My stay was amazing the staff was extremely helpful and made me and my son feel like home. I will book in the future and you should book as well.

Outside entryway all you smell is dog poop. As you walk in to front desk you are hit by a strong smell of marijuana. They say there is breakfast all they have is coffee and if your lucky oatmeal. There was mold above the shower. There was junk sitting in the hallways (plunger, Step stool, garbage) Sink in the room kitchen had no stop when you turned the handle you could turn both handles all day long and it would not stop.

Outside entryway all you smell is dog poop. As you walk in to front desk you are hit by a strong smell of marijuana. They say there is breakfast all they have is coffee and if your lucky oatmeal. There was mold above the shower. There was junk sitting in the hallways (plunger, Step stool, garbage) Sink in the room kitchen had no stop when you turned the handle you could turn both handles all day long and it would not stop.

We attempted to check in and they apologized but said they had no rooms available which left us with no where to stay. We were told this “just happens sometimes” and that we wouldn’t be charged but I still have a pending charge on my account. The hotel staff stated his just happens sometimes when the hotel gets booked through 3rd party apps (Hotels.com).

We attempted to check in and they apologized but said they had no rooms available which left us with no where to stay. We were told this “just happens sometimes” and that we wouldn’t be charged but I still have a pending charge on my account. The hotel staff stated his just happens sometimes when the hotel gets booked through 3rd party apps (Hotels.com).

Well we got woken up outta our sleep from water pouring out of the fire water sprayers on the ceiling and it was coming out the smoke detector right about our bed.. all from a room above us that their sink wouldnt stop running so we had to be out before check out. There was water every where coming from the walls and on the bathroom and kitchen floor. At first all they said was sorry but then they said they would give me 10 dollars back which was last week and still haven't received it. Not the best stay but not the worst.

Well we got woken up outta our sleep from water pouring out of the fire water sprayers on the ceiling and it was coming out the smoke detector right about our bed.. all from a room above us that their sink wouldnt stop running so we had to be out before check out. There was water every where coming from the walls and on the bathroom and kitchen floor. At first all they said was sorry but then they said they would give me 10 dollars back which was last week and still haven't received it. Not the best stay but not the worst.

When arrived no one at desk. Two people were sitting outside of entry smoking and they said to go knock on red door around corner which I did but no answer until she came out of door across the hall. When we were going to leave the next morning no one was at the desk again. We were in a non smoking room but it definitely smelled of smoke! There were small holes in the wall behind a stuffed recliner by the window side of the bed. I could not turn the light off by the window side of the bed unless I pulled the bedside stand forward and unplugged it! The grab and go breakfast muffins were super dry! There was only coffee to drink and we don’t like coffee. There were cigarette butts scattered around the front sidewalk when we left.

The No smoking room has been smoked in, a lot. You must ask for every single amenity except toilet paper. The floors are sticky and filthy. I had to wash my feet after walking on the carpet barefoot. It would have been nice to have another blanket

When arrived no one at desk. Two people were sitting outside of entry smoking and they said to go knock on red door around corner which I did but no answer until she came out of door across the hall. When we were going to leave the next morning no one was at the desk again. We were in a non smoking room but it definitely smelled of smoke! There were small holes in the wall behind a stuffed recliner by the window side of the bed. I could not turn the light off by the window side of the bed unless I pulled the bedside stand forward and unplugged it! The grab and go breakfast muffins were super dry! There was only coffee to drink and we don’t like coffee. There were cigarette butts scattered around the front sidewalk when we left.

The No smoking room has been smoked in, a lot. You must ask for every single amenity except toilet paper. The floors are sticky and filthy. I had to wash my feet after walking on the carpet barefoot. It would have been nice to have another blanket

Horrible place. The room stunk really bad. I had to buy a can of febreeze to cover up the smell. It didnt work. I didnt have any towels to shower with. No remote for the tv. And the people in room 233 wouldn't stop banging on the wall all night. This was reported to the staff but nothing was done. It also stunk of Marijuana every where. No staff at the desk between 11pm and 7am. No shampoo or conditioner either. Holes in the walls and a lot of just drug addicts there as well.

Horrible place. The room stunk really bad. I had to buy a can of febreeze to cover up the smell. It didnt work. I didnt have any towels to shower with. No remote for the tv. And the people in room 233 wouldn't stop banging on the wall all night. This was reported to the staff but nothing was done. It also stunk of Marijuana every where. No staff at the desk between 11pm and 7am. No shampoo or conditioner either. Holes in the walls and a lot of just drug addicts there as well.

Room was not ready for check in. Was going to be another hour and a half. Staff we unprofessional and the facility did not very attractive.

