Great customer service

Just did not like the area

The room was great but checkin was not. I called ahead to say we were going out for the evening before checkin. The desk clerk was helpful and left a note to alert the next shift. We arrived after the bars closed. When we got there, they had no record of my reservation despite me calling and the note visible on the desk. The overnight desk clerk had to call the manager atleast 9 times and 45 minutes later the manager finally said “just give them a room we will figure it out tomorrow “. Despite all, I would stay again but lesson learned and I’ll check in before going out next time.

The room was great but checkin was not. I called ahead to say we were going out for the evening before checkin. The desk clerk was helpful and left a note to alert the next shift. We arrived after the bars closed. When we got there, they had no record of my reservation despite me calling and the note visible on the desk. The overnight desk clerk had to call the manager atleast 9 times and 45 minutes later the manager finally said “just give them a room we will figure it out tomorrow “. Despite all, I would stay again but lesson learned and I’ll check in before going out next time.

Charged 50 and don’t know why

Charged 50 and don’t know why

Our stay was fantastic the front desk staff were so helpful and accommodating. We had driven 14hours and they made every effort to get us checked in early and ensured we had 2 rooms, super pleasant and also informative. The city of Florence had no water for a period of time during our stay and they continually provided updates and information as to when the water would be back on. I would stay here again over any other place in Florence.

Our stay was fantastic the front desk staff were so helpful and accommodating. We had driven 14hours and they made every effort to get us checked in early and ensured we had 2 rooms, super pleasant and also informative. The city of Florence had no water for a period of time during our stay and they continually provided updates and information as to when the water would be back on. I would stay here again over any other place in Florence.

Our door on the bathroom was broken and it is like a barn door so as a disabled veteran I was unable to lift the door closed. I also had my 12 year old daughter with me who couldn't lift the door, so if my husband was not in the room we couldn't close the door. They asked me what they were to do and said they were completely booked. We had to struggle through this but I am awaiting some sort of compensation back, since we were there for my father in law's funeral service, we did not want issue with a hotel stay that was supposed to be higher price for better quality. They also gave me a receipt for another person's stay, so it had the person's address, dates they stayed and last four of their credit card number. Definitely do not feel secure about my information with this location. Furthermore, there is no breakfast there. So many people like me, woke up and came down looking for breakfast and there was none. I have stayed in a few different Aloft hotels but this is the worst ever.

Our door on the bathroom was broken and it is like a barn door so as a disabled veteran I was unable to lift the door closed. I also had my 12 year old daughter with me who couldn't lift the door, so if my husband was not in the room we couldn't close the door. They asked me what they were to do and said they were completely booked. We had to struggle through this but I am awaiting some sort of compensation back, since we were there for my father in law's funeral service, we did not want issue with a hotel stay that was supposed to be higher price for better quality. They also gave me a receipt for another person's stay, so it had the person's address, dates they stayed and last four of their credit card number. Definitely do not feel secure about my information with this location. Furthermore, there is no breakfast there. So many people like me, woke up and came down looking for breakfast and there was none. I have stayed in a few different Aloft hotels but this is the worst ever.

The amenities says it has a 24 hr pool but it really opens from 8am-10pm and it's indoor. There was nobody working the kitchen so we couldn't eat breakfast or eat whatever that was at the bar.

The amenities says it has a 24 hr pool but it really opens from 8am-10pm and it's indoor. There was nobody working the kitchen so we couldn't eat breakfast or eat whatever that was at the bar.

The rooms a smelled like mold

The rooms a smelled like mold

Every staff member so super welcoming and friendly. The hotel was bright, fun, and clean. I didn’t get to check out the bar or media room with foosball table, but I will next time. It’s per friendly and right off the highway so this is now going to be my regular road trip stop with my family.

Every staff member so super welcoming and friendly. The hotel was bright, fun, and clean. I didn’t get to check out the bar or media room with foosball table, but I will next time. It’s per friendly and right off the highway so this is now going to be my regular road trip stop with my family.

The details made this an excellent stay! Every staff member we encountered was super friendly and helpful. The rooms are fun and the decor is really cute and looks like a big city hotel. The beds are the most comfortable of any hotel I've stayed at for a long time. Little things like really great hair dryers and garment steamers in each room. XL TV's, the toiletries were quality that I would actually use. The pool, bar, restaurant , fire pits, etc added to the vibe. Great value for the price and pet friendly! I would definitely stay here again.

