Some staff need to improve their behaviour while dealing with the guests. While working at hotel reception desk, they should always be polite while talking to guests.

A

The room was clean but had bare bones minimum soap and shampoo items. These were below average for the price paid for the room.

The room was clean but had bare bones minimum soap and shampoo items. These were below average for the price paid for the room.

I was surprised when we found clothes left in the closet but understood the error what I still can't believe is the dirty sock left in plain sight on the chair. The rest of our stay was good but I expect more of IHG.

I was surprised when we found clothes left in the closet but understood the error what I still can't believe is the dirty sock left in plain sight on the chair. The rest of our stay was good but I expect more of IHG.

The location is great for us! Near Burlington and near my daughter.

Great stay.

Great stay.

The bed was very comfortable and the room was overall mostly clean. Very spacious and came with a fridge and microwave. Some downsides though. The room smelled kind of musty (maybe the carpet?) and the air conditioner I think needs to be cleaned; the vents looked very very dusty. Looked like there was mold around the outlet for the AC, or something black. The trash wasn’t taken out in the bathroom from previous guests and some surfaces should have been wiped down (had sticky stuff on it that got on my kindle…). Just seems like the room needed a little bit more of a thorough cleaning even though it was MOSTLY fine. And they only put one bath towel in the room even though I was staying in a KING room with my boyfriend. The continental breakfast was nice and it was very quiet during the entire stay. Plenty of parking. Staff was very friendly.

The bed was very comfortable and the room was overall mostly clean. Very spacious and came with a fridge and microwave. Some downsides though. The room smelled kind of musty (maybe the carpet?) and the air conditioner I think needs to be cleaned; the vents looked very very dusty. Looked like there was mold around the outlet for the AC, or something black. The trash wasn’t taken out in the bathroom from previous guests and some surfaces should have been wiped down (had sticky stuff on it that got on my kindle…). Just seems like the room needed a little bit more of a thorough cleaning even though it was MOSTLY fine. And they only put one bath towel in the room even though I was staying in a KING room with my boyfriend. The continental breakfast was nice and it was very quiet during the entire stay. Plenty of parking. Staff was very friendly.

Bed comfortable but room very dated & fairly dirty

Bed comfortable but room very dated & fairly dirty

Really good place, breakfast incredible, staff so kind and really nice, we loved it!

Really good place, breakfast incredible, staff so kind and really nice, we loved it!

Good

The room was clean. It had a big bathroom. We enjoyed the breakfast.

The room was clean. It had a big bathroom. We enjoyed the breakfast.

Perfectly located for the sights we wanted to visit. Staff was very friendly and said hello whenever they saw you. I will stay here again.

Perfectly located for the sights we wanted to visit. Staff was very friendly and said hello whenever they saw you. I will stay here again.

Everything was great except the elevator to the 5th floor was broken.

Everything was great except the elevator to the 5th floor was broken.

Cozy and clean hotel, not too far from the heart of Burlington!

Cozy and clean hotel, not too far from the heart of Burlington!

Staff was very nice, helpful and very welcoming!

Staff was very nice, helpful and very welcoming!

I’ve stayed in lots of Burlington hotels but will be back to this one. Friendly staff, excellent hotel breakfast. Free parking.

I’ve stayed in lots of Burlington hotels but will be back to this one. Friendly staff, excellent hotel breakfast. Free parking.

I have stayed in many hotels throughout the world, from no stars to 5 stars. I was struck by both the warmth and professionalism exhibited by EVERY staff member I encountered during my 5 day stay. I was impressed by the delicious breakfast offerings, which is very difficult to maintain for such a large group of clients. The front desk concierges made one feel cared for, which is key to the weary traveler. Even the General Manager was helpful, gracious and attentive. So often in other hotels they are aloof and keep to themselves, but the GM of this Holiday Inn was one of my 2 favorite ever, and the other Hotel was the Connaught in London. I honestly felt I was staying with a welcoming family. Thank you.

I have stayed in many hotels throughout the world, from no stars to 5 stars. I was struck by both the warmth and professionalism exhibited by EVERY staff member I encountered during my 5 day stay. I was impressed by the delicious breakfast offerings, which is very difficult to maintain for such a large group of clients. The front desk concierges made one feel cared for, which is key to the weary traveler. Even the General Manager was helpful, gracious and attentive. So often in other hotels they are aloof and keep to themselves, but the GM of this Holiday Inn was one of my 2 favorite ever, and the other Hotel was the Connaught in London. I honestly felt I was staying with a welcoming family. Thank you.

All everything good

All everything good