Good

Good

The location was perfect to experience Windhoek and the modern facilities and friendly and helpful staff were appreciated on our first trip to an African country.

The location was perfect to experience Windhoek and the modern facilities and friendly and helpful staff were appreciated on our first trip to an African country.

All staff were friendly and helpful. We arrived late and left early - the hotel helped to arrange morning transportation for us on short notice and everything went as arranged, even last minute.

All staff were friendly and helpful. We arrived late and left early - the hotel helped to arrange morning transportation for us on short notice and everything went as arranged, even last minute.

The lifts were not working. This was a huge inconvenience. You fumigated. You fumigated the first floor yet it was clear the chemicals and smell would protrude throughout the hotel as it indeed did. You did this so as to save money from having to close at all. Koekoe was excellent in her service and very nice. The noise from outside was remarkably loud and overbearing.

The lifts were not working. This was a huge inconvenience. You fumigated. You fumigated the first floor yet it was clear the chemicals and smell would protrude throughout the hotel as it indeed did. You did this so as to save money from having to close at all. Koekoe was excellent in her service and very nice. The noise from outside was remarkably loud and overbearing.

This property is central to Windhoek; in fact when I put “Windhoek” into my Google maps, it ends up a block away from the hotel. The food on the roof is just a touch better than the fantastic view. The staff is very nice and accommodating. Every museum is within walking distance. The wifi works better than most places in Namibia and the room is temperature controlled. There is absolutely nothing negative to stare about my stay at this hotel.

Check-in was easy. Transportation from the hotel was easy.

AC didn’t work properly, and after pointing out several times they didn’t fix it

AC didn’t work properly, and after pointing out several times they didn’t fix it

Check-in was easy. Transportation from the hotel was easy.

Avani is a nice hotel in the city center. We enjoyed the room and facilities, but the service and the staff gave us poor service. At check in we ordered a transfer to the airport for the next day, and confirmed this the day after. The staff told us everything was fine, but seem distressed and unfocused. When we were leaving for the airport there was no transfer arranged for us - and they were blaming us for not booking it in the correct way. We had to book a transfer our self last minute and nearly missed our flight. The staff was unable to help us and just ran around looking confused.

Avani is a nice hotel in the city center. We enjoyed the room and facilities, but the service and the staff gave us poor service. At check in we ordered a transfer to the airport for the next day, and confirmed this the day after. The staff told us everything was fine, but seem distressed and unfocused. When we were leaving for the airport there was no transfer arranged for us - and they were blaming us for not booking it in the correct way. We had to book a transfer our self last minute and nearly missed our flight. The staff was unable to help us and just ran around looking confused.

Very good location and facilities. Nice buffet for breakfast and dinner

Very good location and facilities. Nice buffet for breakfast and dinner

We loved this place. Very modern hotel, great food and drink options.

We loved this place. Very modern hotel, great food and drink options.

Very good for business and holidays

Very good for business and holidays

Shower door was broken.

Shower door was broken.

Friendly staff, a great roof bar, and convenient for walking Windhoek.

Friendly staff, a great roof bar, and convenient for walking Windhoek.

What I Liked was the staff's ability to compensate for my mishandled room reservation. I liked the staff and breakfast buffet very much. I liked the three dining restaurants within the hotel. I liked that the mall was connected to the hotel. I liked the convience and central location of the hotel as well. What I didn't like was that my hotel reservation from expedia for the Presidential Suite was not honored even though I reserved it four months prior to my stay. I also didn't like that every room had an issue such as door or phone not properly. I also didn't like having to keep requesting face towels for the room daily (even after the room clean).

What I Liked was the staff's ability to compensate for my mishandled room reservation. I liked the staff and breakfast buffet very much. I liked the three dining restaurants within the hotel. I liked that the mall was connected to the hotel. I liked the convience and central location of the hotel as well. What I didn't like was that my hotel reservation from expedia for the Presidential Suite was not honored even though I reserved it four months prior to my stay. I also didn't like that every room had an issue such as door or phone not properly. I also didn't like having to keep requesting face towels for the room daily (even after the room clean).

Property is perfectly located in heart of the city, where businesses are located. Ideal for people watching yet very peaceful. There is a mall attached the to the hotel so there is a number of activities there. At night, the area is peacefully quiet, with a couple of social lounges area within walking distance.

Property is perfectly located in heart of the city, where businesses are located. Ideal for people watching yet very peaceful. There is a mall attached the to the hotel so there is a number of activities there. At night, the area is peacefully quiet, with a couple of social lounges area within walking distance.

Great central location

Great central location

Convenient location. Friendly staff.