Very bad service, management was not available to assist with problems with room cleanest, duty sheets, roaches in the room. Requested changed of rooms three times. We requested room upgrade and supposedly nothing was available. Reservation agent didn’t care about giving good service and to change our view

Great place and location

Good!!!

Gf

Platinum members get worst rooms. We were assigned a room on 2nd floor adjacent to where bar/club is. The music started at blairing loud into room. When getting ready for bed, the bedding stunk and found several hairs. We called lobby and complained and after 45 min we were sent to 3rd floor. Stay away from 2nd floor. We recommend to hotel to keep club door to hotel hallway closed. Why were we not given 3rd floor room instead of the 2nd floor adjacent to club. Was this our upgrade?

Platinum members get worst rooms. We were assigned a room on 2nd floor adjacent to where bar/club is. The music started at blairing loud into room. When getting ready for bed, the bedding stunk and found several hairs. We called lobby and complained and after 45 min we were sent to 3rd floor. Stay away from 2nd floor. We recommend to hotel to keep club door to hotel hallway closed. Why were we not given 3rd floor room instead of the 2nd floor adjacent to club. Was this our upgrade?

Close to almost everything. Rooms were cleaned but most stuff needs to be upgraded

Close to almost everything. Rooms were cleaned but most stuff needs to be upgraded

The lobby and food was great but the rooms where outdated and not clean very well. The shower curtain needed to be replace bed cover had old stains

The lobby and food was great but the rooms where outdated and not clean very well. The shower curtain needed to be replace bed cover had old stains

I loved the beds!

I loved the beds!

The rooms are a bit outdated, the tap was not working as expected, no hot water. However, staff was very friendly. The best part of the hotel is the location, located right in the middle of the main square of Leon, really enjoyed the walk around the square. Lot of eating options, Metropolitana church is 400m and Expiatorio Church is 1km away. Would definely recommend.

U

U

The rooms are a bit outdated, the tap was not working as expected, no hot water. However, staff was very friendly. The best part of the hotel is the location, located right in the middle of the main square of Leon, really enjoyed the walk around the square. Lot of eating options, Metropolitana church is 400m and Expiatorio Church is 1km away. Would definely recommend.

We usually stay here at Leon. Upon driving to check-in, the recieving team took a while to offer help with luggage. Furthermore when they always drive the car up to their parking area they said for me to drive it up, a 180 degree change in Welcoming and assisting a client. We were assigned room 221, the room had old towels that were ready for trashing, music streaming into room from hotel bar and to top it off when getting ready to sleep undid the bed and hairs were in bedding and bedding stunk of sweat. I called front desk and after 30 munutes we were moved to 3rd floor and a pleasant quiet room. Towels were 100% better than previous and bedding was sparkling white. I guess if we are a Hotels.com member we are given the worst room available. And if we are a Gold member..we are downgraded in room instead of upgraded. The next day i saw a friend that works at Hotel and i was told there was a change of management and since then the hotel service is spiraling down. Stay away from 2nd floor rooms. The bar door is left open and the bars loud music flows throughout the hallway bothering all patrons. Of all the times ive stayed here this is a first experiencing bad moments.

We usually stay here at Leon. Upon driving to check-in, the recieving team took a while to offer help with luggage. Furthermore when they always drive the car up to their parking area they said for me to drive it up, a 180 degree change in Welcoming and assisting a client. We were assigned room 221, the room had old towels that were ready for trashing, music streaming into room from hotel bar and to top it off when getting ready to sleep undid the bed and hairs were in bedding and bedding stunk of sweat. I called front desk and after 30 munutes we were moved to 3rd floor and a pleasant quiet room. Towels were 100% better than previous and bedding was sparkling white. I guess if we are a Hotels.com member we are given the worst room available. And if we are a Gold member..we are downgraded in room instead of upgraded. The next day i saw a friend that works at Hotel and i was told there was a change of management and since then the hotel service is spiraling down. Stay away from 2nd floor rooms. The bar door is left open and the bars loud music flows throughout the hallway bothering all patrons. Of all the times ive stayed here this is a first experiencing bad moments.

Ampliamente recomendable

Ampliamente recomendable

Very clean and convenient

This hotel used to be the Condesa Hotel, for those who knew it, it's the best in the area. It festures 2 restaurants, one of them is very popular to locals and travelers. The food is great, especially the one downstairs. At the moment they feature a Mexican food buffet. They cook your food right in front of you. The staff is very nice. Parking is abundant near by, and the hotel has it's own as well with valet parking. No additional cost.

This hotel used to be the Condesa Hotel, for those who knew it, it's the best in the area. It festures 2 restaurants, one of them is very popular to locals and travelers. The food is great, especially the one downstairs. At the moment they feature a Mexican food buffet. They cook your food right in front of you. The staff is very nice. Parking is abundant near by, and the hotel has it's own as well with valet parking. No additional cost.

Beautiful place in front of the plaza

Beautiful place in front of the plaza

The staff stold my $200 sneakers the never gave me a clear answer or my money for them they only ofer me a free breakfast! So upset WE WILL NEVER STAY THERE AGAIN SABE YOUR MONEY THE NIGHT GARD STOLD THEM WE ARRIVED AT 12:30 am he helped us to our room we changed rooms do to no air conditioning and I was sooo tired I left my shoes wich I was wearing in old room the night gard help us move to different room with the also charged us extra 😡 in the morning I went to front office and they said there were NO SHOES LEFT 😡 those were the only pair I took to my trip. Ended up buy some. Don’t stay there they go over your stuff

The staff stold my $200 sneakers the never gave me a clear answer or my money for them they only ofer me a free breakfast! So upset WE WILL NEVER STAY THERE AGAIN SABE YOUR MONEY THE NIGHT GARD STOLD THEM WE ARRIVED AT 12:30 am he helped us to our room we changed rooms do to no air conditioning and I was sooo tired I left my shoes wich I was wearing in old room the night gard help us move to different room with the also charged us extra 😡 in the morning I went to front office and they said there were NO SHOES LEFT 😡 those were the only pair I took to my trip. Ended up buy some. Don’t stay there they go over your stuff

Rooms looks cheaper in person than in the pictures, rooms are old and dirty

Rooms looks cheaper in person than in the pictures, rooms are old and dirty

Our stay here was perfect. The entire staff is amazing they all went beyond. And the gentleman in charge of the parking were amazing. The only thing I would change it would be the beds they were too hard.

Our stay here was perfect. The entire staff is amazing they all went beyond. And the gentleman in charge of the parking were amazing. The only thing I would change it would be the beds they were too hard.

The staff were very accommodating, but their elevators weren't working so we had to take the stairs. Also, the electricity went out for a few hours during my mom's birthday celebration so that was a huge inconvenience. However, they did give us an extra hour to make up for it. Love the location, but the property definitely needs some renovation.