Great staff and wonderful place to stay!

Staff was excellent. Hotel being renovated but was very clean. Would stay there again.

Staff was excellent. Hotel being renovated but was very clean. Would stay there again.

Nice, clean, and the staff are nice.

Nice, clean, and the staff are nice.

Great room My only quibble is the WiFi didn’t work on my iPad. When I tried to go to any site, I received a message that the site was likely to steal my data. My iPad gets WiFi fine everywhere else

Great room My only quibble is the WiFi didn’t work on my iPad. When I tried to go to any site, I received a message that the site was likely to steal my data. My iPad gets WiFi fine everywhere else

Building seems a little older but still clean. Room was excellent. Very comfortable bed. Front desk check in was very friendly. Located near plenty of dining options. The River Tri-Cities church is amazing and just down the road.

Building seems a little older but still clean. Room was excellent. Very comfortable bed. Front desk check in was very friendly. Located near plenty of dining options. The River Tri-Cities church is amazing and just down the road.

I don’t like that there’s no laundry facility on the premises.

I don’t like that there’s no laundry facility on the premises.

The staff (from the front desk, to the restaurant on site, to housekeeping) was amazing and very helpful! The room was fabulous! Will be my go to hotel when I am in Johnson City!

The staff (from the front desk, to the restaurant on site, to housekeeping) was amazing and very helpful! The room was fabulous! Will be my go to hotel when I am in Johnson City!

It was a great stay, the staff was lovely and so polite

It was a great stay, the staff was lovely and so polite

Room and hotel are fine. Location works well, room is clean and comfortable and the staff are friendly. Biggest issue is the bathroom had a different 3 inch cockroach for 3 straight days. I am not looking to shower with a bug.

Room and hotel are fine. Location works well, room is clean and comfortable and the staff are friendly. Biggest issue is the bathroom had a different 3 inch cockroach for 3 straight days. I am not looking to shower with a bug.

Mostly clean and very worn. It wasn’t pretty and pristine… but the pillows were soft and comfy and there weren’t any bugs.

Mostly clean and very worn. It wasn’t pretty and pristine… but the pillows were soft and comfy and there weren’t any bugs.

I was apprehensive of the hotel based on recent reviews. Room was clean, smelled great! A/C was not cold, it was 99 degrees and the lowest it would go was 66. I woke up in the middle of the night sweating. I asked if it could be looked at and they sent maintenance to my room the day I checked out. Shower water was hot day 1 and not on day 2. Outdoor pool is small looks nothing like the pictures. It was also filthy, both days I went down. It clearly hasn’t been cleaned. I love having the shampoo/conditioner in the shower, however this is the 2nd Hilton in the past 2 months where the conditioner was empty. That should be checked when the room is cleaned. Restaurant on site was good! If I came back to the area, I’d probably look for another place to stay.

I was apprehensive of the hotel based on recent reviews. Room was clean, smelled great! A/C was not cold, it was 99 degrees and the lowest it would go was 66. I woke up in the middle of the night sweating. I asked if it could be looked at and they sent maintenance to my room the day I checked out. Shower water was hot day 1 and not on day 2. Outdoor pool is small looks nothing like the pictures. It was also filthy, both days I went down. It clearly hasn’t been cleaned. I love having the shampoo/conditioner in the shower, however this is the 2nd Hilton in the past 2 months where the conditioner was empty. That should be checked when the room is cleaned. Restaurant on site was good! If I came back to the area, I’d probably look for another place to stay.

What exlecting alot better looking hotel for it being a hilton. The hotel was really outdated for a hilton. It kinda reminded me of more like a days inn or comfort inn not a hilton.

What exlecting alot better looking hotel for it being a hilton. The hotel was really outdated for a hilton. It kinda reminded me of more like a days inn or comfort inn not a hilton.

The room had ancient dirty carpet. Paint was peeling from the ceiling. There was no hot water. When I called the desk, there was no answer. I walked down to explain the issue. The staff told me I had to run the sink and shower at the same time. It took over 15 minutes to get Luke-warm water. The staff didn’t offer a new room. For this to be a Hilton property is a joke.

The room had ancient dirty carpet. Paint was peeling from the ceiling. There was no hot water. When I called the desk, there was no answer. I walked down to explain the issue. The staff told me I had to run the sink and shower at the same time. It took over 15 minutes to get Luke-warm water. The staff didn’t offer a new room. For this to be a Hilton property is a joke.

This is a long time favorite location and always a treat to stay here. Love the room layout, the window angles, the contemporary feel of the rooms (still true after 30+ years, back before it was Double Tree). Some areas do need repairt and update - elevator floors, some hallway carpet. The pool is special and well kept even after all the years - just get the bugs out please! Maintainence during summer requires more attention. Staff is attentive and responds quickly. Good food, too

This is a long time favorite location and always a treat to stay here. Love the room layout, the window angles, the contemporary feel of the rooms (still true after 30+ years, back before it was Double Tree). Some areas do need repairt and update - elevator floors, some hallway carpet. The pool is special and well kept even after all the years - just get the bugs out please! Maintainence during summer requires more attention. Staff is attentive and responds quickly. Good food, too

Checked in went to the pool, no pool towels in the holder. The hotel seems to be a little older and outdated. The outside is a site for sore eyes as far as molded furniture under a canopy just to the right of the front door. When checking out at 9:30 am, the coffee pot was empty in the lobby. Spoke with the front desk and she said ok, 30 minutes later still no coffee.

Checked in went to the pool, no pool towels in the holder. The hotel seems to be a little older and outdated. The outside is a site for sore eyes as far as molded furniture under a canopy just to the right of the front door. When checking out at 9:30 am, the coffee pot was empty in the lobby. Spoke with the front desk and she said ok, 30 minutes later still no coffee.

Run down, feels dirty. Smelly rooms.

Run down, feels dirty. Smelly rooms.

I’m from out of town and my mother was in the hospital in the ICU. I stayed here the previous weekend and everyone was so nice. This time was a bit different. The girl at the front desk was polite enough, but not very welcoming. I think she was upset she was going to miss the fireworks. Our room was clean, but smelled a little musty. The next morning we accidentally missed breakfast. I’m assuming the manager was walking out as we had tried to walk in the breakfast area. As I was explaining to my daughter that I messed up. The reason we missed breakfast was that I and her dad were there on a weekend and it stayed open later. The manager must of only heard part of the conversation and thought I was complaining. He proceeded to mansplain it to us across the lobby and kept on talking over me even after I explained that I already knew and was just telling that to my daughter. From both stays here are Pros and Cons. PRO- 1) Nice, clean small hotel. 2) Mostly friendly staff. 3) Good location with restaurants nearby. Cons- 1) Room has musty water smell. 2) My duvet didn’t have a cover on it. Unless they replace the duvet every checkout, it doesn’t seem very hygienic. 3) The cost vs. accommodation seems a little high. 4) Housekeeping starts knocking on the door two hours before checkout. You better answer quickly or they’re coming in.