Room was not ready for check in. Was going to be another hour and a half. Staff we unprofessional and the facility did not very attractive.

It was decent at best, the shower head and hose it was attached to were broken, I actually bought my own shower head. And the recliner didn't recline at all. Oddly enough, I know the person that had the room before me, and I know they complained about the shower and the recliner, yet nothing was done about it. Probably won't stay there again.

It was decent at best, the shower head and hose it was attached to were broken, I actually bought my own shower head. And the recliner didn't recline at all. Oddly enough, I know the person that had the room before me, and I know they complained about the shower and the recliner, yet nothing was done about it. Probably won't stay there again.

Checked in. Had to wait 30 minutes past check in time to get in room due to it not being ready. When we got to room door wouldn’t shut properly so was told we needed to find a new hotel as maintenance was gone for the day and they didn’t have any other rooms.

Checked in. Had to wait 30 minutes past check in time to get in room due to it not being ready. When we got to room door wouldn’t shut properly so was told we needed to find a new hotel as maintenance was gone for the day and they didn’t have any other rooms.

I booked a king size bed at extended stay America suites Minneapolis for tonight, Friday 13th, and was horrified upon arrival. Not only did they not have the king bed we booked available for the TWO of us, but the room with 1 queen bed they sent us to was being lived in with trash everywhere. We had been traveling all day with no desire to subject ourselves to this level of discomfort or frankly, lack of safety as the place was completely rundown. A complete refund is all I’m interested in at this point and more than fair given the circumstances. Thank you for understanding and making this right.

I booked a king size bed at extended stay America suites Minneapolis for tonight, Friday 13th, and was horrified upon arrival. Not only did they not have the king bed we booked available for the TWO of us, but the room with 1 queen bed they sent us to was being lived in with trash everywhere. We had been traveling all day with no desire to subject ourselves to this level of discomfort or frankly, lack of safety as the place was completely rundown. A complete refund is all I’m interested in at this point and more than fair given the circumstances. Thank you for understanding and making this right.

We first walked in to check in and the desk associate was on her phone and had to wheel her chair over to the front desk to help us. The hotel was dingy, elevator had some trash in it, the door to our room stuck so had to push extremely hard to open and close. The kitchen had food left in it, there was no toilet paper, water on the bathroom floor, smelled like pot, shower head sprayed water from pipe right into the ceiling. And to top it off, I booked and paid through Hotels.com, but the hotel itself then charged me when we stayed as well. I called to inquire about the charge and all they said was, "you'll have to call back." I called back and they said they don't get payments from 3rd parties so they have to charge. I'm still waiting on the GM to call me back. Do NOT stay here and pay double for a terrible room.

We first walked in to check in and the desk associate was on her phone and had to wheel her chair over to the front desk to help us. The hotel was dingy, elevator had some trash in it, the door to our room stuck so had to push extremely hard to open and close. The kitchen had food left in it, there was no toilet paper, water on the bathroom floor, smelled like pot, shower head sprayed water from pipe right into the ceiling. And to top it off, I booked and paid through Hotels.com, but the hotel itself then charged me when we stayed as well. I called to inquire about the charge and all they said was, "you'll have to call back." I called back and they said they don't get payments from 3rd parties so they have to charge. I'm still waiting on the GM to call me back. Do NOT stay here and pay double for a terrible room.

Disgusting

Booked this room after parking in the parking lot. Said 5 rooms left. Entered hotel and was told they were overbooked and I’d have to call Hotels.com for a refund. After trying and waiting for 30 minutes to start the refund process, left that hotel and found one without using Hotels.com. After another 90 minutes of times wasting, I was finally told I’d get a full refund. That was at about 1:45 AM. I’ll never go back, and I’m done with that app.

Booked this room after parking in the parking lot. Said 5 rooms left. Entered hotel and was told they were overbooked and I’d have to call Hotels.com for a refund. After trying and waiting for 30 minutes to start the refund process, left that hotel and found one without using Hotels.com. After another 90 minutes of times wasting, I was finally told I’d get a full refund. That was at about 1:45 AM. I’ll never go back, and I’m done with that app.

Police presence. A bit sketchy.

Police presence. A bit sketchy.

I would never stay there again

At early evening check in the front desk attendant was unaware of our arrival as was listening to her headphones. Lobby smelled of recent ‘weed’ smoke Was traveling with family and that room had a broken room phone and key card lock. And a grab and go breakfast should NOT be considered as breakfast included.

I would never stay there again

At early evening check in the front desk attendant was unaware of our arrival as was listening to her headphones. Lobby smelled of recent ‘weed’ smoke Was traveling with family and that room had a broken room phone and key card lock. And a grab and go breakfast should NOT be considered as breakfast included.