The customer service was very disappointing, it did not seem like people cared or were keen about meeting our needs as customers of the hotel. Maybe a refresher course would be beneficial. I would like to commend the quality of the food as well as the service of the chefs, no issues there and great customer service from the team that were making our breakfast and how they deal with us as customers. The rest of the hotel employees can learn a thing or two from them. The cleanliness is also on point and commendable. If there are many people or peak periods, maybe the number of employees should be increased to accommodate the increase in demand as that directly affects the service levels. Lastly, maybe alternative power during load shedding is an option to consider too?

The customer service was very disappointing, it did not seem like people cared or were keen about meeting our needs as customers of the hotel. Maybe a refresher course would be beneficial. I would like to commend the quality of the food as well as the service of the chefs, no issues there and great customer service from the team that were making our breakfast and how they deal with us as customers. The rest of the hotel employees can learn a thing or two from them. The cleanliness is also on point and commendable. If there are many people or peak periods, maybe the number of employees should be increased to accommodate the increase in demand as that directly affects the service levels. Lastly, maybe alternative power during load shedding is an option to consider too?

Super amazing service from all staff! From the reception to the restaurant to the service staff. Excellent excellent service!

Excellent service, food and room service. Efficient, friendly and speedy service. Highly recommended. Definitely going back to stay here.

Excellent service, food and room service. Efficient, friendly and speedy service. Highly recommended. Definitely going back to stay here.

Service is excellent, hotel is aged but good value for money Don’t look safe to walk outside at nights Use hotel transport preferably Would probably book hotels a bit north of this hotel next time

Service is excellent, hotel is aged but good value for money Don’t look safe to walk outside at nights Use hotel transport preferably Would probably book hotels a bit north of this hotel next time

it was amazing

it was amazing

It was so nice and convenient. The staff was super friendly.

It was so nice and convenient. The staff was super friendly.

Very noisy second night with the neighbouring room having a party and singing until 1.30am! Otherwise good service and great breakfast

Very noisy second night with the neighbouring room having a party and singing until 1.30am! Otherwise good service and great breakfast

It was a wow. I will come back with two other families. Will want three rooms with inter connecting doors

It was a wow. I will come back with two other families. Will want three rooms with inter connecting doors

Staff very helpful, rooms were clean, good control over guests movement (COVID compliant), staff put guests first. Shall return once more.

Staff very helpful, rooms were clean, good control over guests movement (COVID compliant), staff put guests first. Shall return once more.

Tell me ,did you pay the hotel the R1899 I payed. Do I report the matter to hellow peter

Tell me ,did you pay the hotel the R1899 I payed. Do I report the matter to hellow peter

Property is well located with friendly staff. Parking is an issue although theres overflow parking as a female walking in the middle of the night to where parking is back to the hotel is not really safe. The place needs to be disinfected there were quite a lot of unfriendly creatures crawling in the hallways.

Property is well located with friendly staff. Parking is an issue although theres overflow parking as a female walking in the middle of the night to where parking is back to the hotel is not really safe. The place needs to be disinfected there were quite a lot of unfriendly creatures crawling in the hallways.

Even though I call the manager Belinda to confirm the reservation because we where arriving at 5:30 am , when we arrived the reservation has been cancelled, I was told that it was because I didn’t pay in advance, which Belinda never told me I was supposed to do They have their own driver and will not call a taxi for me. The driver gave us a price and then told us that it was per person. The food was good and the room ok

Even though I call the manager Belinda to confirm the reservation because we where arriving at 5:30 am , when we arrived the reservation has been cancelled, I was told that it was because I didn’t pay in advance, which Belinda never told me I was supposed to do They have their own driver and will not call a taxi for me. The driver gave us a price and then told us that it was per person. The food was good and the room ok

Location was central to our efforts in the Durban area.

Location was central to our efforts in the Durban area.

Ants in first bedroom, reluctant to give us another room. Took ages to get free Wifi. Cracked & repaired toilet. Conference hotel so always busy. Busy & noisy on beachfront. Poor research on my part as we did not feel that safe after dark,

Ants in first bedroom, reluctant to give us another room. Took ages to get free Wifi. Cracked & repaired toilet. Conference hotel so always busy. Busy & noisy on beachfront. Poor research on my part as we did not feel that safe after dark,

Excellent location, staff very friendly and accommodating, the service is just a bit slow. Great breakfast choice. I would happily stay here again.

Excellent location, staff very friendly and accommodating, the service is just a bit slow. Great breakfast choice. I would happily stay here again.

had a wonderful stay. friendly staff and amazing food.

had a wonderful stay. friendly staff and amazing food.

They did their best to make you feel at home which was great. I didn’t get rooms that I booked and had to settle for what they had. This was a bit annoying since I booked months in advance. I didn’t like the fact that one would have to wait longer for table water during dinner. As much as the staff is friendly an approachable I was given conflicting information most of the time.