Woke up found bed bugs on the pillow was not happy at all ended up leaving that morning would never stay there again

the staff were all excellent. our room was dirty, and the carpet smelled like animal pee. It was by the worst and most dirty room i have EVER stayed in. Really absolutley smelly and gross all over. We had roaches, a dead one poking out of the bathroom fan, just terrible state.

The rooms not clean

The AC need to work better. It took along time to get cold in the room other then that it was great

Horrible. We had to leave. Total drug den. The rooms were filthy, stains everywhere, tape over peep hole, burn marks all over furniture from cigarettes. Room reeked of smoke even though it was "non smoking". there was little lines all over the counters from people cutting up drugs. the feeling in that room was absolutely eerie. I was with my 6 year old and i had no choice but to leave at midnight and drive hours back home. Really disappointing. not to mention the security guard accidentally pepper sprayed me and the front desk lady.

This place is a dump. It's in a sketchy area with sketchy patrons. Jacuzzi had no bubbles, just hot water. Security is a nice touch - since it's so necessary. Tried to get 2 extra towels - housekeeping literally walked into our room and took other 2 towels before giving us 2 towels. It was like camping on skid row.

Hotel Stay Issues: 1. Internet and Telephone Outage: • The internet and landline telephone were not working in the room. • Reported the issue to the front desk, who confirmed they were already aware of the problem. 2. Room Cleanliness: • The bed sheets and towels in the room were stained. 3. Resolution Offered: • The front desk and Hotels.com representatives agreed to issue a credit for the 2-night stay on the condition that we checked out, did not use the beds or towels, and kept the room clean and untouched. • The front desk clerk sent a security guard to verify that the room was indeed untouched. Photos were taken as proof. • Both the front desk clerk and Hotels.com representative confirmed that the reservation was canceled due to hotel issues, and a credit would be issued to my credit card. 4. Checkout: • We checked out 30 minutes after checking in due to the issues encountered.

Hotel Stay Issues: 1. Internet and Telephone Outage: • The internet and landline telephone were not working in the room. • Reported the issue to the front desk, who confirmed they were already aware of the problem. 2. Room Cleanliness: • The bed sheets and towels in the room were stained. 3. Resolution Offered: • The front desk and Hotels.com representatives agreed to issue a credit for the 2-night stay on the condition that we checked out, did not use the beds or towels, and kept the room clean and untouched. • The front desk clerk sent a security guard to verify that the room was indeed untouched. Photos were taken as proof. • Both the front desk clerk and Hotels.com representative confirmed that the reservation was canceled due to hotel issues, and a credit would be issued to my credit card. 4. Checkout: • We checked out 30 minutes after checking in due to the issues encountered.

Friendly Manager and staff

Friendly Manager and staff

Clean facility, 24 security

Clean facility, 24 security

Building was pretty old. Wi-fi didn’t work in my area of the property. Looked like some sketchy drug deals going down around the outskirts. It was cheap and served its purpose but not sure I would stay there again.

I liked everything about the property. It was spacious. I had a pool. It was close to the freeway close to the shopping mall the jam, restaurants, coffee shops very nice and not too expensive. I had this laundry soda, snack machine nice staff not too pricey.

This is a very nice property close to the stores, restaurants coffee Mart, swimming area and good for families closer to the discovery center and mall

Building was pretty old. Wi-fi didn’t work in my area of the property. Looked like some sketchy drug deals going down around the outskirts. It was cheap and served its purpose but not sure I would stay there again.

This is a very nice property close to the stores, restaurants coffee Mart, swimming area and good for families closer to the discovery center and mall

felt uncomfortable sleeping in dirty bed with burn marks, stains, and human hair in multiple parts of the “cleaned” bed. The handheld shower head broke off and was entirely broken could not put it back on. The people above me stomped around all night long no literally had to leave and go drive for Uber all night since I wasn’t sleeping there couldn’t if I had even tired

felt uncomfortable sleeping in dirty bed with burn marks, stains, and human hair in multiple parts of the “cleaned” bed. The handheld shower head broke off and was entirely broken could not put it back on. The people above me stomped around all night long no literally had to leave and go drive for Uber all night since I wasn’t sleeping there couldn’t if I had even tired

Lots of places to eat around, AC was not working too well.

Lots of places to eat around, AC was not working too well.

Excelent

OK to stay couple days

Friendly staff

Excelent

Friendly staff

OK to stay couple days

I enjoyed walking to the Mall

I enjoyed walking to the Mall

No wash cloths found in the room,luckily i brought my own, no soap in the dispensers shower or sink, carpet not vacuumed at all, i brought my own bath soap, lotion in dispenser, dispenser may have been broke in the tub,no racks to use in the refrigerator, stains on the lamp, terrible creaking mattress ,a big crack under the door had to put a towel there due to trash can right outside. My door afraid something may crawl in excellent customer service!

No wash cloths found in the room,luckily i brought my own, no soap in the dispensers shower or sink, carpet not vacuumed at all, i brought my own bath soap, lotion in dispenser, dispenser may have been broke in the tub,no racks to use in the refrigerator, stains on the lamp, terrible creaking mattress ,a big crack under the door had to put a towel there due to trash can right outside. My door afraid something may crawl in excellent customer service!

I liked the Polly's Pie restaurant next door and Mainplace Mall nearby. Unfortunately, my rental car was hit by drunk driver in parking lot. My rental car was parked. Headache. Lobby staff not very helpful. I won't stay there again