. If in the area again, we will not stay there.

This hotel was excellent especially for the price. The bed was the softest I’ve ever had at a hotel, large tv, has dining, pool/hot tub. Pool area is very busy though, tons of families there. Lots of dining and shopping within a mile. We didn’t make it to the “beach” but they said it was about 5 mins away. They were able to accommodate our early check in and later check out.

This hotel was excellent especially for the price. The bed was the softest I’ve ever had at a hotel, large tv, has dining, pool/hot tub. Pool area is very busy though, tons of families there. Lots of dining and shopping within a mile. We didn’t make it to the “beach” but they said it was about 5 mins away. They were able to accommodate our early check in and later check out.

I had to switch rooms because it was so dirty, dusty, and blotted stains on the bed sheets. The vents were dusty and coated. I asked for a new room and I was given one. The second room, the a/c wasn’t working well and after I showered when I took the towel off the bar the whole metal/plastic bar fell off the wall and struck my foot. Caused me to bleed and bruise. Never got a follow up from the GM like promised. I was given the night for free but that isn’t enough - the place should be CLEAN, it’s a hotel and with that comes trust that I will be comfortable. When I called to tell the front desk about the bleeding foot incident, they sent up a maintenance guy who told me they are in between cleaning staff! He also admitted my a/c was not functional. Still want someone to reach out to me. I shouldn’t be promised something and it not happen. This is not like Hilton at all. On my way back from Chicago, I was getting tired and needed another hotel 3 days later and reluctantly stayed about another DoubleTree in Youngstown, OH. WONDERFUL experience. So I blame the management staff in Westlake OH. You need to take care of your product

I had to switch rooms because it was so dirty, dusty, and blotted stains on the bed sheets. The vents were dusty and coated. I asked for a new room and I was given one. The second room, the a/c wasn’t working well and after I showered when I took the towel off the bar the whole metal/plastic bar fell off the wall and struck my foot. Caused me to bleed and bruise. Never got a follow up from the GM like promised. I was given the night for free but that isn’t enough - the place should be CLEAN, it’s a hotel and with that comes trust that I will be comfortable. When I called to tell the front desk about the bleeding foot incident, they sent up a maintenance guy who told me they are in between cleaning staff! He also admitted my a/c was not functional. Still want someone to reach out to me. I shouldn’t be promised something and it not happen. This is not like Hilton at all. On my way back from Chicago, I was getting tired and needed another hotel 3 days later and reluctantly stayed about another DoubleTree in Youngstown, OH. WONDERFUL experience. So I blame the management staff in Westlake OH. You need to take care of your product

We stayed there this past weekend for our anniversary for the night. The location was great next to crocker park. However I wouldn't recommend this hotel to anyone! When we arrived around 5 to check-in we were told our room was not ready yet. I originally booked a king size room and instead we got a double queen room. Never once did the staff apologize. When we got to our room the bathroom shower was dirty you could see footprints still in the tub and the room had a musty smell to it. We left around 6 to head over to crocker park we didn't get back to our room until after 1 in the morning. We checked out around 9:45 the next morning. When we got home we noticed we had ants all in our shopping bags and our overnight bag. I've called the hotel several times and no one will get back to me regarding the issues we had at our stay. I wouldn't recommend this place to anyone the staff is rude, it's not clean. This is not like any other Hilton we have stayed at.

We stayed there this past weekend for our anniversary for the night. The location was great next to crocker park. However I wouldn't recommend this hotel to anyone! When we arrived around 5 to check-in we were told our room was not ready yet. I originally booked a king size room and instead we got a double queen room. Never once did the staff apologize. When we got to our room the bathroom shower was dirty you could see footprints still in the tub and the room had a musty smell to it. We left around 6 to head over to crocker park we didn't get back to our room until after 1 in the morning. We checked out around 9:45 the next morning. When we got home we noticed we had ants all in our shopping bags and our overnight bag. I've called the hotel several times and no one will get back to me regarding the issues we had at our stay. I wouldn't recommend this place to anyone the staff is rude, it's not clean. This is not like any other Hilton we have stayed at.

It was too far from Cleveland clinic. Things broke in the room like the towel rack just when taking a towel off

It was too far from Cleveland clinic. Things broke in the room like the towel rack just when taking a towel off

I stayed for two weeks, within that two weeks, I had to do laundry. I visited the bar and got $10 in quarters. After washing my clothes using $5 worth of quarters, I left the other $5 worth of quarters on the dresser when leaving for work the following day! Upon returning to my room (205) the money was gone. More importantly, the room had mold on the walls and I was forced to return home early after developing shortness of breath and dizziness. Not sure if the mold contributed to that but it wasn’t worth the $1600 I spent to stay there the two weeks.

great staff.

great staff.

The housekeeping staff didn’t appear to care about the property. They didn’t clean our room and the main bathroom in the lobby didn’t have soap or paper towels and some of the stalls didn’t even have toilet paper.

Checked in around 2am. Had hooligans across the hall loudly bang on our door 4 times in an row and put their thumb over the peephole. Immediately requested security to escort me and my girlfriend out. Felt my safety was in jeapordy.

The housekeeping staff didn’t appear to care about the property. They didn’t clean our room and the main bathroom in the lobby didn’t have soap or paper towels and some of the stalls didn’t even have toilet paper.

Power wash needed on entrance area, lobby carpets are stained, elevator was out of order, chair in 463 should be thrown out, no shampoo, conditioner, shower gel or lotion, just a very shabby place!

Power wash needed on entrance area, lobby carpets are stained, elevator was out of order, chair in 463 should be thrown out, no shampoo, conditioner, shower gel or lotion, just a very shabby place!

Hello I will call customer service soon about what happened to me on my birthday vacation at this hotel rude ghetto workers don’t respect your privacy room wasn’t clean good I had to wipe stuff down I had to ask for free cookies that you supposed to get when you check in house keepers petting guest dogs then go back to touching sheets and towels without washing hands from touching dog who been outside that’s not right she should have pet the dog washed her hands then work or she just should have kept working and didn’t touch the dog then hotel has five floors with ice machine but only one machine work which is on first floor and my room was on fourth floor

Beautiful atrium with pool. Great breakfast buffet. Clean and comfy.

Hello I will call customer service soon about what happened to me on my birthday vacation at this hotel rude ghetto workers don’t respect your privacy room wasn’t clean good I had to wipe stuff down I had to ask for free cookies that you supposed to get when you check in house keepers petting guest dogs then go back to touching sheets and towels without washing hands from touching dog who been outside that’s not right she should have pet the dog washed her hands then work or she just should have kept working and didn’t touch the dog then hotel has five floors with ice machine but only one machine work which is on first floor and my room was on fourth floor

Beautiful atrium with pool. Great breakfast buffet. Clean and comfy.

Some stranger somehow was able to walk into my after the door was secured. This shouldn't be able to happen. Evidently the front desk person gave out my room x 2. I know this because when I tried to re-enter my room the key didn't work like it did the first time.

Great place to stay. Excellent staff, common area and rooms. Room was spacious and well decorated..everything you need in one location. I could live there. Thanks