Phone didnt work in room. They came up to check it and basically said im out of luck. Getting out of parking lot was a nightmare as the key to lift the arm was never working. Security Guard had to help us get out of parking lot. Elevator buttons didnt work as they should.

When we arrived they had gave our room that i paid for. They didnt have pillows or blankets for the extra beds. The only good thing they did give us an extra room. No sheets no pillows for the pull out bed. Heaters didnt work. Balcony doors didnt close ad bathroom trash was full. Other then that was ok. Breakfast was okay.

When we arrived they had gave our room that i paid for. They didnt have pillows or blankets for the extra beds. The only good thing they did give us an extra room. No sheets no pillows for the pull out bed. Heaters didnt work. Balcony doors didnt close ad bathroom trash was full. Other then that was ok. Breakfast was okay.

The rooms are in need of updating and a deep clean. Carpets are dirty.

The rooms are in need of updating and a deep clean. Carpets are dirty.

The heat didn't work! We ended up having to change rooms and the other one was that good. I had already booked our next trip to California and already made res. with Embassy Suites. HOPE it will be fixed by then.

The heat didn't work! We ended up having to change rooms and the other one was that good. I had already booked our next trip to California and already made res. with Embassy Suites. HOPE it will be fixed by then.

Rooms are a bit dated. The size is great but the room smelled moldy. Also only one elevator worked at the time so it took forever to get out of the hotel. Staff is super nice. Lobby is nice.

Rooms are a bit dated. The size is great but the room smelled moldy. Also only one elevator worked at the time so it took forever to get out of the hotel. Staff is super nice. Lobby is nice.

Room was run down furniture was in bad repair . Shower tub had paint chipping off! the grout around the tile was moldy! At breakfast there was a omelette bar coffee and juice, toast or bagel, but no fresh fruit, no potatoes, no bacon, no oatmeal. The female omelette cook… rude as hell! Terrible stay. We did Text the hotel about negative issues. No response. By posting here we can only hope no one else is treated to this low standard hotel. Motel 6 and McDonald’s would be better. Do yourself a favor, don’t waste your hard earned money and stay here!

1. Both Smoke detectors were broken and hanging from the ceiling. Even after notifying the front desk, no repair or room change was done. 2. All rooms have no control over temperature. My kids were cold and the heater did not function. Only option was to turn off the vent. Hotel received numerous complaints but nothing was done. 3. No answer to any phone calls to front desk, house keeping, nothing. Had to walk downstairs to request blanket and pillows for my kids. Still wasn’t enough as the rooms were cold due to heater not working. What kind of crap hotel is this?

Room was run down furniture was in bad repair . Shower tub had paint chipping off! the grout around the tile was moldy! At breakfast there was a omelette bar coffee and juice, toast or bagel, but no fresh fruit, no potatoes, no bacon, no oatmeal. The female omelette cook… rude as hell! Terrible stay. We did Text the hotel about negative issues. No response. By posting here we can only hope no one else is treated to this low standard hotel. Motel 6 and McDonald’s would be better. Do yourself a favor, don’t waste your hard earned money and stay here!

1. Both Smoke detectors were broken and hanging from the ceiling. Even after notifying the front desk, no repair or room change was done. 2. All rooms have no control over temperature. My kids were cold and the heater did not function. Only option was to turn off the vent. Hotel received numerous complaints but nothing was done. 3. No answer to any phone calls to front desk, house keeping, nothing. Had to walk downstairs to request blanket and pillows for my kids. Still wasn’t enough as the rooms were cold due to heater not working. What kind of crap hotel is this?

Unfortunately lots of things in poor repair including elevators and ice machines just basic stuff like that. TVs out dated 1 remote for 2 TVs in different rooms. Towels and basic soap, shampoo, lotion stocked very low. We were able to look past things being outdated and in poor repair. What is inexcusable is at 11pm children running down the hall stomping loudly with no parental supervision so much so I had to get out of bed and go outside my room and stare at the children for them to stop. But wait it gets worse. Young adults having a party on same floor so lots of in and out foot traffic I was young once so try to deal with things but then at 130am one of the party goes is in the hallway in front of our room on his hands and knees throwing up uncontrollably for 10 mins at least I text the number for guest service no response call down to the front desk no answer. Extremely disappointing we could not go back to sleep due to all the commotion and nonsense completely unacceptable

The elevators didn’t work. The AC didn’t work. Holes in the drywall around the hotel. Mould growing in the bathroom. Breakfast was disgusting. To top it off we booked the 930am airport shuttle. Front desk told us to be early as the shuttle left at 930, at 945 I inquired when we were leaving and was told they had no idea as the shuttle driver was in a meeting. So we ordered ourselves an Uber. This hotel needs new management and a lot of tlc.

Unfortunately lots of things in poor repair including elevators and ice machines just basic stuff like that. TVs out dated 1 remote for 2 TVs in different rooms. Towels and basic soap, shampoo, lotion stocked very low. We were able to look past things being outdated and in poor repair. What is inexcusable is at 11pm children running down the hall stomping loudly with no parental supervision so much so I had to get out of bed and go outside my room and stare at the children for them to stop. But wait it gets worse. Young adults having a party on same floor so lots of in and out foot traffic I was young once so try to deal with things but then at 130am one of the party goes is in the hallway in front of our room on his hands and knees throwing up uncontrollably for 10 mins at least I text the number for guest service no response call down to the front desk no answer. Extremely disappointing we could not go back to sleep due to all the commotion and nonsense completely unacceptable

When checking in on 11/01, the heating system issue was not disclosed. The heating system was not operating in all the hotel rooms and it was extremely cold to the point I asked for extra blankets and a space heater. Unfortunately, the space heaters were not available. Due to the extreme cold room my family and I were in, I requested a credit for one night. However, I would like to request further compensation for the inconvenience. Sincerely, Alicia Lacey Oha

When checking in on 11/01, the heating system issue was not disclosed. The heating system was not operating in all the hotel rooms and it was extremely cold to the point I asked for extra blankets and a space heater. Unfortunately, the space heaters were not available. Due to the extreme cold room my family and I were in, I requested a credit for one night. However, I would like to request further compensation for the inconvenience. Sincerely, Alicia Lacey Oha

The room was gross! Pulled out the sofa bed and the mattress was covered in mold. This should be illegal.

