Good

Had an amazing 2 day stay in Prague , Hilton Old Town was a perfect place to have a base

Friendly and welcoming staff. The hotel is well situated in Old Town with easy walking distance to pretty much everything in and around the city centre. The hotel itself is well maintained and has a luxurious feel throughout, including the room. Cannot comment on the other hotel facilities such as the restaurant, as we spent days out from morning to evening taking in all Prague has to offer. A great place to stay to enjoy visiting Prague, will stay again in the future.

The hotel was wonderful, but they need to train their check-in/out staff better! The gentlemen checking us in, demanded my passport, which was in my backpack, which was in the car, which was in the parking garage. I explained that we’ve been traveling all over Europe for three months and never had a hotel that required a passport as my American drivers license, always sufficed. He refused to check us in until I offered an electronic copy of my passport on my phone. During our checkout, the young lady tried to charge me for our room again, which was already prepaid before we checked in. She kept arguing with me that it wasn’t and finally she called the reservation office and they confirmed that it was prepaid. She admitted her mistake and only charged me for the hotel city tax. If I had not pushed the issue, she would’ve charged my card again and then I would’ve been required to request a refund for the overcharge. The room was very comfortable, the air conditioner worked very well, and the breakfast buffet had a wonderful selection to include made to order omelettes and eggs.

Very very good place and position.

Very very good place and position.

The hotel was wonderful, but they need to train their check-in/out staff better! The gentlemen checking us in, demanded my passport, which was in my backpack, which was in the car, which was in the parking garage. I explained that we’ve been traveling all over Europe for three months and never had a hotel that required a passport as my American drivers license, always sufficed. He refused to check us in until I offered an electronic copy of my passport on my phone. During our checkout, the young lady tried to charge me for our room again, which was already prepaid before we checked in. She kept arguing with me that it wasn’t and finally she called the reservation office and they confirmed that it was prepaid. She admitted her mistake and only charged me for the hotel city tax. If I had not pushed the issue, she would’ve charged my card again and then I would’ve been required to request a refund for the overcharge. The room was very comfortable, the air conditioner worked very well, and the breakfast buffet had a wonderful selection to include made to order omelettes and eggs.

Our flight was diverted and we ended up at the hotel later than anticipated (8hrs) only to be met by Haythem who couldn’t have been more understanding and friendly to us, thank you so much for making our stay so enjoyable with your hospitality

Our flight was diverted and we ended up at the hotel later than anticipated (8hrs) only to be met by Haythem who couldn’t have been more understanding and friendly to us, thank you so much for making our stay so enjoyable with your hospitality

Nice staff

Nice staff

Luxury hotel, affordable price and great location

Luxury hotel, affordable price and great location

Very welcoming on arrival, great facilities, the pool was lovely. Rooms comfortable and clean. Would highly recommend.

Very welcoming on arrival, great facilities, the pool was lovely. Rooms comfortable and clean. Would highly recommend.

Top hotel

Top hotel

This was the cleanest hotel in which I’ve ever stayed in the world. We are so fortunate to have found rooms. Travelling here with two teenage boys we all got great sleep. I would give this 6 stars out of five because of the location, cleanliness, comfort of the beds, shower pressure and breakfast. And there was no noise at night like in the middle of old town. Being a titanium elite at Marriott I’ve stayed at many hotels. Never like this. A true diamond in old town Prague!

This was the cleanest hotel in which I’ve ever stayed in the world. We are so fortunate to have found rooms. Travelling here with two teenage boys we all got great sleep. I would give this 6 stars out of five because of the location, cleanliness, comfort of the beds, shower pressure and breakfast. And there was no noise at night like in the middle of old town. Being a titanium elite at Marriott I’ve stayed at many hotels. Never like this. A true diamond in old town Prague!

Staff very friendly and location excellent but the whole place needs an upgrade at this price. Everywhere is too warm, including room when AC on cold. Gym unbearably so. Not a place to come back to

Staff very friendly and location excellent but the whole place needs an upgrade at this price. Everywhere is too warm, including room when AC on cold. Gym unbearably so. Not a place to come back to

Great location!

Great location!

I needed to check out an hour past normal time... They wanted me to pay 25 euros.

I needed to check out an hour past normal time... They wanted me to pay 25 euros.

Poor Air conditioning, otherwise everything was excellent!

Poor Air conditioning, otherwise everything was excellent!

Expected the hotel and room to meet the expectation of much-better-than--average-hotel, but was still pleasantly suprised. A good quality hotel, though perhaps not luxorious enough for the really rich ppl.

Expected the hotel and room to meet the expectation of much-better-than--average-hotel, but was still pleasantly suprised. A good quality hotel, though perhaps not luxorious enough for the really rich ppl.

The Hilton in Old Town was a great location and so clean and comfortable! Just a note the restaurant was not as wonderful and welcoming but the hotel was top notch!

The Hilton in Old Town was a great location and so clean and comfortable! Just a note the restaurant was not as wonderful and welcoming but the hotel was top notch!

Extremely welcoming and helpful staffs. Room was very clean with very pleasant oblutions available in the bathroom. Quiet room.