The details made this an excellent stay! Every staff member we encountered was super friendly and helpful. The rooms are fun and the decor is really cute and looks like a big city hotel. The beds are the most comfortable of any hotel I've stayed at for a long time. Little things like really great hair dryers and garment steamers in each room. XL TV's, the toiletries were quality that I would actually use. The pool, bar, restaurant , fire pits, etc added to the vibe. Great value for the price and pet friendly! I would definitely stay here again.

This is a new property that needs to fix some uncomfortable issues. Showers were dirty. Not like some dust but abundant hair and mildew around the corners. The rooms smelled like humidity covered by fragrance. I was moved to 2 rooms both of which had cleanliness issues. Their bar/restaurant is not operational yet. Front desk staff was nice and apologetic. But honestly, why does a 3 month old property have so much dirt and grime in some rooms? If they fix these issues, it would be a nice hotel. Also, if you own an EV that’s not a Tesla make sure to bring your adaptor or you won’t be able to charge your car.

This is a new property that needs to fix some uncomfortable issues. Showers were dirty. Not like some dust but abundant hair and mildew around the corners. The rooms smelled like humidity covered by fragrance. I was moved to 2 rooms both of which had cleanliness issues. Their bar/restaurant is not operational yet. Front desk staff was nice and apologetic. But honestly, why does a 3 month old property have so much dirt and grime in some rooms? If they fix these issues, it would be a nice hotel. Also, if you own an EV that’s not a Tesla make sure to bring your adaptor or you won’t be able to charge your car.

Room was great

Room was great

I payed for a room at Aloft Florence Civic Center. The room was booked, payed for, and confirmed through Expedia. However, when I arrived to check in, I was informed I did not have a room because the owner and their families had taken all the available rooms. That's right, the owner was staying in the hotel. Despite saying they had rooms they did not, very unprofessional Aloft. It took two hours for Expedia to find me another room, I was in an Uber, and basically stranded. Luckily, I was able to get another rideshare, but had to take a room at the Red Roof Inn. Where I found a bunch of spiders in the bathtub. What a nightmare! I will never attempt to stay at Aloft Florence Civic Center, and definitely don't recommend making reservations at this Aloft.

I payed for a room at Aloft Florence Civic Center. The room was booked, payed for, and confirmed through Expedia. However, when I arrived to check in, I was informed I did not have a room because the owner and their families had taken all the available rooms. That's right, the owner was staying in the hotel. Despite saying they had rooms they did not, very unprofessional Aloft. It took two hours for Expedia to find me another room, I was in an Uber, and basically stranded. Luckily, I was able to get another rideshare, but had to take a room at the Red Roof Inn. Where I found a bunch of spiders in the bathtub. What a nightmare! I will never attempt to stay at Aloft Florence Civic Center, and definitely don't recommend making reservations at this Aloft.

New building, quiet area. Stayed twice in the same week while traveling 95. Coincidentally got the same room both times. Can't speak for other rooms but both time could have been cleaned better. Hopefully for a hotel that's only 3 months old it gets kept up

New building, quiet area. Stayed twice in the same week while traveling 95. Coincidentally got the same room both times. Can't speak for other rooms but both time could have been cleaned better. Hopefully for a hotel that's only 3 months old it gets kept up

Dissapointing that body wash and shampoo bottles were empty, not refill. They also should do better cleaning. Floor was sticky and bath walls had hairs from previous stay

Dissapointing that body wash and shampoo bottles were empty, not refill. They also should do better cleaning. Floor was sticky and bath walls had hairs from previous stay

Staff is very nice and the hotel is well maintained. We loved the hours for the pool. Not the easiest room with small children. The modern design doesn’t provide a safe option from keeping them out of the showers and bathroom due to the sliding doors.

Staff is very nice and the hotel is well maintained. We loved the hours for the pool. Not the easiest room with small children. The modern design doesn’t provide a safe option from keeping them out of the showers and bathroom due to the sliding doors.

Clean and nice staff. Conveniently right off 95.

Clean and nice staff. Conveniently right off 95.