The room was gross! Pulled out the sofa bed and the mattress was covered in mold. This should be illegal.

The room was some what clean, there was stains in wall dirty floors, the room was really hot, there was no ac so the room was at 72 all the time. The sofa bed was old and no padding they also didn’t have blankets for it, I had to ask for them. The blankets were not change the 3 days I stay.

The room was some what clean, there was stains in wall dirty floors, the room was really hot, there was no ac so the room was at 72 all the time. The sofa bed was old and no padding they also didn’t have blankets for it, I had to ask for them. The blankets were not change the 3 days I stay.

The room smelled really stuffy. I couldn’t adjust the thermostat and it was freezing in the room.

The room smelled really stuffy. I couldn’t adjust the thermostat and it was freezing in the room.

Overall, it was good but not great. The room AC/Heater wasn't working properly. The thermostat wasn't working so the room wasn't at desired temperature. The sofa bed mattress needs replacing. The springs were about to burst through which was awful to lie on. On the 2nd night, I decided to just sleep on the couch without pulling out the bed. The Breakfast was good with made-to-ordered eggs. The Staff was friendly.

Overall, it was good but not great. The room AC/Heater wasn't working properly. The thermostat wasn't working so the room wasn't at desired temperature. The sofa bed mattress needs replacing. The springs were about to burst through which was awful to lie on. On the 2nd night, I decided to just sleep on the couch without pulling out the bed. The Breakfast was good with made-to-ordered eggs. The Staff was friendly.

Upon arriving at the hotel there was a big line of folks checking in and only 1 person available to check in, so the check in process was horrible, took about 30 minutes to check in. When I finally got the keys to the room, one key did not work, and the restroom did not have toilet paper.

Upon arriving at the hotel there was a big line of folks checking in and only 1 person available to check in, so the check in process was horrible, took about 30 minutes to check in. When I finally got the keys to the room, one key did not work, and the restroom did not have toilet paper.

Checking in webt fast & smooth. When I got to my room, I immediately knew that the A/C wasn't working. Maintenence guy came & looked & said that the A/C was working. I had to literally take a chair,stand on it w/ a piece of paper to show the guy that no air was blowing out of it. Not to mention the temperature kept rising from 71 to 79. I paid for a balcony room (cost extra), switched room. Desk guy said I'm going to switch you to a better room that cost more but won't charge you the extra. He said that the room also had the exact same balcony style as my original room. Transferred my belongings & my service animal to the other room to only find out that its a handicap room. The door didn't open when you pushed the handle down & try & keep these other people's dog from attacking my dog. Finally got the door to open by pushing thr handle up. Yes, the room was bigger but the extra money I spent for the balcony isnt what I got in this room. So extremely disappointed. I was going to a concert & didnt have time to change rooms AGAIN, as it literally took me 28 minutes to get into this room. If they're charging people that's handicapped extra for a handicap room they should be ashamed of themselves & giving a room to NON HANDICAP person is unacceptable. But overall the breakfast was great, the room was clean & will continue to recommend Embassy Suites.

Hotel needs a reno, furniture in rooms was scratched and old, front space of suite was dark without enough lamps, bathroom vanity was only partially installed, everything was additional cost without what was included being quality to start with. Evening reception was a few bowls of pita chips and hummus, plus some crudite, which was all gone before it was half over and never replenished. Made to order breakfast plus buffet the next morning was also lacking with nothing being replenished, lots of eggs but not in more than scrambled version, shortages of fresh fruit, less than decent pastries or other selection. Spoke to a Hilton employee who also stayed there that night and was next to me in line when I checked out. He asked me what I had thought, so I told him I was far less than impressed. He then went on in reply to tell me how awful he thought it was, how he felt any standard properties locally would have been better, that he thought it was far substandard, and then proceeded to lecture the front desk clerk on the deficiencies. Its a shame, because they know how to do better which for that location as far as the food was proven by the dinner I paid for there that night. It was decent. But of course it was additional, as one would expect it to be. The quality is not there with anything else.

Hotel needs a reno, furniture in rooms was scratched and old, front space of suite was dark without enough lamps, bathroom vanity was only partially installed, everything was additional cost without what was included being quality to start with. Evening reception was a few bowls of pita chips and hummus, plus some crudite, which was all gone before it was half over and never replenished. Made to order breakfast plus buffet the next morning was also lacking with nothing being replenished, lots of eggs but not in more than scrambled version, shortages of fresh fruit, less than decent pastries or other selection. Spoke to a Hilton employee who also stayed there that night and was next to me in line when I checked out. He asked me what I had thought, so I told him I was far less than impressed. He then went on in reply to tell me how awful he thought it was, how he felt any standard properties locally would have been better, that he thought it was far substandard, and then proceeded to lecture the front desk clerk on the deficiencies. Its a shame, because they know how to do better which for that location as far as the food was proven by the dinner I paid for there that night. It was decent. But of course it was additional, as one would expect it to be. The quality is not there with anything else.

Jacuzzi is broken and not in use. Rooms are old and run down. The hotel has had better days. It needs a makeover