Everyone of the employees with which we had dealings was gracious, helpful, and professional. This trip was during a city-wide hotel workers union strike which caused some inconveniences. That being said, the service of the remaining hotel staff was as good as anyone could want.

My stay was very pleasant. I upgraded to a corner room with a view of the city and it was well worth it. The room was very nice as well as the lobby. The staff was very friendly and helpful. The property is located within walking distance of many restaurants and pubs. I would stay here again and highly recommend it to anyone.

We stayed on the 23rd floor in a corner room with an amazing view. It was absolutely perfectly

We stayed on the 23rd floor in a corner room with an amazing view. It was absolutely perfectly

Very good

Very good

There was a conference group when I arrived, and the members of that conference were loud and obnoxious and made my stay bad from the beginning. I thought I was on a nonsmoking floor but I could smell smoke often in the room and hall. The restaurant staff was mostly very good. The lounge upstairs stopped serving food annoyingly early and the kitchen closing did not show up on the website. Nice servers, however. The guy who checked me out, John, was quite rude. I had a question about my invoice because it did not clearly show the 30-dollar-a-day credit I was supposed to receive. and he did not explain it well and when I asked for clarification he got hostile. I am hearing impaired and I asked him not to interrupt me when I spoke but he did it continually and I was offended as a disabled person. Because of him and some other reasons I will not likely stay here again even though I know I will be back in the city for several days in 2025. You don't seem to want my business anyway.

There was a conference group when I arrived, and the members of that conference were loud and obnoxious and made my stay bad from the beginning. I thought I was on a nonsmoking floor but I could smell smoke often in the room and hall. The restaurant staff was mostly very good. The lounge upstairs stopped serving food annoyingly early and the kitchen closing did not show up on the website. Nice servers, however. The guy who checked me out, John, was quite rude. I had a question about my invoice because it did not clearly show the 30-dollar-a-day credit I was supposed to receive. and he did not explain it well and when I asked for clarification he got hostile. I am hearing impaired and I asked him not to interrupt me when I spoke but he did it continually and I was offended as a disabled person. Because of him and some other reasons I will not likely stay here again even though I know I will be back in the city for several days in 2025. You don't seem to want my business anyway.