The reception staffs should know what they are doing and deliver a better service.

Great location amazing beach views, pool wasn't heated which was disappointing. Breakfast was nice had enough options. In the area prob the best hotel especially if you spent a little more and get a larger room it's definitely worth it! Will be back!

Pillows not great and the bed was uncomfortable. Otherwise we enjoyed our stay. ALL staff were just lovely, very friendly and helpful.

Great

North Beach is great and the Novotel is right by it. Great trip.

Great beds, perfect and view big room

Great beds, perfect and view big room

What a lovely place to stay for a few days.

Excellent service. The lady that checked us in was very pleasant.

Excellent service. The lady that checked us in was very pleasant.

Sobclose to the beach.

Sobclose to the beach.

The view was magnificent but the mattress terrible

Good

The view was magnificent but the mattress terrible

Lovely area close to beach and great walking and lots of eating places. only disappoint was the late night room service, ordered chicken and cheese toasted sandwiches, very pricey at $41.00 and used plastic cheese and cheap chicken sliced meat very disappointing

Good

Lovely area close to beach and great walking and lots of eating places. only disappoint was the late night room service, ordered chicken and cheese toasted sandwiches, very pricey at $41.00 and used plastic cheese and cheap chicken sliced meat very disappointing

All the staff of front desk were absolutely fantastic especially Carl. The hotel has fantastic view with an amazing restaurant.

All the staff of front desk were absolutely fantastic especially Carl. The hotel has fantastic view with an amazing restaurant.

Overall extremely happy

Overall extremely happy

The room was lovely and comfortable, and the bathroom had a great shower. The only complaint about the room was that the fridge made a weird clicking noise throughout the night. Our main issue with our stay was the lack of friendly service at check-in, as the man didn't tell us about the hotel's facilities or even seemed interested in talking to us. The young woman who served us at the bar that night was equally flat in her customer service. Thankfully, the lady checking us out the next day was friendly and conversational. It would also be helpful to know the price of parking your car at the hotel when you're booking, as we were blindsided by the cost when checking in.

The room was lovely and comfortable, and the bathroom had a great shower. The only complaint about the room was that the fridge made a weird clicking noise throughout the night. Our main issue with our stay was the lack of friendly service at check-in, as the man didn't tell us about the hotel's facilities or even seemed interested in talking to us. The young woman who served us at the bar that night was equally flat in her customer service. Thankfully, the lady checking us out the next day was friendly and conversational. It would also be helpful to know the price of parking your car at the hotel when you're booking, as we were blindsided by the cost when checking in.

Excellent

Excellent

Great location and great staff

Great location and great staff

Great weekend escape with all you could ask for. Rooms were excellent, as with the service. Will stay again

Great weekend escape with all you could ask for. Rooms were excellent, as with the service. Will stay again

Disappointed with the Novotel on this occasion. After staying numerous times before with no issues I arrived at 9pm for my stay to be told there was no booking even though I had the confirmation in my hand, then after some looking around on their system they found the booking stating a system error. No real apologies. Bed was super comfy and room was great. Next morning I was unable to have a shower as there was no hot water, so no shower before a day of meetings. I advised the front desk and there was no support, no offer of using a shower in another room or anything. Very disappointing stay this time.

Disappointed with the Novotel on this occasion. After staying numerous times before with no issues I arrived at 9pm for my stay to be told there was no booking even though I had the confirmation in my hand, then after some looking around on their system they found the booking stating a system error. No real apologies. Bed was super comfy and room was great. Next morning I was unable to have a shower as there was no hot water, so no shower before a day of meetings. I advised the front desk and there was no support, no offer of using a shower in another room or anything. Very disappointing stay this time.